Crossroads Ford of Prince George

Best Car Buying Experience! This was the easiest and by far the best purchase we have made in our years buy cars. The sales team was amazing in communication and assisting us wit This was the easiest and by far the best purchase we have made in our years buy cars. The sales team was amazing in communication and assisting us with our purchase! The delivery service was excellent and the men who delivered the vehicle to us were great! More

Be very careful! I guess it was meant for me to come back and change this review because as it turns out this was not such a great deal. The car I purchased had a majo I guess it was meant for me to come back and change this review because as it turns out this was not such a great deal. The car I purchased had a major oil leak and when I took it to my local mechanic to be serviced much to my surprise I found out the car had bad oil housing gaskets. My mechanic told me the leak had been going on for a very long time and likely long before I purchased the car. He said that the dealer I purchased the car from had to know about it if they really inspected the car prior to selling it to me. I did contact my sells rep and he just said ok not bring it in or we will take care of it but nothing, not even an offer to cover the cost at all. Do yourself a favor any car you buy from here get it inspected first from your own mechanic because my car needed $1400 worth of work and they were aware of it and believe they covered it up. More

Incredible Customer Service I recently purchased a 2015 Lincoln MKZ, and noticed a slow leak in one of the tires. This discovery was on Thanksgiving when there were no places to I recently purchased a 2015 Lincoln MKZ, and noticed a slow leak in one of the tires. This discovery was on Thanksgiving when there were no places to take it. That evening I emailed and left a message with Crossroads Ford that I needed this matter investigated. The website indicated that the Quick Stop for service would be open at 7:30am. That morning I took it in and spoke with Acey Booker at the Quick Lane Tire and Auto Center. They took it in, found the problem (nail in tire) and repaired it quickly and inspected all the tires and replaced lug nuts that were badly worn. While waiting, I was informed that Shirley in Service saw my messages from the night before, and she called to the Quick Lane to see if I had been in and was being taken care of. They are really good, work fast and are thorough. Thank you Acey and Shirley for a job well done! Kudos to the mechanic that took care of the problem. More

Great Customer Service! This was the most pleasurable experience I have had with purchasing a new vehicle. The friendly, professional service from Brandi Emory at Crossroads This was the most pleasurable experience I have had with purchasing a new vehicle. The friendly, professional service from Brandi Emory at Crossroads Ford was out of this world. I was greeted with a warm smile and a professional handshake as she listened to my requirements of purchasing a new vehicle. There was zero push or rush for me to make a decision. Brandi made sure that the concern was about me and not the dollar of the business. No "Snake in the Grass" salesman from Brandi Emory. I could not be happier with her professionalism. After the sell was complete, she reached out to make sure that I still had a smile on my face and truly loved my new vehicle. This is truly a customer based organization that truly cares for the customer! More

Just in time Dropped off my truck that died on me on saturday, explained I am a soldier from Louisiana here for school and that I need to drive to Texas the next F Dropped off my truck that died on me on saturday, explained I am a soldier from Louisiana here for school and that I need to drive to Texas the next Friday for a follow on Army school. The service department would not bring my truck in to thoroughly look at it. Thursday at lunch I stopped by to look at the progress, the truck was still sitting in the same spot it had been in for 6 days. Thursday afternoon I had to schedule a flight to get to Texas, make coordination's to store my motorcycle I brought in the bed of my truck with me, and to store excess items I brought with me in my truck that I couldn't bring on a plain. The dealership called me Friday morning at 8:30 am, the day I have leave for Texas, and said we can have it fixed by lunch. It was done at 10:30. I then had to cancel my flight, storage for my bike, and storage for my excess luggage. Would it have been that big of a deal for the dealership to look at a military service member 1,200 miles from home 1 day sooner, 2 days sooner? More

Worst experience of my life. If you value trustworthiness in you car dealer do NOT go here. I had signed a contract and even driven off the lot only to have them change the rates If you value trustworthiness in you car dealer do NOT go here. I had signed a contract and even driven off the lot only to have them change the rates in such a way that I could not agree to it and they took the car back. Then, weeks later deposited the check I had given them for the down payment of the car. Needless to say the original contract i signed didn't require any down payment, i gave them the check to hold until I signed the new contract (which I never did). The csr was turned in voiding the original contract and the check should have been voided or returned. I was not given anything in writing or notified at all this was going to happen. This place is a rip off. They will try and screw you every which way. I have filed a fraud dispute against them. Will never go back there again. Gives car dealerships and salesmen a bad name. More

Fred Simmons/Service Fred provided an excellent service experience for my Ford Fusion yearly maintenance and service. Highly recommend as highly knowledgeable, friendly, a Fred provided an excellent service experience for my Ford Fusion yearly maintenance and service. Highly recommend as highly knowledgeable, friendly, and dependable. Definite plus in decision to buy here. More

2014 fusion Brandi Emory sales lady at crossroads ford prince george went above and beyond to make me comfortable and confident with my purchase she did a excelle Brandi Emory sales lady at crossroads ford prince george went above and beyond to make me comfortable and confident with my purchase she did a excellent job.I highly recommend crossroad ford and Brandi to anyone looking to buy a vehicle More

Helpful and friendly Crossroads team is knowledgeable and very friendly. Our sales woman Brandi went above and beyond. We will be back for the F250 in February for my h Crossroads team is knowledgeable and very friendly. Our sales woman Brandi went above and beyond. We will be back for the F250 in February for my husband. Kimberly Johnson More

Respect The American Flag For a dealer that puts the Flag around a dogs neck and does a commercial. What a disgrace to our veterans. Shame on the Boyd Family for displaying su For a dealer that puts the Flag around a dogs neck and does a commercial. What a disgrace to our veterans. Shame on the Boyd Family for displaying such Anti Americanism. I hope you take that commercial off the air. I know I will never purchase a vehicle from any of your dealerships again. More