Crossroads Ford of Prince George

Thanks for the great work on my Taruars. Runs great fuel mileage is pertect and steers great. Awesome have a great weekend to all eat up. mileage is pertect and steers great. Awesome have a great weekend to all eat up. More

Service Review for 2015 Ford Edge I took my vehicle in for an oil/filter change and tire rotation. I seemed to be ignored by the 2 ladies at the front desk who were working on their co I took my vehicle in for an oil/filter change and tire rotation. I seemed to be ignored by the 2 ladies at the front desk who were working on their computers. It would have been helpful if one had at least acknowledged me. I was instantly helped when the male front desk person (Matt) walked in from the garage. They took my vehicle back in a short amount of time and the work was completed in a reasonable amount of time. However the windshield wiper fluid was not filled up even though it was checked off on the repair slip as being filled. I was in a hurry so I filled it up at home. Hence no 5 star rating. More

Xtra Mile Service department called the morning of my appointment to inform of the issue. They were straight up and truthful. Did not try to pressure me into Service department called the morning of my appointment to inform of the issue. They were straight up and truthful. Did not try to pressure me into purchasing something I did not need to fix my vehicle. Service department called when vehicle was ready and alerted my that my inspection was due, they took care of that also.Work was completed a day earlier than expected. More

Super Nice, but not trustworthy, disappointed This first visit was a tire rotation, state inspection and recall. no problems with recall or inspection on a 2019 truck, I was very pleased with th This first visit was a tire rotation, state inspection and recall. no problems with recall or inspection on a 2019 truck, I was very pleased with the service area, waiting room and the staff was polite. I asked for a tire rotation, I didn't mention tire pressure, but i just assumed it would be checked and matched to what i had them set at. Now, factory pressure is 32, but i have 10 ply tires and run a heavy load at all times (1/2 ton service truck), i keep the frt at 55 and the rr at 65 psi. they rotated and didn't adjust the pressure and apparently didn't even check the pressure. the reason for the 3 star is that i received a nice text message saying, "if there's any thing you need or have questions" you can text to service manager. I texted them back and ask what they set the tire pressure to and they said 32 (which make sense for a "GUESS"). after receiving the reply, i checked the pressure and the frt was at 65 and the rr was at 55, so they didn't use common sense or even ASK me what i run the pressure to at each tire. So, unfortunately, they didn't write it down or check with the tech. It's the small things that really bring you back to auto shops, and i would have been VERY happy with a response of "i'm not sure' or "bring it back around and we'll check pressures". The truth will keep customers, guessing or just not knowing and saying you do will burn bridges! I clicked recommend, because i did like the people and the dealership location, i hope i have a chance to give them another shot at customer service, but i'm not sure. i hate to write reviews like this, because they really were nice people, but i just can't tolerate no being truthful. More

The service department was wonderful. The service manager Fred reached out to me and help explain the work being done. The work was done faster than expected and I was called immediately after the vehicle wa Fred reached out to me and help explain the work being done. The work was done faster than expected and I was called immediately after the vehicle was completed. More

It was a smooth and easy purchase. The truck was in Carolina I went up on a Friday and the truck was ready around 3 Saturday afternoon. Susan was very friendly and helpful, she went over the truck wit Carolina I went up on a Friday and the truck was ready around 3 Saturday afternoon. Susan was very friendly and helpful, she went over the truck with me. She even Helped me sync my phone More

I had a great experience at Cross Roads Ford. I love my truck. The team was very knowledgeable and answered all my questions right away. The dealership was very clean and inviting. Great experience. truck. The team was very knowledgeable and answered all my questions right away. The dealership was very clean and inviting. Great experience. More

Bought '18 Edge Sport a year ago.Sales and Service excellent Purchased a Ford Fleet used 2018 Edge Sport. Good price, courteous sales people. There was an attempt to substitute a third party extended warranty vs Purchased a Ford Fleet used 2018 Edge Sport. Good price, courteous sales people. There was an attempt to substitute a third party extended warranty vs Ford, but otherwise smooth and clean. All service since then, mostly at the onsite Fast Lane has been even superior to the sales experience. Will absolutely go there for our next car. When we recently needed new tires, I was pleasantly surprised when they beat the online price despite needing to special order for us (comparing their total installed price to on-line + shipping + install,+balance). More

Service We purchased our 2013 Limited Edge from Cross Roads and was very pleased with how the financing was handled. We went in with a monthly payment in min We purchased our 2013 Limited Edge from Cross Roads and was very pleased with how the financing was handled. We went in with a monthly payment in mind and found the payment was lower. From that point, Cross Roads Service Department is the only ones that have serviced my Edge. I have gone from Rich to Rick and now Adam is the tech that takes care of me and my Edge. I have had nothing but excellent service. I do have one issue but it has nothing to do with Cross Roads. Shortly after I purchased my Edge, the FORD emblem on the front started to fade and now it's nothing but a silver glob. When I checked into having it replaced, I was told it would be $125.00. I do not feel that it is my responsibility to replace the emblem when it should have been painted correctly when the car came off the assembly line. I have written to Ford before about this but did not receive any kind of response to my complaint. Evidently no one cares. More

Very pleasant experience and a relaxed atmosphere. Very nice people and presented the vehicle very well. Worked together to get a sales price we could agree on. nice people and presented the vehicle very well. Worked together to get a sales price we could agree on. More