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Crossroads Ford of Prince George
Prince George, VA
284 Reviews
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284 Reviews of Crossroads Ford of Prince George
March 19, 2012
Based on other reviews, I thought I was in for a pleasant experience, but apparently this only applies when they want your money. As soon as it's not needed, they disregard common courtesy. I scheduled an ap experience, but apparently this only applies when they want your money. As soon as it's not needed, they disregard common courtesy. I scheduled an appointment to see a specific car as I live an hour and a half away. Stephen called me at 830pm, 30 minutes before closing, the night before my appointment to confirm and "give me the courtesy of telling me if the car sells before I get there." Not so much. I got to the dealership, where Stephen was no where to be found for 20 minutes (why even make the appointment?) I was handed off to Frank who went looking for the keys for a test drive. Five minutes later, I'm told the car's been sold. And the man who sold it saw me checking out the car. Why is it no one could take 30 seconds of their time to let me know this fact is beyond me. To top off this fantastic trip, Frank lets me know there's an alternative car available at another dealership, at Cary. I'm thinking Cary Street in Richmond, because that's in the same state. He means Cary, NORTH CAROLINA. I'll just casually another drive 2.5 hours out of my way to check out another car. I'll be letting my friends and anyone else know of my poor experience here, and I'll be taking my money elsewhere. Thanks. More
by cheframsey2010
Employees Worked With
Frank Hairston
March 17, 2012
You won't find better service anywhere. He's patient, flexible, courteous, and knowledgeable. I've bought both a new F-150 and just bought a new Fusion. He's has kept in touch between purchases, with h flexible, courteous, and knowledgeable. I've bought both a new F-150 and just bought a new Fusion. He's has kept in touch between purchases, with him the deal doesn't end when you get your new keys. He's a member of a class act at Crossroads, and I will continue to do business with him because of that. More
by rondbaker
Employees Worked With
Ron Baker, Craig Lorey
March 15, 2012
My experience at Crossroade Ford was exceptional from the time I exited my car until I left with the car of my choice. I found the car I was interested in on the net and Mr. Tim Hyunh set an appointment. He time I exited my car until I left with the car of my choice. I found the car I was interested in on the net and Mr. Tim Hyunh set an appointment. He met me and turned me over to Mr. Bill Jenkins who my wife and I both enjoyed talking to. He was very helpful and knowledgeable about the product and answered any and all questions I had. He got the appraisal an done and after talking with him and the sales manager I asked to think about it overnight and asked Bill to call me the next day and I would have make my decision. He did so and I went back and bought the car. It was a a 2009 Lincoln MKZ. Everyone at Crossroads was very courteous and there was no high pressure sales at all from anyone. I would recommend the dealership to all my friends. More
by Friedline
Employees Worked With
Bill Jenkins
March 08, 2012
The sale of the 2004 Focus required that my wife, Kathy Rooney, feel comfortable not just with the vehicle, but also with the sales person. Mr. Hairston did a good job of balancing "just let her look" and Rooney, feel comfortable not just with the vehicle, but also with the sales person. Mr. Hairston did a good job of balancing "just let her look" and "let me show you this" about the car. We were both pleased that the dealership was willing to entertain alternate bids on a vehicle which already had a "special" price reduction. We felt our needs were accommodated in the price area. The only negative aspect of our experience was the addition of dealership fees to the agreed upon price. Frankly neither of us has had much experience with auto dealership ways, and their addition somewhat negated the great feeling we had about our purchase. Live and learn. Jackie Rooney More
by jackie rooney
Employees Worked With
Frank Hairston, Frank Hairston
March 08, 2012
I had searched all day and found nothing. It was time for CrossRoads to close when I found a car I wanted to test drive. Leigh was super nice about it and told me he didn't go home until he was finished. I CrossRoads to close when I found a car I wanted to test drive. Leigh was super nice about it and told me he didn't go home until he was finished. I was willing to come back on Monday and he was willing to stay there until I found what I wanted and we had worked out the deal. Russ was super nice when doing the paper work with us. Every thing was explained in detail. We could not ask for better customer service. I have already recommended CrossRoads to my Mother and my Aunt. CrossRoads treated me like I was their #1 Customer and everybody likes to be made to feel that way!! Thanks CrossRoads!! More
by mckenneygirl
Employees Worked With
Leigh Doyle and Russ E.
March 03, 2012
I gave Cross Roads Ford my business because they erned it with there respectfull ways and thier friendly treatment. Thier customer service was outstanding. I will be going back there for my next vehicle. with there respectfull ways and thier friendly treatment. Thier customer service was outstanding. I will be going back there for my next vehicle. More
by ninpo1111
Employees Worked With
Ronnie Morgan
February 29, 2012
Dealer was very helpful in helping me pick the truck I wanted. They worked with me on the price and also gave me reasonable trade value on my trade in. I would definitely do business again with this deal wanted. They worked with me on the price and also gave me reasonable trade value on my trade in. I would definitely do business again with this dealer. More
by detrickgreen
Employees Worked With
Jermy Snyder
February 25, 2012
Tom was Wonderful!!! I have already gave his card to a few friends at work who will be looking for a car soon. Everyone was so helpful and friendly!!! Could not ask for a better place to buy a car. few friends at work who will be looking for a car soon. Everyone was so helpful and friendly!!! Could not ask for a better place to buy a car. More
by heathertab
Employees Worked With
Tom Streeter
February 25, 2012
I HAVE KNOWN AND BEEN DEALING WITH SUSAN SINCE THE PETERSBURG FORD DAYS. SHE HAS ALWAYS BEEN UPFRONT WITH ME AND IS PLEASANT TO DEAL WITH. PETERSBURG FORD DAYS. SHE HAS ALWAYS BEEN UPFRONT WITH ME AND IS PLEASANT TO DEAL WITH. More
by 2651FORD
Employees Worked With
SUSAN FULCHER, Susan Fulcher
February 23, 2012
It was a very comfortable experience. Seth was very It was a very comfortable experience. Seth was very friendly and knowledgable. I was not pressured to purchase a car. I felt they understood w It was a very comfortable experience. Seth was very friendly and knowledgable. I was not pressured to purchase a car. I felt they understood what I was comfortable paying and made sure the sale fit my budget. More
by tabtjfarschon
Employees Worked With
Seth Haley
