Crossroads Ford of Prince George

Very pleasant experience My recent experience at Crossroads Ford was very pleasant. The dealer were pushy as we know they can sometimes be and we appreciate that part. My husb My recent experience at Crossroads Ford was very pleasant. The dealer were pushy as we know they can sometimes be and we appreciate that part. My husband will be looking for a vehicle soon and we definitely plan to go back! More

Satisfied customer This dealership is amazing the staff goes above and beyond to ensure customer satisfaction. You don’t get the feel of a normal dealership where you fe This dealership is amazing the staff goes above and beyond to ensure customer satisfaction. You don’t get the feel of a normal dealership where you feel almost pressured to purchase from them. More

Professional with Exceptional Customer Service My second time purchasing a vehicle and both times treated with respect and trust. Throughout the process everyone involved is professional and stand My second time purchasing a vehicle and both times treated with respect and trust. Throughout the process everyone involved is professional and stands by their word to make things right. Once you walk in this establishment you will never want to go elsewhere. "Good Job Crossroads" Customer Service is always what it takes, just the little things mean so much. Thanks for being there for me Crossroads. More

Hardest working finance and sales team. I would highly recommend going to this dealership if you are looking for great professional team. They worked extremely hard to get me into the vehicl I would highly recommend going to this dealership if you are looking for great professional team. They worked extremely hard to get me into the vehicle I wanted and did pressure me to settle for something. Mr Edwin with sales and Miss Shelly in finance are the MVPs of this dealership. More

Great service fast and polite The service i received from this business was quick and very detailed. I felt they took care of my car as I would. And this is my first time in Virgin The service i received from this business was quick and very detailed. I felt they took care of my car as I would. And this is my first time in Virgina getting my car serviced it was a pleasant experience. I will be heading back to Georgia soon, but if I come back to virgina this place will be my number one choice to get my car serviced. More

Company Process increase effort for Customers The workers at this dealership are friendly and professional. I feel the company processes are not set up in a way that makes the employee's job succ The workers at this dealership are friendly and professional. I feel the company processes are not set up in a way that makes the employee's job successful and effortless. It certainly does not make the customer's experience pleasant. I dropped my truck off for service early Monday morning expecting the vehicle to be ready by the afternoon. I was provided a loaner vehicle that was not functional for my family. I own a Ford Explorer and was given a Ford Fusion. I had to call that evening to be told my car was not going to be ready for another 24 hours. I would have appreciated someone calling me to tell me this verses me having to call and I had to ask for a bigger vehicle. They did give me one but that meant I had to go back to the dealership to pick it up. Unfortunately, my warranty is only covered by work at this establishment. This means I had to take the truck back on Thursday of this week to get service done. Even though they knew that I have a big family, I was still put into a Fusion and told the car would be ready ASAP. Thursday they called to tell me that it needed to stay until Friday. I just called and they told me the truck now needs to stay until Monday!! I am left with a car that can't fit my family (I guess I will just tell my 3 year old to stay home alone when I run errands this weekend) AND I had to call them to get this information. It is 3 pm and they close at 5 pm. I am not sure when they were going to call to tell me this. I will never return. Overall, they have no urgency with getting the vehicle back to the owner. They do not fit the loaner with the customer personally to tailor the experience. 1 big headache. Sent from Mail for Windows 10 More

Service Center is Very dysfunctional Went in to get my vehicle serviced and it originally took a week to get the part. No person ever took the time to call me to give me an update. So I f Went in to get my vehicle serviced and it originally took a week to get the part. No person ever took the time to call me to give me an update. So I finally called and. Was told the part had been there. So I scheduled an appointment and this was another week waiting. While the vehicle was there I asked for another issue to be checked but they never checked it. Finally got my car in and they kept it over night without calling me to let me know. The next day I called and still no update. Finally got it fixed two days later and they tell me we fixed the problem but now your battery has a bad cell. Lol really and it's my Fault. If it wasn't a rule that I had to use then because of warranty purposes I would never go back. And I'm still waiting to have the second part fixed because they missed that memo of me requesting that issue being resolved also. Im about a month into this entire ordeal. More

