Crossroads Ford of Prince George

Had my F-150 serviced at the Quick lube very friendly not a long wait The service center was way better then the sales experience we had a long wait The service center was way better then the sales experience we had More

Great caring service Rodney Elliot was very professional and he truly cared about my desires in the type of vehicle I was looking for and showed me exactly what I wanted w Rodney Elliot was very professional and he truly cared about my desires in the type of vehicle I was looking for and showed me exactly what I wanted without hesitation. More

Today was one of the best! Mr. Happy Harry really did make it happen just like he said he would. This man of God is truly the real deal!!! make it happen just like he said he would. This man of God is truly the real deal!!! More

Satisfaction of vehicle purchased Customer service was excellent. The saleman was personalbe and very helpful.. There was a team effort to assist me with financing. I am however, not p Customer service was excellent. The saleman was personalbe and very helpful.. There was a team effort to assist me with financing. I am however, not pleased with the vehicle I purchased. Major part replaced in a two year period. Not comfortable driving this vehicle other than local. More

I am very pleased with my 2020 Ford Ranger and Crossroads staff. The experience was great,price great,special offers,etc.great. I have told my friends and have gotten alot of talk about my pretty blue tru staff. The experience was great,price great,special offers,etc.great. I have told my friends and have gotten alot of talk about my pretty blue truck. More

Thanks for the great work on my Taruars. Runs great fuel mileage is pertect and steers great. Awesome have a great weekend to all eat up. mileage is pertect and steers great. Awesome have a great weekend to all eat up. More

Service Review for 2015 Ford Edge I took my vehicle in for an oil/filter change and tire rotation. I seemed to be ignored by the 2 ladies at the front desk who were working on their co I took my vehicle in for an oil/filter change and tire rotation. I seemed to be ignored by the 2 ladies at the front desk who were working on their computers. It would have been helpful if one had at least acknowledged me. I was instantly helped when the male front desk person (Matt) walked in from the garage. They took my vehicle back in a short amount of time and the work was completed in a reasonable amount of time. However the windshield wiper fluid was not filled up even though it was checked off on the repair slip as being filled. I was in a hurry so I filled it up at home. Hence no 5 star rating. More

Xtra Mile Service department called the morning of my appointment to inform of the issue. They were straight up and truthful. Did not try to pressure me into Service department called the morning of my appointment to inform of the issue. They were straight up and truthful. Did not try to pressure me into purchasing something I did not need to fix my vehicle. Service department called when vehicle was ready and alerted my that my inspection was due, they took care of that also.Work was completed a day earlier than expected. More

Super Nice, but not trustworthy, disappointed This first visit was a tire rotation, state inspection and recall. no problems with recall or inspection on a 2019 truck, I was very pleased with th This first visit was a tire rotation, state inspection and recall. no problems with recall or inspection on a 2019 truck, I was very pleased with the service area, waiting room and the staff was polite. I asked for a tire rotation, I didn't mention tire pressure, but i just assumed it would be checked and matched to what i had them set at. Now, factory pressure is 32, but i have 10 ply tires and run a heavy load at all times (1/2 ton service truck), i keep the frt at 55 and the rr at 65 psi. they rotated and didn't adjust the pressure and apparently didn't even check the pressure. the reason for the 3 star is that i received a nice text message saying, "if there's any thing you need or have questions" you can text to service manager. I texted them back and ask what they set the tire pressure to and they said 32 (which make sense for a "GUESS"). after receiving the reply, i checked the pressure and the frt was at 65 and the rr was at 55, so they didn't use common sense or even ASK me what i run the pressure to at each tire. So, unfortunately, they didn't write it down or check with the tech. It's the small things that really bring you back to auto shops, and i would have been VERY happy with a response of "i'm not sure' or "bring it back around and we'll check pressures". The truth will keep customers, guessing or just not knowing and saying you do will burn bridges! I clicked recommend, because i did like the people and the dealership location, i hope i have a chance to give them another shot at customer service, but i'm not sure. i hate to write reviews like this, because they really were nice people, but i just can't tolerate no being truthful. More

The service department was wonderful. The service manager Fred reached out to me and help explain the work being done. The work was done faster than expected and I was called immediately after the vehicle wa Fred reached out to me and help explain the work being done. The work was done faster than expected and I was called immediately after the vehicle was completed. More