Crossroads Ford of Prince George

Super Nice, but not trustworthy, disappointed This first visit was a tire rotation, state inspection and recall. no problems with recall or inspection on a 2019 truck, I was very pleased with th This first visit was a tire rotation, state inspection and recall. no problems with recall or inspection on a 2019 truck, I was very pleased with the service area, waiting room and the staff was polite. I asked for a tire rotation, I didn't mention tire pressure, but i just assumed it would be checked and matched to what i had them set at. Now, factory pressure is 32, but i have 10 ply tires and run a heavy load at all times (1/2 ton service truck), i keep the frt at 55 and the rr at 65 psi. they rotated and didn't adjust the pressure and apparently didn't even check the pressure. the reason for the 3 star is that i received a nice text message saying, "if there's any thing you need or have questions" you can text to service manager. I texted them back and ask what they set the tire pressure to and they said 32 (which make sense for a "GUESS"). after receiving the reply, i checked the pressure and the frt was at 65 and the rr was at 55, so they didn't use common sense or even ASK me what i run the pressure to at each tire. So, unfortunately, they didn't write it down or check with the tech. It's the small things that really bring you back to auto shops, and i would have been VERY happy with a response of "i'm not sure' or "bring it back around and we'll check pressures". The truth will keep customers, guessing or just not knowing and saying you do will burn bridges! I clicked recommend, because i did like the people and the dealership location, i hope i have a chance to give them another shot at customer service, but i'm not sure. i hate to write reviews like this, because they really were nice people, but i just can't tolerate no being truthful. More

The service department was wonderful. The service manager Fred reached out to me and help explain the work being done. The work was done faster than expected and I was called immediately after the vehicle wa Fred reached out to me and help explain the work being done. The work was done faster than expected and I was called immediately after the vehicle was completed. More

It was a smooth and easy purchase. The truck was in Carolina I went up on a Friday and the truck was ready around 3 Saturday afternoon. Susan was very friendly and helpful, she went over the truck wit Carolina I went up on a Friday and the truck was ready around 3 Saturday afternoon. Susan was very friendly and helpful, she went over the truck with me. She even Helped me sync my phone More

I had a great experience at Cross Roads Ford. I love my truck. The team was very knowledgeable and answered all my questions right away. The dealership was very clean and inviting. Great experience. truck. The team was very knowledgeable and answered all my questions right away. The dealership was very clean and inviting. Great experience. More

Bought '18 Edge Sport a year ago.Sales and Service excellent Purchased a Ford Fleet used 2018 Edge Sport. Good price, courteous sales people. There was an attempt to substitute a third party extended warranty vs Purchased a Ford Fleet used 2018 Edge Sport. Good price, courteous sales people. There was an attempt to substitute a third party extended warranty vs Ford, but otherwise smooth and clean. All service since then, mostly at the onsite Fast Lane has been even superior to the sales experience. Will absolutely go there for our next car. When we recently needed new tires, I was pleasantly surprised when they beat the online price despite needing to special order for us (comparing their total installed price to on-line + shipping + install,+balance). More

Service We purchased our 2013 Limited Edge from Cross Roads and was very pleased with how the financing was handled. We went in with a monthly payment in min We purchased our 2013 Limited Edge from Cross Roads and was very pleased with how the financing was handled. We went in with a monthly payment in mind and found the payment was lower. From that point, Cross Roads Service Department is the only ones that have serviced my Edge. I have gone from Rich to Rick and now Adam is the tech that takes care of me and my Edge. I have had nothing but excellent service. I do have one issue but it has nothing to do with Cross Roads. Shortly after I purchased my Edge, the FORD emblem on the front started to fade and now it's nothing but a silver glob. When I checked into having it replaced, I was told it would be $125.00. I do not feel that it is my responsibility to replace the emblem when it should have been painted correctly when the car came off the assembly line. I have written to Ford before about this but did not receive any kind of response to my complaint. Evidently no one cares. More

Very pleasant experience and a relaxed atmosphere. Very nice people and presented the vehicle very well. Worked together to get a sales price we could agree on. nice people and presented the vehicle very well. Worked together to get a sales price we could agree on. More

It was a pleasant experience Your salesman, Malachi Hinton, was extremely pleasant to deal with. He went out of his way to be helpful. I would definitely plan to buy my next ca Your salesman, Malachi Hinton, was extremely pleasant to deal with. He went out of his way to be helpful. I would definitely plan to buy my next car at Crossroads Ford. More

Even though it took a while they got the problem fixed. They were very courteous and wanted to make sure that the work was done right. They were very courteous and wanted to make sure that the work was done right. More

Jackie was phenomenal from my first contact late in the evening to meeting us early the next morning. My daughter loves her new Mustang and we both walked out the door feeling like we have a new friend. Ja evening to meeting us early the next morning. My daughter loves her new Mustang and we both walked out the door feeling like we have a new friend. Jackie was one of the most professional and accommodating sales reps I’ve encountered in a long time. I have just retired from 35 years in heavy construction and mining equipment sales. The last 18 years for Caterpillar which sets the standard and the bar is high. Congratulations Jackie. More