Crossroads Ford of Indian Trail

We had just purchased a new car and our work hours were cut. We needed to find a car with a cheaper payment. After a call to Crossroad Ford Jerald Little was able to find what we were looking for. Thank cut. We needed to find a car with a cheaper payment. After a call to Crossroad Ford Jerald Little was able to find what we were looking for. Thank you Mike Hall and Jerald Little very much for your help. Jearld is a great salesperson and he will check on you after your purchase to make sure everything is ok. More

It took a little while to get help but once I did there was very little pressure and the process was smooth.thank you he Jerald and Michael for helping me get the truck I always wanted. was very little pressure and the process was smooth.thank you he Jerald and Michael for helping me get the truck I always wanted. More

Crossroads ford has an excellent staff and an excellent service department especially Bayard Davis he was very helpful with the Sirius radio and Devon was wonderful in understanding my needs in a vehicle service department especially Bayard Davis he was very helpful with the Sirius radio and Devon was wonderful in understanding my needs in a vehicle More

Davon Beale is the best employee in that place. He answered all of our questions that we have asked him. He will give you really good price. Thanks for doing goodjob, you are the best. answered all of our questions that we have asked him. He will give you really good price. Thanks for doing goodjob, you are the best. More

I found the certified pre-owned Fusion hybrid that I wanted at this dealership on the internet , I submitted a bid online; Rod Hunter called me back and we negotiated on a price before I drove the two h wanted at this dealership on the internet , I submitted a bid online; Rod Hunter called me back and we negotiated on a price before I drove the two hours to the dealership. I was pleased that they did not try to renegotiate after I arrived. I was also pleased that I did not get a high pressure sales job for add-ons in the finance department, although I did end up buying a 100K bumper to bumper Ford factory warranty at a reasonable price. I was very impressed with this dealership and was surprised at the sheer number of specialty cars that were on hand at this store, it was like walking into a car magazine. More

Sales...I really had a great experience buying a car from Graeson. I told him what I wanted and he listened. He was so sweet and actually went out and bought me a new car smell air freshner because he knew Graeson. I told him what I wanted and he listened. He was so sweet and actually went out and bought me a new car smell air freshner because he knew how much I wanted the car to smell new. It worked too!!! Service...There was some confusion as to whether service changed my brakes. I was told that they squeeked because they were new, but the inspection form listed them as a pass, not as replaced. When the showroom manager checked on this, they actually were not new, rather they had passed inspection. Instead of addressing the squeek, he suggested that I buy an extended warranty. Financing...I was disappointed that financing wasn't able to get me a better financing rate considering I put $5,000 down. i understand I hade challenged credit but that's alot of money to put down and I feel he could have faught harder. I also did not like the hard sell at the end to add options like warranties, gap insurance, etc. I felt the financing rep was offended when I would not add the warranty. Overall goo to great experience, better than most!!! I would absolutely buy another car from Crossroads Ford but would probably get my own financing. More