Crossroads Ford of Indian Trail

Had major work completed on our Diesel F250 I was very concerned about the extensive work that was needed on our F250 Diesel truck. When we arrived all of the paperwork was ready so there was n I was very concerned about the extensive work that was needed on our F250 Diesel truck. When we arrived all of the paperwork was ready so there was no waiting and it was explained how they complete what they can do on the current vehicles and then ours would be go through the process to see what all would need to be worked on. Once this was completed we received a phone call explaining the work that is necessary along with what is covered with our agreement and what is not covered and we would have to pay out of pocket. So we were told that the parts would be ordered and our truck would be put back on schedule as soon as the parts arrive. Then we were given an expected completion day which was 1 day short of expected. Everything went as expected and we are very happy with the completed work. More

the only place I will ever buy a car again I'm 55 years old and have bought many cars. This is the best I have ever been treated . when I buy my next car I don't have to worry about where to I'm 55 years old and have bought many cars. This is the best I have ever been treated . when I buy my next car I don't have to worry about where to go or who to see. they give me more for my trade in than anyone else offered and met my monthly payment More

Warranty work done on my 2012 Focus I initially purchased this car from the prior owner of the dealership back in 2011. With each visit to the Crossroads Ford of Indian Trail, the pers I initially purchased this car from the prior owner of the dealership back in 2011. With each visit to the Crossroads Ford of Indian Trail, the personnel at the dealership have been very professional and respectful of the needs that I have for my car. They do what they said they will do and performed an excellent job in completing the work timely and accurately. I would not take my car to any other dealership. More

Mr. Hunter was very helpful -- I explained what I needed. My fusion lease was due to expire I explained that I would like to lease another fusion. He was very helpful and took a time to fine a car that I woul My fusion lease was due to expire I explained that I would like to lease another fusion. He was very helpful and took a time to fine a car that I would be happy with. He was courtesy and if he did not have the answer he found someone who could help. After I got the car he spent time with me and my husband and explained every thing to us. I love the car and am very happy. More

Great customer service and follow-up! From my first e mail to after the car purchase follow-up, everyone at the dealership has been fantastic! Very easy to deal with, no pressure, straigh From my first e mail to after the car purchase follow-up, everyone at the dealership has been fantastic! Very easy to deal with, no pressure, straight forward and no cat and mouse game that dealers usually like to play. I would definitely recommend both friends and strangers to check out the dealership and hopefully, you'll be as satisfied as I've been so far. More

Excellent Service; Friendly & Knowledgible People I highly recommend Crossroads Ford of Indian Trail. I have received excellent service over many years. They go the extra mile when needed. It is a ple I highly recommend Crossroads Ford of Indian Trail. I have received excellent service over many years. They go the extra mile when needed. It is a pleasure to do business with them. More

Many Years excellent service Have received excellent service from this Dealership for 20+ years. Bayard Davis and the Service Department are Top Notch Professionals in all res Have received excellent service from this Dealership for 20+ years. Bayard Davis and the Service Department are Top Notch Professionals in all respects. Based on my service experience, I have purchased multiple vehicle here without visiting the first competitor. My family knows we can depend on this dealership to give us good service. More

i got ripped off..dont take your car here I took my ford focus up to crossroads to be reprogrammed. After speaking to a person named Bayard, and being reassured that this is all it needed, I d I took my ford focus up to crossroads to be reprogrammed. After speaking to a person named Bayard, and being reassured that this is all it needed, I dropped the car off after hrs but filled out the paper work stating not to exceed the amount of 350.00. They had my car for over three weeks and everytime I called, I was told something different...my service guy was busy or wasn't there. So I had to personally go in and talk to him. Then I am told it needed certain modules and he would have to order them. So I waited another week, was told this time it didn't need all the modules I was originally told it did. It only needed one of them which was cheaper, so I waited yet again another week for them to get that module and finish it. Finally, I get a call saying it is finished. I go first thing Monday morning to pick it up and they charge me 1,297.41. I pay for it, they drive it up and I get in it and now I see my airbag light is on. I asked the service man why is my airbag light on, and he says its been on since they first starting working on it which has me so upset cause I know it wasn't on when I dropped it off and the reason I dropped it off in the first place was cause of the transmission malfunction light, which was under warranty, not the airbag light. Now it will not pass nc inspection. The manager I spoke to was ignorant and didn't want to hear my side of the story, he just took the mechanics side. What happened to the customer is always right? So now I'm stuck after paying 1,297.41, a airbag light on now, and a car I can't get inspected. This place is a true rip off, they lie to you and over charge you. If you want honesty, do not take your car here. More

Happy customer I bought my car 3 years ago and have had a few recalls.. Crossroads has always made sure i was taken care of in a timely manner. Also Dave over the S I bought my car 3 years ago and have had a few recalls.. Crossroads has always made sure i was taken care of in a timely manner. Also Dave over the Service Dept. went above and beyond to help me as they did when i first purchased my vehicle. More

return buyer I have purchased my last 2 trucks from Crossroads Ford and Leslie Cooper. The trucks are exceptional but the staff is phenomenal. Leslie Cooper has in I have purchased my last 2 trucks from Crossroads Ford and Leslie Cooper. The trucks are exceptional but the staff is phenomenal. Leslie Cooper has incredible patience and is more interested in the buyer walking away with what they want than in her making a sale. She truly looks out for the interest of her clients to insure their happiness with their new car or truck. If you are in the market for a new or used vehicle you cannot beat Leslie Cooper and Crossroads Ford. Thanks Leslie John More