Crossroads Ford of Indian Trail

I recently purchased my very first new car. The manager and sales staff listened to what I needed, then delivered a car I really liked and that fit into my budget. I will certainly be recommending them in and sales staff listened to what I needed, then delivered a car I really liked and that fit into my budget. I will certainly be recommending them in the future. Thank you Shay More

It was a pleasure to have Mr Cassell as my salesperson. He was knowledgeable, friendly, and left very few questions for me ask. Overall a really, very nice gentleman. He left me with a good overall impress He was knowledgeable, friendly, and left very few questions for me ask. Overall a really, very nice gentleman. He left me with a good overall impression of Crossroads Ford. More

We purchased a 2012 vehicle from this dealership in May of 2013. Although the original buying experience was not all that horrible & the staff are friendly & courteous, the dealership does not stand behin of 2013. Although the original buying experience was not all that horrible & the staff are friendly & courteous, the dealership does not stand behind the vehicles that they sell! We have owned the vehicle for 10 months and it has been in the shop 6 times for major repairs. I contacted the dealership by phone twice to see if someone was willing to speak to me regarding this matter over the phone no call back. Husband and I went by the dealership today to see if we could speak to a manager or someone regarding this issue. They introduced us to me very nice sales lady, who apparently was not speaking the same language we were. We spent the DAY with them trying to get them to understand we wanted to offer the opportunity to make a deal gone wrong, right. The dealership was more interested in selling us a new vehicle twice the price of our current vehicle. We made it very clear from the get go we only were interested in a collateral swap. We never met the management they never even bothered to apologize for selling us a lemon. The sales lady maintained that they sold us the vehicle in good conscience. Although most of the issues with the vehicle have been electronic, the dead battery after 3 weeks, front end alignment after 2 months and the new set of tires required because of the misalignment all should have been things fixed on the vehicle before it ever hit the lot. We walked away very disappointed and disgusted and will not go back to crossroads ford nor will we refer anyone for further business. Our only recourse now will be filing a complaint with the Better Business Bureau and pursuing the North Carolina lemon law. More

Davon Beale was the salesman who greeted us when we arrived at the dealership. He assisted us in finding the escape with the options we were looking for. Once we found a vehicle we liked he explained arrived at the dealership. He assisted us in finding the escape with the options we were looking for. Once we found a vehicle we liked he explained the process and guided us through the entire way. Before leaving the dealership, Davon took extra time and explained the cars features in detail and answered all of our questions. Can’t remember the last time we were treated so well in a dealership. It was a pleasure working with Davon, very courteous, knowledgeable and professional. More

Davon was very helpful to me in selecting and purchasing a new vehicle. He never tried to direct the process, but simply gave me the information I needed to make my buying decision. I can't say enough goo a new vehicle. He never tried to direct the process, but simply gave me the information I needed to make my buying decision. I can't say enough good things about working with him. More

Great people and service. Weren't pushy and very professional. Tough to find that when you're doing business with a car dealership. Great kob professional. Tough to find that when you're doing business with a car dealership. Great kob More

