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Crossroads Ford of Indian Trail
Indian Trail, NC
303 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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303 Reviews of Crossroads Ford of Indian Trail
January 15, 2014
crossroads ford is a great place to buy a new truck. they are friendly and will work with you and make sure you get everything you need. they also have people waiting to help u with anything. jerald little w are friendly and will work with you and make sure you get everything you need. they also have people waiting to help u with anything. jerald little was the best sells man he helped us with the paper work and made sure we were happy with everything. thanks crossroad for the experience. More
by race4ever
Employees Worked With
Jerald Little
January 15, 2014
Sales...I really had a great experience buying a car from Graeson. I told him what I wanted and he listened. He was so sweet and actually went out and bought me a new car smell air freshner because he knew Graeson. I told him what I wanted and he listened. He was so sweet and actually went out and bought me a new car smell air freshner because he knew how much I wanted the car to smell new. It worked too!!! Service...There was some confusion as to whether service changed my brakes. I was told that they squeeked because they were new, but the inspection form listed them as a pass, not as replaced. When the showroom manager checked on this, they actually were not new, rather they had passed inspection. Instead of addressing the squeek, he suggested that I buy an extended warranty. Financing...I was disappointed that financing wasn't able to get me a better financing rate considering I put $5,000 down. i understand I hade challenged credit but that's alot of money to put down and I feel he could have faught harder. I also did not like the hard sell at the end to add options like warranties, gap insurance, etc. I felt the financing rep was offended when I would not add the warranty. Overall goo to great experience, better than most!!! I would absolutely buy another car from Crossroads Ford but would probably get my own financing. More
by stacecosta
January 11, 2014
My experience at Crossroads Indian Trail was great! I went in there to trade in my car and buy a used one. Graeson was the salesman I had sat down with. He went back and forth between myself and the appr went in there to trade in my car and buy a used one. Graeson was the salesman I had sat down with. He went back and forth between myself and the appraisal team to try and get me the best possible deal for my trade-in and a new car. We spent a few hours there going through all the options available. After the negotiating, I had to think about it for a few hours. I came back in a few hours later because I could not pass up on the great deal. I got a good deal for my trade in, and an awesome deal for the used mustang that I wanted. I want to say thank you to Graeson for your patience and hard work. And thank you to Crossroads for your quick appraisal on my old car and bringing in my new car safely. More
by BellaT
January 05, 2014
My wife and I selected Crossroads Ford of Indian trail after visiting three different manufacturer's dealerships for several reasons. First the salesman, Frank Diveglio was by far the most professional w after visiting three different manufacturer's dealerships for several reasons. First the salesman, Frank Diveglio was by far the most professional we have worked with over 52 years of buying cars. We felt comfortable through the whole experience which took about 4 hours; he was super knowledgeable on the product we wanted. Frank knew every knob and touch screen on the vehicle. He delivered on all clarifications we requested. We found the dealership to be clean and comfortable with good lighting and a large selection of vehicles-"inside". Frank was great of follow up, he had the car shipped in from another dealership, washed and ready to go by the time agreed upon. All employees from the front door to the restaurant performed like they were happy to have us there. Finally the price negotiations never became a uncomfortable issue. I would recommend this dealership to any one expressing a interest in buying a car or truck; my son bought a new F150 a week later from Crossroads Ford. More
by WDL2013
Employees Worked With
Frank DiVeglio
January 02, 2014
Lisa helped my mother with her new auto purchase a couple of months ago. We went to the dealership not at all planning to purchase that day. Lisa was first to greet us {we planned to ask for her anyway}. She of months ago. We went to the dealership not at all planning to purchase that day. Lisa was first to greet us {we planned to ask for her anyway}. She listened to us and went the extra mile to find what we wanted. The car was being brought in from another lot and even though she was due to leave at 6, she stayed until I could get back there around 7:30. She was also great with our kids!! It was my 6 year olds birthday and she have her balloons and even have one to my son. We were very appreciative and would certainly recommend her and the dealership. Michael was also very nice and helpful. He too previously helped my mother. Thanks to all!!! More
by Theresad2014
Employees Worked With
Lisa Burch
December 22, 2013
From the moment you step out of you vehicle everyone makes you feel welcome and not like you're just another sale!! The entire staff is very professional and courteous. They actual care about your needs makes you feel welcome and not like you're just another sale!! The entire staff is very professional and courteous. They actual care about your needs not about making the sale. I had just purchased a newer car from a dealership in Charlotte and was not happy with my car things just weren't right with my car. Come to find out the used car I had purchased from the other dealership had been in a wreck. Jerald and Mike helped me get out the car and reduce my interest rate drastically!!!! You won't find a nice more professional group of people!! Jerald is awesome. He had contacted me several time to make sure that I am still happy with my new Edge!!! I am still impressed....No one does that anymore!!! I would definitely say Crossroads has a good thing going and does not need to change a thing!!!! CUSTOMER SERVICE IS #1 More
by ksullivan2013
Employees Worked With
Jerald Little
December 20, 2013
Second vehicle in less than two years with the experiences exceeding my expectations. Lisa and Bobby continue to provide an honest, fair and enjoyable experience. We love the new 2014 Escape. experiences exceeding my expectations. Lisa and Bobby continue to provide an honest, fair and enjoyable experience. We love the new 2014 Escape. More
by mgusto
Employees Worked With
Lisa Burch
December 20, 2013
I could not have asked for a better salesman than Graeson. He took the time to understand my needs, and worked diligently to find what I was looking for. The entire process was smooth, and there were Graeson. He took the time to understand my needs, and worked diligently to find what I was looking for. The entire process was smooth, and there were no silly, high pressure sales tactics. I have been buying vehicles for longer than I care to mention, and this was definately the best experience so far. I will be back, and I will send friends and family to Graeson. - Mike from Monroe More
by SmilesMcBoney
December 16, 2013
My wife and I had been looking for a new Ford Focus for quite a while but could never seem to pull the trigger. We had shopped at almost every Ford dealership in the Charlotte area and were starting to fee quite a while but could never seem to pull the trigger. We had shopped at almost every Ford dealership in the Charlotte area and were starting to feel as though the right deal wasnt gonna happen for us. I came across Indian Trail Ford's Black Friday specials online and we went to take a look. Immediately we were impressed with the friendly staff and their enthusiasm and willingness to help us. We were well taken care of from beginning to end. I would highly recommend Crossroads for your next vehicle. I know we will be going there FIRST next time. More
by opie685
Employees Worked With
Kyle Petterson, Jabbar Washington, Jerald Little