Great Salesperson; Unreasonable Price Thanks to Susan Fulcher, salesperson, for tirelessly and repeatedly assisting us over 3 years in making a decision on a new vehicle. We bought from h Thanks to Susan Fulcher, salesperson, for tirelessly and repeatedly assisting us over 3 years in making a decision on a new vehicle. We bought from her years ago at another dealership and have always found her to be pleasant, helpful and knowledgeable. However, our happiness with Crossroads Ford ends there. The 2019 Ford Edge we wanted was not in stock in Prince George, but was at a Crossroads' dealership in Cary, NC, from which they could transfer the vehicle. Crossroads' offer price was only $300 off MSRP on a $36,000 vehicle. Plus, their charge for dealer processing was $699. We suspected they wanted us to play the distastefully game of back-and-forth offers and counteroffers. Instead, the next morning we made a 60-mile drive to Parrish Ford in Goochland, VA. Their out-of-door offer on an identically equipped vehicle bested Crossroads Ford's OOD offer by $1,600. And, they did not charge for dealer processing. Needless to say, we bought from Parrish Ford. Our experience also confirmed friends' predictions that, like them, we would not receive a reasonable price offer at Crossroads Ford. More

Horrible - Two Trucks in less than 1 year; both with issues Fort Lee Military personnel (and everyone else) be aware and stay away, from a current service member. I bought two brand new trucks from this deal Fort Lee Military personnel (and everyone else) be aware and stay away, from a current service member. I bought two brand new trucks from this dealer, in less than 1 year, and they both were/are defective. The first truck had paint issues that could not be resolved by the service department. Instead of taking care of the customer, and doing a collateral exchange (which has been done in the past at a different dealer) they had me trade that truck in for another new truck. A new sale for them, new credit reports ran for me, new loan, higher interest rate, etc. A whole new transaction all to their benefit. The newer truck now has mechanical issues; consuming too much oil. In fact, with less than 5,500 miles the truck's engine failed in the middle of the road. Service department conducted the first oil change and stated that nothing was wrong, but would monitor every 1k miles. With less than 500 miles the truck is already making noises and the oil level is very low. Both trucks had/has less than 6,000 miles when presented with issues. When these issues presented themselves, management (Mr. William Nichols Jr. - General Manager) was/is nowhere to be found after numerous email attempts and phone calls; he has never been available. New trucks (and vehicles in general) shouldn't be having these kind of issues. But when they do, the dealer should take care of the customer in every way possible and not look for ways to gain from the customer. This is clearly what's happening here and Mr. Harris Turner and Steven Diaz (both Sales Managers) is also a big part of this. I understand warranty exist, but when a vehicle is faulty at less than 4k miles and you get the customer to purchase another vehicle (instead of swapping it via collateral exchange), and that other purchased vehicle is faulty as well, this time with mechanical issues, you have to take care of the customer. They will be all over you when it comes time to purchase, but when an issue comes up, do not expect anything from management. This isn't fair to anyone. Be careful with their 5 star ratings. As soon as someone gives them low ratings, random people will give them 5 stars with no comments. And notice how they respond to those 5 star ratings, but don't respond to the lower ratings. This is exactly what they do when the customer has purchased and runs into problems; they won't respond to your problems. Don't believe me? Go to their Facebook page. All 5 star ratings have a comment from the dealer. Those not recommending the dealer, do not have any comments, as of the time of this review. They are very consistent with not dealing or caring for your problems. Be aware. More

Hard working sales team I went in not knowing what to expect but the crew listened to what I wanted and worked hard to get me in the vehicle. Everyone there was nice and prof I went in not knowing what to expect but the crew listened to what I wanted and worked hard to get me in the vehicle. Everyone there was nice and professional. I told them what I could do and they delivered. More