Crossroads Ford of Indian Trail

Outstanding customer service I needed a truck, couldn't decide where to go but really wanted ford f-150. My grandmother suggested crossroads ford of indian trail nc so I tried and I needed a truck, couldn't decide where to go but really wanted ford f-150. My grandmother suggested crossroads ford of indian trail nc so I tried and to my surprise I'm now driving a 2010 f-150 in amazing condition. I feel like the best car salesman around (Doug benson) set my wife and up for success. And in very little time! I was entirely pleased with the whole buying experience. I will be coming here for my wife's next car for sure!! Thanks a lot Doug!!! And crossroads ford!!! More

Repeat Customer, and never let down This is my 4th vehicle purchase from Glen and the Team at cross Roads. they are nice, patient and do not play games. Up front pricing and work with This is my 4th vehicle purchase from Glen and the Team at cross Roads. they are nice, patient and do not play games. Up front pricing and work with your budget! More

Buy your Ford here...ask for Jerald! Went in to get my previous Fusion serviced and decided I needed to look at a new car. While at first I did feel pressured to make a quick decision, th Went in to get my previous Fusion serviced and decided I needed to look at a new car. While at first I did feel pressured to make a quick decision, the team ultimately understood and was accommodating to my reasons during the negotiation process. It ended up being an all-day affair (who is ever thrilled about that), yet Jerald was pleasant, funny and easy to relate to. He got the car on the showroom floor I had picked out for me to test drive and showed me the new Sync features, helping me decide between the new Ford Fusion Platinum and loaded SE. He was knowledgeable about the vehicle, but more importantly took me through the technology which I had the most questions about. The thing I liked the most about working with Jerald is that he is a sincerely nice guy, joking with me throughout the process. I'd recommend him to a car shopper in the future. Overall, I think Jerald, Pat and team diligent, consistent and reliable. I have been going to this dealership for service (a big plug to Bayard and his techs for looking out for me) for several years as does my family and we continue to have great service and experiences. More

VERY HAPPY REPEAT BUYER I have purchased several vehicles from this dealership and have had nothing but wonderful experiences, especially with the finance department. They d I have purchased several vehicles from this dealership and have had nothing but wonderful experiences, especially with the finance department. They do a great job putting me in the vehicle I want at the payments I request. The sales staff are knowledgeable about the vehicles and their options. I have less than perfect credit, yet not only have the gotten me financed every time, they get me great low interest rates! I have also had great experience with their customer service regarding my warranty. They have definitely gone above and beyond in customer service. More

Highly Recommend We have purchased several vehicles from this dealer and have had good experiences every time. Most recently we purchased a Fiesta and it was no except We have purchased several vehicles from this dealer and have had good experiences every time. Most recently we purchased a Fiesta and it was no exception. They went out of their way to assist us in every way possible. Shortly after purchasing our new vehicle we had to have some work done on our Explorer. Again, the service was wonderful. Our sales assist has done everything he can to make sure we are satisfied with our new vehicle. We appreciate everything they have done and plan to purchase our next vehicle from this dealership. Great job! Thank you!! More

awesome I love my car an sales man he was great I will refer as many people as possible nice work on my car thanks guys I love my car an sales man he was great I will refer as many people as possible nice work on my car thanks guys More

Great experience I have a long commute to work & put alot of miles on my car every year - just hit 100K & figured time to get a new car. We had heard great things abou I have a long commute to work & put alot of miles on my car every year - just hit 100K & figured time to get a new car. We had heard great things about Crossroads Ford & decided to try there. Everyone was very friendly and we had my car picked out in no time. They worked hard to get me into the car I had chosen & I couldn't be happier. I will definately return to Crossroads. Doug, I hope you enjoy your cruise - so jealous! More

The first time we entered the lot at Crossroads Ford, we were approached by Glen Cassell. This gentleman made us feel very welcome as soon as he approached us. We explained our situation to him (we needed were approached by Glen Cassell. This gentleman made us feel very welcome as soon as he approached us. We explained our situation to him (we needed to upgrade to a larger vehicle without getting a much larger payment), and he took the time to explain various options to us. We agreed that we would meet with him again in the near future. A few days later, I received a text and an e-mail from him that thanked us for stopping by. That really meant a lot to me and impressed both my husband and me. We decided to meet again at the dealership to look at vehicles. Upon arriving, we discovered that Glen had been called out of town due to a family emergency, but in the midst of this emergency, he contacted the dealership and let them know that we were coming in. It really impressed me that he thought to do that. We were then matched up with Don Flint. Don spent several hours working with us and did everything in his power to ensure we got the best deal we could. What impressed me even MORE was the fact that Don put Glen's name on the paperwork, He definitely didn't have to do that, but it spoke a LOT about his character, in my opinion. We ended up trading vehicles and driving our new car home that very day. We certainly plan to do business with Crossroads in the future--we have already told friends and family about them! The best aspect of this dealership is that they put the LORD first, and that is the reason we will continue working with them. More

"AWESOME" experience!!! Been looking at "my" 2011 Ford Edge Limited on Crossroad Ford's web page for approximately 3 weeks before finally making the decision to contact deale Been looking at "my" 2011 Ford Edge Limited on Crossroad Ford's web page for approximately 3 weeks before finally making the decision to contact dealership to set up an appointment (on line). Within minutes, received a call from Devon Beale and made arrangements to meet and conduct a test drive. In less than 3 hrs, the deal was completed including the financing help of Michael Capron (whom did what was needed to get my payment within my budget .... with NO hassling...which was super great!!). The day of purchase was one NOAH would have been proud...POURING DOWN RAIN....so Mr. Beale made an appointment for me to come back 2 days after the sale to DETAIL the vehicle again and to take the time to instruct me on the use of all the "bells and whistles" that came on this vehicle. Again, in my 50 years of purchasing automobiles from various dealers, this experience BY FAR has been the BEST. Devon, Michael and everyone at the dealership made me (and my nephews who accompanied me) feel like family....(no pressure to DEAL)...a very relaxed, just plain calm atmosphere. I highly recommend these folks to anyone looking to purchase a new/used vehicle. KUDO'S to ALL !!!! More