Wow. Where to start - I was not happy with every single step of the process here. I did a lot of research looking for exactly what i wanted in a car and my result was a Ford Fusion. The first general issu step of the process here. I did a lot of research looking for exactly what i wanted in a car and my result was a Ford Fusion. The first general issue was that I wanted a manual transmission. If you're looking for a manual, good luck! There were only a few in the country (!) that had my basic requirements (SE, heated seats, home link) so in the process I spoke with a few dealers but Crossroads was most convenient so I focused on them. I had a few questions regarding my trade-in, details on the car and a couple other things that my salesman couldn't answer (no longer at the dealer - he was 'replaced by James as my eventual salesman) and was told that the manager, Bobby, would call me before 5:00. That didn't happen and in two more subsequent conversations was again told - Bobby would call by 5:00 - no go again on both occasions. I started talking to another dealer at this point because Crossroads obviously did not want my business and was not responsive. The "other" dealer was helpful, negotiated a 'good' price for the car I was considering, and on a sales call (I cover NC & SC in sales) I stopped in to get a starting point/estimate on my trade-in. I didn't call in advance and my salesman was on vacation but I was able to get a number for my trade - which was fairly close to what I was looking for. I wasn't in a rush to make a deal and over the next week or two realized I didn't really want to make a few more trips to the 'other' dealer ~2 hours away. Crossroads called back apologizing and looking to get my business and 'earn my trust.' I set up an appointment and my goal was to see what their bottom line on the Fusion was as well as to see where they would be on my trade-in. They claimed they were going to be very aggressive but they wanted to know what my numbers (in hand) were! That was the first shady sign! I agreed to give them the Fusion price which I said was "out the door." Bobby asked, that if he matched that, would we be good on the price? Of course I would have liked a better price but I was pretty sure it was a good number. OK. He came back with a page of numbers as car dealers do, points to "his" number, which was lower (than 'other' dealer) so, looks good for step one. For step two I wouldn't budge on giving up the number on my trade because I wanted to see if they were really going to be aggressive. Bobby came back with a price of FOUR THOUSAND LESS than the number I had in hand!!! I should have walked away. I was being low-balled big time! They could see my disappointment so I gave up my trade number and the response was then - if we match that - do we have a deal? Well, I was looking for something better but as it looked like I got a better number on the other end I said ok. After another 45 minutes, 'lo and behold' the number for my trade was matched! Now as I again waited as all the paperwork started, I noticed that Bobby's price was NOT 'out the door' but in fact the OTD price was about $2K higher! Car dealer managers lives are about numbers so I know he knew what he was doing. Again I was ready to walk but he instantly came down in price to where it should have been in the first place. The next factor was, since I was now ordering the car so I could get exactly what I wanted, I was told it would be 6-8 weeks. I had ordered a car before so I knew that was 'bull' - why don't they just tell you the truth?? I pressed for the 'truth' and they admittedly said it would probably be 8-10 weeks (so ok, that means 10 weeks). I was also told that they would inform me as to the progress 'every step of the way' and that I' be sick of hearing from them! I wasn't exactly concerned about that because I knew it would be ~10 weeks but I didn't hear a word in six weeks! From this point on it was mainly me contacting the dealer for an update although there were a couple emails over the next 4 weeks from them. Also during that time I noticed two things in the paper work 1) the payment for my trade (after paying off my loan) to me was written up as $100 in my favor. When the check finally came (a week after they said it would) that $100 mistake was corrected. 2) right about the time the car should have been ready I realized that my trade was not accounted for correctly and my tax amount was over $600 off in the dealers favor. Do you think the accounting department caught that one? No. The car finally comes in in the 11th week but there was bad weather that certainly impacted that. I am told I could probably pick it up in a couple days, after it's inspected, cleaned up etc. A couple days later they report that there is a 'vibration problem.' This goes on for a couple days as the technicians there can not figure it out. I went in to 'visit' my car and the engine was basically taken apart. No luck. A Ford engineer had to be brought in. At this point the dealer did set me up with a 'rental' on site (free of charge). The problem was finally pin pointed to a piece of the axle assembly that was 'bent.' Ordering the part and installing was another two weeks. Funny side note - the rental I was driving was called back in because it was sold - so I was put in another car (like I said no a single part of this process was smooth!). At this point my family and friends were saying - do you really still want to get this car??? Well, issues and dealership woes aside my research said this was 'the car' so I was sticking with it. So, I finally am sitting with the finance guy (I went in a couple weeks earlier to 'fix' the $600 tax mistake) and he said that, looking at the numbers, I still owe him $2K! I texted my wife at that point to put her on stand by to come pick me up. There was some confusion as to the rebate dollars in the contract and financing - which I did through my credit union and not Ford. My bottom line was that it doesn't matter how they put the numbers together, in the end, the number on the contract was only a "good" deal - no better than the 'other' dealer's numbers that I didn't even meet with them to haggle over. Again here, they arranged the numbers to make the bottom line work. All done, right? Wrong!! There was some mistake in the paperwork in that my trade (which is what it was even though I didn't take delivery of the Fusion for almost 13 weeks) was sold by the dealer so they had to come out to my house for me to re-sign (almost) all the forms. I can not comment on the servicing yet but do not plan on dealing with Crossroads beyond the 4 or 5 oil changes through the 'poor' Ford warranty and lastly, although with good intentions, I was sent a birthday wish - not addressed to me and not on my birthday! More