Crossroads Ford of Indian Trail

I found a used Silverado on autotrader listed there that caught my eye and called to make sure it was still available before I made the 45 minute drive. When I told Don I was on my way, he made sure the tru caught my eye and called to make sure it was still available before I made the 45 minute drive. When I told Don I was on my way, he made sure the truck was sitting right out front warmed up. Don was a pleasure to deal with as a salesman. I have been to 20+ dealerships in the last few months looking for my truck and normally dealt with the pushy, arrogant sales guys that have made me not want to purchase from them. That was not my experience at Crossroads. These guys made me feel like they appreciated my business, and in today's economy, that makes all the difference in the world. I paid a little more for my truck (not much, the price was more than fair) than I could have for an identical one about another hour down the road because of this. Getting my deal done took longer than expected, but it was here that this team shined. It was a little after 7pm when I arrived and dealing with my bank was causing big delays. They closed at 9 that night but Don wasn't about to leave. I had some concerns with small repairs and sat down with Don, Pat, & Jabbar to hash out my price. These gentleman were professional and helped me get the right price that fit my truck and budget. It was after midnight when we we're able to finish all of the paperwork and these guys were all smiles and friendly the whole time. I know they weren't to happy to be there that late, but you couldn't tell it by their attitude. In comparison, I called another dealership at 4pm that day to let them know I was on my way. The sales manager there said they closed at 5 and didn't have time to start a sale that late. They had a skeleton crew and he had dinner plans. Thanks to them I found myself at Crossroads. I will be looking to upgrade my wife's jeep to a larger SUV within the next year or so and you an bet the farm that I'll be giving Don and the crew at Crossroads in Indian Trail my business. I hope this review reaches your team at the dealership. If it does, make sure those guys know I appreciate being treated the way I was during my late night purchase. It made what is normally a frustrating experience great. Thanks guys, and I love my truck! More

crossroads ford is a great place to buy a new truck. they are friendly and will work with you and make sure you get everything you need. they also have people waiting to help u with anything. jerald little w are friendly and will work with you and make sure you get everything you need. they also have people waiting to help u with anything. jerald little was the best sells man he helped us with the paper work and made sure we were happy with everything. thanks crossroad for the experience. More

My wife and I selected Crossroads Ford of Indian trail after visiting three different manufacturer's dealerships for several reasons. First the salesman, Frank Diveglio was by far the most professional w after visiting three different manufacturer's dealerships for several reasons. First the salesman, Frank Diveglio was by far the most professional we have worked with over 52 years of buying cars. We felt comfortable through the whole experience which took about 4 hours; he was super knowledgeable on the product we wanted. Frank knew every knob and touch screen on the vehicle. He delivered on all clarifications we requested. We found the dealership to be clean and comfortable with good lighting and a large selection of vehicles-"inside". Frank was great of follow up, he had the car shipped in from another dealership, washed and ready to go by the time agreed upon. All employees from the front door to the restaurant performed like they were happy to have us there. Finally the price negotiations never became a uncomfortable issue. I would recommend this dealership to any one expressing a interest in buying a car or truck; my son bought a new F150 a week later from Crossroads Ford. More

Lisa helped my mother with her new auto purchase a couple of months ago. We went to the dealership not at all planning to purchase that day. Lisa was first to greet us {we planned to ask for her anyway}. She of months ago. We went to the dealership not at all planning to purchase that day. Lisa was first to greet us {we planned to ask for her anyway}. She listened to us and went the extra mile to find what we wanted. The car was being brought in from another lot and even though she was due to leave at 6, she stayed until I could get back there around 7:30. She was also great with our kids!! It was my 6 year olds birthday and she have her balloons and even have one to my son. We were very appreciative and would certainly recommend her and the dealership. Michael was also very nice and helpful. He too previously helped my mother. Thanks to all!!! More

From the moment you step out of you vehicle everyone makes you feel welcome and not like you're just another sale!! The entire staff is very professional and courteous. They actual care about your needs makes you feel welcome and not like you're just another sale!! The entire staff is very professional and courteous. They actual care about your needs not about making the sale. I had just purchased a newer car from a dealership in Charlotte and was not happy with my car things just weren't right with my car. Come to find out the used car I had purchased from the other dealership had been in a wreck. Jerald and Mike helped me get out the car and reduce my interest rate drastically!!!! You won't find a nice more professional group of people!! Jerald is awesome. He had contacted me several time to make sure that I am still happy with my new Edge!!! I am still impressed....No one does that anymore!!! I would definitely say Crossroads has a good thing going and does not need to change a thing!!!! CUSTOMER SERVICE IS #1 More