Crossroads Ford of Indian Trail

I came from another dealership a little frustrated and exhausted with the process of trying to get into a new vehicle. Chris P. was my sales consultant and was friendly, personable, helpful and understood exhausted with the process of trying to get into a new vehicle. Chris P. was my sales consultant and was friendly, personable, helpful and understood my price point and directed me to the vehicles that would best fit my needs. I quickly felt comfortable with him and knew he had my best interests in mind. I know I took up quite a bit of his time but he was patient. Chris and Michael, the finance manager really did an amazing job getting me into a great new car in the price range I was looking for. Thanks for all your help, guys! More

Everyone of the employees I came in contact with, whether sales or service were excellent!!!! I literally asked for women ( sales or service were excellent!!!! I literally asked for women (sales lady) as they tend to be more patient trying to figure out WHAT I wanted to start with. I drove a Ford F-150 FX4 for 10 years until the latest accident totaled my F-150 truck. And I was NOT a happy camper. I wanted another truck so bad but could not afford them. I had Lisa bring me in from any location and I was love stuck when I saw it...With knowing I really, really wanted a Mustang, the price was right, but too expensive to ensure. I got to test drive the 2012 Ford Fusion and fell in love. Lisa as I noted above was very patient to me and listened to what I had to say about every car I looked at. People like Lisa, made my buying decision without being a "pushy" car salesman/lady. More

We had just purchased a new car and our work hours were cut. We needed to find a car with a cheaper payment. After a call to Crossroad Ford Jerald Little was able to find what we were looking for. Thank cut. We needed to find a car with a cheaper payment. After a call to Crossroad Ford Jerald Little was able to find what we were looking for. Thank you Mike Hall and Jerald Little very much for your help. Jearld is a great salesperson and he will check on you after your purchase to make sure everything is ok. More

Chris Powe was great, he really took care of my wife and I. We love our new car, and can't wait to do it again. I. We love our new car, and can't wait to do it again. More

I had such a bad experience at "Young ford", I decided to give Ford Motor Company one more try at "Crossroads Cars"....To our pleasure the experience was not disappointing....We purchased two cars decided to give Ford Motor Company one more try at "Crossroads Cars"....To our pleasure the experience was not disappointing....We purchased two cars at the same time{FLEX and EDGE}. Thank you Guys! More

I am giving Crossroads Ford and our sales person, Kevin Wilson an excellent rating. Recently I came to the conclusion that I needed to trade in my Chevy suburban for a new vehicle. It had no warranty lef Wilson an excellent rating. Recently I came to the conclusion that I needed to trade in my Chevy suburban for a new vehicle. It had no warranty left and was $300 ing me to death. My son had previously worked with Kevin on purchasing a Ford 250 truck. I was present during some of those transactions and I couldn't help but like the way Kevin was helping Tyler and his willingness to do whatever it took to make the sale happen for Tyler. I felt a feeling of trust in what Kevin was saying and thought to myself, when I need to buy a new vehicle I think I might try a Ford and Crossroads is where I will go and I will ask for Kevin to be my salesperson. That is what initially brought me to Crossroads in the search of a vehicle. This was a big step for me, as I am a widow and do not have the significant other to help make the right decision. When I arrived I asked for Kevin, he was with another customer, but I was willing to wait. So, I went and sat in the Ford Expedition that caught my eye. Once Kevin got over there we looked at all the features on the vehicle and went on a test drive. He literally spent the entire day with me, answering a thousand questions, (believe you me I ask a ton of questions). When we started negotiating price, Kevin must have gone to the higher up over a dozen times. In the end I signed the papers and purchased my new Expedition. I know that working with me had to be mentally exhausting but Kevin never showed any signs. He was just as patient as he could be and I think he knew that this was a big thing for me. Not only was I buying a vehicle, I was changing from a Chevy to a Ford. I had never had a Ford before but liked the looks of my son's. I can honestly say that I love my Expedition. It was the right decision. Since then, I have had great customer service if I needed to know anything. 20,000 miles later in only eight months , no problems with my vehicle. I highly recommend the dealership, Crossroads Ford and salesperson, Kevin Wilson. More

It took a little while to get help but once I did there was very little pressure and the process was smooth.thank you he Jerald and Michael for helping me get the truck I always wanted. was very little pressure and the process was smooth.thank you he Jerald and Michael for helping me get the truck I always wanted. More

Crossroads ford has an excellent staff and an excellent service department especially Bayard Davis he was very helpful with the Sirius radio and Devon was wonderful in understanding my needs in a vehicle service department especially Bayard Davis he was very helpful with the Sirius radio and Devon was wonderful in understanding my needs in a vehicle More