Crossroads Ford of Indian Trail

Excellent Service; Friendly & Knowledgible People I highly recommend Crossroads Ford of Indian Trail. I have received excellent service over many years. They go the extra mile when needed. It is a ple I highly recommend Crossroads Ford of Indian Trail. I have received excellent service over many years. They go the extra mile when needed. It is a pleasure to do business with them. More

Many Years excellent service Have received excellent service from this Dealership for 20+ years. Bayard Davis and the Service Department are Top Notch Professionals in all res Have received excellent service from this Dealership for 20+ years. Bayard Davis and the Service Department are Top Notch Professionals in all respects. Based on my service experience, I have purchased multiple vehicle here without visiting the first competitor. My family knows we can depend on this dealership to give us good service. More

i got ripped off..dont take your car here I took my ford focus up to crossroads to be reprogrammed. After speaking to a person named Bayard, and being reassured that this is all it needed, I d I took my ford focus up to crossroads to be reprogrammed. After speaking to a person named Bayard, and being reassured that this is all it needed, I dropped the car off after hrs but filled out the paper work stating not to exceed the amount of 350.00. They had my car for over three weeks and everytime I called, I was told something different...my service guy was busy or wasn't there. So I had to personally go in and talk to him. Then I am told it needed certain modules and he would have to order them. So I waited another week, was told this time it didn't need all the modules I was originally told it did. It only needed one of them which was cheaper, so I waited yet again another week for them to get that module and finish it. Finally, I get a call saying it is finished. I go first thing Monday morning to pick it up and they charge me 1,297.41. I pay for it, they drive it up and I get in it and now I see my airbag light is on. I asked the service man why is my airbag light on, and he says its been on since they first starting working on it which has me so upset cause I know it wasn't on when I dropped it off and the reason I dropped it off in the first place was cause of the transmission malfunction light, which was under warranty, not the airbag light. Now it will not pass nc inspection. The manager I spoke to was ignorant and didn't want to hear my side of the story, he just took the mechanics side. What happened to the customer is always right? So now I'm stuck after paying 1,297.41, a airbag light on now, and a car I can't get inspected. This place is a true rip off, they lie to you and over charge you. If you want honesty, do not take your car here. More

Happy customer I bought my car 3 years ago and have had a few recalls.. Crossroads has always made sure i was taken care of in a timely manner. Also Dave over the S I bought my car 3 years ago and have had a few recalls.. Crossroads has always made sure i was taken care of in a timely manner. Also Dave over the Service Dept. went above and beyond to help me as they did when i first purchased my vehicle. More

return buyer I have purchased my last 2 trucks from Crossroads Ford and Leslie Cooper. The trucks are exceptional but the staff is phenomenal. Leslie Cooper has in I have purchased my last 2 trucks from Crossroads Ford and Leslie Cooper. The trucks are exceptional but the staff is phenomenal. Leslie Cooper has incredible patience and is more interested in the buyer walking away with what they want than in her making a sale. She truly looks out for the interest of her clients to insure their happiness with their new car or truck. If you are in the market for a new or used vehicle you cannot beat Leslie Cooper and Crossroads Ford. Thanks Leslie John More

Sales I went in to the dealership dreading the process. I hate buying a vehicle but since mine got totaled by a tree I don't have a choice. I did not buy on I went in to the dealership dreading the process. I hate buying a vehicle but since mine got totaled by a tree I don't have a choice. I did not buy one at the time of my visit because I still haven't found anything I like. However if I do find something that crossroads has I would definitely go buy from them. The sales person I had was Brandon Williams. He was absolutely amazing. He was super patient with me as I am very picky and don't know what kind of car I like or want. If you need a car Brandon is your guy!! More

Great people and great service Jerald Little is a great salesman. He took care of us when we bought our new Ford Explorer. Jerald did a great job getting us into a new car with a r Jerald Little is a great salesman. He took care of us when we bought our new Ford Explorer. Jerald did a great job getting us into a new car with a reasonable price, making sure we are getting everything on our list. Thank you man!!! Another thank you to the man behind the scene Frank DiVeglio. He is the best guy I know, very patient and honest. Thank you Frank!!! More

Mr. Washington is the man! Jabbar is a gentleman and a man of his word. His ability and desire to partner with his customers is outstanding. We are very happy to have purchase Jabbar is a gentleman and a man of his word. His ability and desire to partner with his customers is outstanding. We are very happy to have purchased our first Explorer from him and his team. Azieb and Cliff are also very good at their appointments and make sure to respond quickly with complete answers to any and all questions. We will be back for another when the time comes. Thanks again for all your support Jabbar! More

Salesman ship Of Rodrick Hunter exceptional.. Sales associate very informative of the product line ,very interested in learning what customer really wanted in the vehicle chosen. Very exceptiona Sales associate very informative of the product line ,very interested in learning what customer really wanted in the vehicle chosen. Very exceptional in all areas. More

Rodrick Hunter is exceptional! If I could have picked the type of salesman I wanted to work with, I would have chosen someone like Rodrick Hunter. I sent an email regarding the vehi If I could have picked the type of salesman I wanted to work with, I would have chosen someone like Rodrick Hunter. I sent an email regarding the vehicle I wanted on a Tuesday evening and had the good fortune for Rodrick to call me early Wednesday. Within an hour, he had everything in place and my car was delivered from Indian Trail, NC to Myrtle Beach, SC on Thursday. What a pleasure to deal with...Rod was responsive to my needs; texted and emailed me promptly; had everything set up in short order; and now I am driving the car of my dreams. This entire experience could not have been better! Thank you, Rod, for showing me exceptional customer service in a friendly, efficient way! Crossroads Ford needs to give you a raise! I will never buy a car from anyone but you! More