Crossroads Ford of Indian Trail

Great experience I have a long commute to work & put alot of miles on my car every year - just hit 100K & figured time to get a new car. We had heard great things abou I have a long commute to work & put alot of miles on my car every year - just hit 100K & figured time to get a new car. We had heard great things about Crossroads Ford & decided to try there. Everyone was very friendly and we had my car picked out in no time. They worked hard to get me into the car I had chosen & I couldn't be happier. I will definately return to Crossroads. Doug, I hope you enjoy your cruise - so jealous! More

The first time we entered the lot at Crossroads Ford, we were approached by Glen Cassell. This gentleman made us feel very welcome as soon as he approached us. We explained our situation to him (we needed were approached by Glen Cassell. This gentleman made us feel very welcome as soon as he approached us. We explained our situation to him (we needed to upgrade to a larger vehicle without getting a much larger payment), and he took the time to explain various options to us. We agreed that we would meet with him again in the near future. A few days later, I received a text and an e-mail from him that thanked us for stopping by. That really meant a lot to me and impressed both my husband and me. We decided to meet again at the dealership to look at vehicles. Upon arriving, we discovered that Glen had been called out of town due to a family emergency, but in the midst of this emergency, he contacted the dealership and let them know that we were coming in. It really impressed me that he thought to do that. We were then matched up with Don Flint. Don spent several hours working with us and did everything in his power to ensure we got the best deal we could. What impressed me even MORE was the fact that Don put Glen's name on the paperwork, He definitely didn't have to do that, but it spoke a LOT about his character, in my opinion. We ended up trading vehicles and driving our new car home that very day. We certainly plan to do business with Crossroads in the future--we have already told friends and family about them! The best aspect of this dealership is that they put the LORD first, and that is the reason we will continue working with them. More

"AWESOME" experience!!! Been looking at "my" 2011 Ford Edge Limited on Crossroad Ford's web page for approximately 3 weeks before finally making the decision to contact deale Been looking at "my" 2011 Ford Edge Limited on Crossroad Ford's web page for approximately 3 weeks before finally making the decision to contact dealership to set up an appointment (on line). Within minutes, received a call from Devon Beale and made arrangements to meet and conduct a test drive. In less than 3 hrs, the deal was completed including the financing help of Michael Capron (whom did what was needed to get my payment within my budget .... with NO hassling...which was super great!!). The day of purchase was one NOAH would have been proud...POURING DOWN RAIN....so Mr. Beale made an appointment for me to come back 2 days after the sale to DETAIL the vehicle again and to take the time to instruct me on the use of all the "bells and whistles" that came on this vehicle. Again, in my 50 years of purchasing automobiles from various dealers, this experience BY FAR has been the BEST. Devon, Michael and everyone at the dealership made me (and my nephews who accompanied me) feel like family....(no pressure to DEAL)...a very relaxed, just plain calm atmosphere. I highly recommend these folks to anyone looking to purchase a new/used vehicle. KUDO'S to ALL !!!! More

love my new car Had great experience with lisa and bobby my husband had talked to Lisa before and we went back together to talk with her she was great and they took t Had great experience with lisa and bobby my husband had talked to Lisa before and we went back together to talk with her she was great and they took there time with us to make sure we get what we wanted. More

This dealership sets the standards for Ford Dealers. My journey started with an inquire on line about a Ford Focus for my wife. With in a few minutes I had received both a reply on line and a phone call My journey started with an inquire on line about a Ford Focus for my wife. With in a few minutes I had received both a reply on line and a phone call from the dealership. We then setup an appointment to look at the car. We live an hour and half away from the dealership. When we arrived, were greeted by Doug Benson Sales Consultant and Bobby Wallace General Sales Manger. We were immediately impressed with the knowledgeable and friendly sales staff. Doug then pulled the car from the lot upfront for us to inspect. He then went over all the options on the car and he answered all the question that we had. He made sure that the car was the one we wanted. We then went back in side with Bobby and finalized the deal. We were then introduced to Pat Oberer Finance Manger. Pat went over all of the options and we made a choice. There was never a moment in the entire process that we felt like were pressured. Doug then went over all the controls on the car with my wife and synced her phone with the car. Doug called the next business day to see if everything was OK and to answer any questions that we had about the car. He once again said to call him and E-mail him if we had any questions or any issues with the car. This will be my first stop when I decide to purchase another vehicle, friendly knowledgeable staff at good price. It's hard to beat that. More

Exceptional Customer Service I had the best experience dealing with Crossroads Ford and salesman, James Woodard. James went out of his way to make sure that I got the vehicle I wa I had the best experience dealing with Crossroads Ford and salesman, James Woodard. James went out of his way to make sure that I got the vehicle I wanted and I couldn’t be happier with my Ford Explorer. He still checks in with me to make sure I am satisfied with my purchase. Even though the dealership is a couple hundred miles away from me I will still go back to them when I am ready to purchase another car. GREAT COMPANY AND EVEN GREATER EMPLOYEES! More

Rodrick Hunter and Davon Beale were extremely helpful in getting me exactly what I wanted in a new car purchase. Rodrick spoke to me on the phone and made me feel comfortable coming into the dealership wit getting me exactly what I wanted in a new car purchase. Rodrick spoke to me on the phone and made me feel comfortable coming into the dealership without feeling pressure to purchase. Davon allowed me to be completely honest with what I was looking for and respected all of my specific requests. He was able to get me exactly what I wanted. More

First class group of individuals. They made our shopping for a new car a pleasure vs an all day process like most dealers. Lisa really listened to our needs. for a new car a pleasure vs an all day process like most dealers. Lisa really listened to our needs. More