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Crossroads Ford of Indian Trail
Indian Trail, NC
303 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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303 Reviews of Crossroads Ford of Indian Trail
August 07, 2014
Friendly, Friendly, Friendly Lisa Burch is great! We first met her about 5 months ago to discuss a potential deal. The deal was good, but we were not ready. When we returned recen Lisa Burch is great! We first met her about 5 months ago to discuss a potential deal. The deal was good, but we were not ready. When we returned recently, she remember us and pulled out the deal we discuss in the past. We looked at a new F150 with everything we wanted, and she worked hard to help us make the deal. Manny assisted in finalizing the deal...which was AWESOME. More
by dhocott
Employees Worked With
Manny, Lisa Burch
August 05, 2014
Wife's first purchase While I myself have purchased well over 75 vehicles in my lifetime, this is the first time my wife did all the selection on model, color, accessories, While I myself have purchased well over 75 vehicles in my lifetime, this is the first time my wife did all the selection on model, color, accessories, etc. Since it was a replacement for her car, she became very enthusiastic in the buying process. After making her selection of a 2014 Fusion parked in the showroom, her enthusiasm turned to disappointment when she found out she could not take that particular vehicle home. However, Chris Powe and Jabbar Washington quickly got on line and found the identical car at one of their sister dealerships, and made arrangements to have it there the next morning. Considering it was around 9pm when they found one, this was way beyond what we expected. Pat Oberer also stayed late to do all the paperwork, so that the next day all we had to do was stroll in and pick up our new car. I challenge you to find that type of service anywhere else. More
by joehicks
Employees Worked With
Jabbar Washington, Chris Powe
July 29, 2014
Traded one Ford for Another Ford We bought a 2014 Fusion at the first of the year and while my wife loved the car she wanted a little more room and wanted to sit up higher as she has We bought a 2014 Fusion at the first of the year and while my wife loved the car she wanted a little more room and wanted to sit up higher as she has driven SUV's exclusively for the past 20 years. We went in to see Lisa and she put us in a 2014 Escape and my wife loves it! Lisa made this transaction very enjoyable and I feel like they gave me a good deal on taking the Fusion in as a trade. Couldn't be happier with the experience. More
by mike lunsford
Employees Worked With
Lisa Burch
July 16, 2014
Excellent Experience!!! We bought a 2014 Explorer that our salesman Doug Benson had brought in from another location. Very professional!! Had vehicle there the next day. W We bought a 2014 Explorer that our salesman Doug Benson had brought in from another location. Very professional!! Had vehicle there the next day. We came in and had the total experience handled in around 2 hours, which is unheard of when purchasing a new car. Will definitely be coming back to Crossroads Ford. Keep up the good work Doug. More
by sunderwood3
Employees Worked With
Doug Benson
July 09, 2014
Great Service Experience I contacted Crossroads Ford of Indian Trail after receiving a letter stating my Crown Victoria had a recall. I was put in contact with Michael Zimmerm I contacted Crossroads Ford of Indian Trail after receiving a letter stating my Crown Victoria had a recall. I was put in contact with Michael Zimmerman of your service department. Right off the bat Michael was very friendly and helpful, he ordered the part needed and told me he would stay in contact with me with any updates. I've been to many dealerships and they all say the same thing, but Michael stayed true to his word unlike the other service departments I've experienced. Michael even called me and apologized about the delay on the part that was ordered since it was on back order (I have never had someone do this for me previously). After about 1 1/2 weeks or so he called and informed me that my part has arrived and is ready to be replaced, but due to my unorthodox work schedule I was unable to make it to your service department until weeks later. I never felt rushed, pressured, or like a burden due to the amount of times I called. I was finally able to arrive at your service department on July 8th. I dropped my car off with Michael and asked him to have the car ready for pickup by 10:00am on July 9th otherwise I would be unable to make it to work that day. In a few short minutes they set me up with a ride home, unfortunately I can't remember the name of the gentlemen that drove me home but he made the car ride home very enjoyable, not quiet and uncomfortable like most I've experienced. I received a phone call from Michael the following morning and once again he delivered as promised and had my car ready to go by 10:00am as asked. I can't thank Michael (and every tech I did not have the pleasure of meeting that was involved in repairing my vehicle in a timely manner) enough for the professionalism, hospitality, and gratitude I experienced while working with your service department. Because of Michael, the gentlemen who was gracious enough to give me a ride home, and your outstanding service technicians behind the scenes making it all come together I undoubtedly will be returning to your service department for future repairs and services. Thank you again! -Josh More
by p71
Employees Worked With
Michael Zimmerman
July 09, 2014
Bought 2 cars Bought a 2012 ford explorer and a 2012 ford fiesta. Both experiances were very pleasant and the did everything they said they would. Bought a 2012 ford explorer and a 2012 ford fiesta. Both experiances were very pleasant and the did everything they said they would. More
by terrylhelms
Employees Worked With
Doug Benson
July 07, 2014
Car I wanted at a good price Chris Powe was very patient with me going back and forth with my husband over the phone. Because of him I drove away that day with the perfect car! Chris Powe was very patient with me going back and forth with my husband over the phone. Because of him I drove away that day with the perfect car! More
by omystarz
Employees Worked With
Chris Powe
June 30, 2014
wonderful experience My husband and I had a wonderful experience . Thanks so much to Lisa Burch for all of her patience and hard work. We were able to trade in two used ve My husband and I had a wonderful experience . Thanks so much to Lisa Burch for all of her patience and hard work. We were able to trade in two used vehicles and drive away in two new vehicles in the same day. I will recommend Lisa and Crossroads Ford to anyone looking for a new or used vehicle. More
by ccollins923
Employees Worked With
Lisa Burch
June 28, 2014
Great Service and Staff I walked in on a Saturday and was able to ride off with a new car on the same day. I was treated well, and the staff was great. I could have negotiat I walked in on a Saturday and was able to ride off with a new car on the same day. I was treated well, and the staff was great. I could have negotiated price a little better, but walked out happy enough none the less. More
by gelawson
Employees Worked With
Chris Powe, Cornell McGee
June 23, 2014
PICKEN'S REVIEW As a veteran, honor is the code of life. My experience at Crossroads exemplifies their commitment to honor. After several attempts to secure a vehicle As a veteran, honor is the code of life. My experience at Crossroads exemplifies their commitment to honor. After several attempts to secure a vehicle through dealer trade, Rod Hunter and his GM, reinforced their commitment and honor in customer service/satisfaction, by offering a model above the model we seeked. Rod and his GM offered the vehicle at our agreed upon price for the lower model vehicle. After consulting the USAA car buying guide, Crossroads Ford absorbed a huge lost by selling the vehicle well below USAA best price tax and license included. Rod Hunter and the GM at Crossroads Ford went over and beyond customer service to honor their commitment. More
by lpickens36
Employees Worked With
AstraZeneca, Rodrick Hunter
