Crossroads Ford of Indian Trail

Service My service representative Big Dave is very good. I enjoy his honesty and he doesn't try to sell me anything. Since I can never schedule an appointment My service representative Big Dave is very good. I enjoy his honesty and he doesn't try to sell me anything. Since I can never schedule an appointment correctly, he goes through the process of letting me know what I signed up for and makes sure I understand the cost. I will continue to go to get my car serviced here. Also love the fact that there is a diner onsite to eat. More

Bad business worse Customer Service Be careful buying a used car here !!! I paid over $40k for a used truck this summer. The heater doesn't work and is going to cost me appox $3k to fix Be careful buying a used car here !!! I paid over $40k for a used truck this summer. The heater doesn't work and is going to cost me appox $3k to fix, i never thought to check the heater in July. The paper work said they changed fuel filters. I just had to pay Dodge $350 to change them because they either didn't change them or they forgot to reset the computer. I called multiple times, emailed and even chatted last week on Facebook. i was told someone would contact me in a day or 2 That was mid-last week. The salesman was good but these issues should have been detected before sold per Dodge dealership. More

My wife Laura and I have bought several vehicles from Cross Roads, they were also serviced there. Last week was the first time I had to use their service department and was very satisfied with the work. Cross Roads, they were also serviced there. Last week was the first time I had to use their service department and was very satisfied with the work. More

Service Department is the BEST I've purchased two vehicles from Crossroads Ford of Indian Trail. The sales experience was wonderful - no pressure and fair pricing. What has kept I've purchased two vehicles from Crossroads Ford of Indian Trail. The sales experience was wonderful - no pressure and fair pricing. What has kept me sold on the dealership are their service and parts departments. Friendly and knowledgeable technicians treat our Expedition and F-250 as their own. Service is quick, complete and the vehicles are returned clean. Fair pricing. No hesitation in recommending the teams at Crossroads Ford of Indian Trail! More

Vehicle recall The Service Department has always been helpful, getting the work done in the promised time. Not having to make an appointment when needing an oil ch The Service Department has always been helpful, getting the work done in the promised time. Not having to make an appointment when needing an oil change and for other small services, is also a big plus. I would recommend Crossroad Ford anytime, to all ... More

Flawless flawless. i have purchased 4 car/trucks from Crossroads and have never been disappointed. Quality cars/trucks quality people. Cornell McGee and Mauric flawless. i have purchased 4 car/trucks from Crossroads and have never been disappointed. Quality cars/trucks quality people. Cornell McGee and Maurice Wilder are the best! More

Very dangerous dealership The general manager has no control of his employees and refuses to take control. You can not TRUST THIS DEALER! PLEASE GO ELSEWHERE. THIS PLACE HAS NO The general manager has no control of his employees and refuses to take control. You can not TRUST THIS DEALER! PLEASE GO ELSEWHERE. THIS PLACE HAS NO RESPECT FOR CUSTOMERS! More

Run credit too much Ran my credit 7 times & overcharged for financing a vehicle, overpaid 10,000$ total. Wish there was some kind of legal action I would have taken it. Ran my credit 7 times & overcharged for financing a vehicle, overpaid 10,000$ total. Wish there was some kind of legal action I would have taken it. More

excellent service From meeting the salesman (Glen) to signing the final paperwork the experience was enoyable and painless. We always choose this dealership when we pu From meeting the salesman (Glen) to signing the final paperwork the experience was enoyable and painless. We always choose this dealership when we purchase a car. Will always recommend. More

Honest upfront pricing Very pleasurable experience purchasing my F150. I took a test drive and then asked for pricing. I had previously spoken with Kyle. Pricing was provid Very pleasurable experience purchasing my F150. I took a test drive and then asked for pricing. I had previously spoken with Kyle. Pricing was provided and after a few minutes of negotiations I received a fair price. The entire process was simple and they were respective of my time. They even offered to deliver the vehicle to me since I live 75 miles away. Would definitely recommend to family and friends More