Crossroads Ford Lincoln Southern Pines

Good Experience Ms. Ann Bell should be commended for her service. She was in constant contact informing me of the progress/status of what was going on with the repair Ms. Ann Bell should be commended for her service. She was in constant contact informing me of the progress/status of what was going on with the repair of my Ford Fusion. More

Great personal service The staff at the service department and my sales person both attended to my problem with my truck. I was more than pleased with the way my issues were The staff at the service department and my sales person both attended to my problem with my truck. I was more than pleased with the way my issues were handled. Ms. Cameron and Ms. Bell should both be commended for their service. Thanks again Roger Williams More

quick and courteous My 2014 Escape required a recall latch replacement on all four doors. Decided to do "The Works" regular maintenance service at the same time. Was i My 2014 Escape required a recall latch replacement on all four doors. Decided to do "The Works" regular maintenance service at the same time. Was in and out in about two hours. No demands for unnecessary services, which I appreciated. In the past I have avoided dealer service departments because of excessive cost and uneven levels of competence .. Crossroads Ford of Southern Pines is now the sole exception . More

Best car buying experience I have ever had in over 40 years From beginning to end the experience was excellent. Arrived with my wife to just begin the shopping experience and left with a new Lincoln MKX, a car From beginning to end the experience was excellent. Arrived with my wife to just begin the shopping experience and left with a new Lincoln MKX, a car that was not on our radar. Sales Rep Ryan Morrison was extremely patient and helpful with my wife , who is a tough sell. No hard sales pitch, answered all questions, complete demonstrations and no pressure. I had purchased a F-150 from them 2 years ago, and the main reason I came back was the sales experience, AND the excellent Service Department. Best group of people you could want to "give it to you straight" and take care of you. I completely trust them with my vehicle service needs More

Great service department, very professional. from the time I spoke to the service advisor and dropped off my key fob everyone was super friendly, we walked over to the sales side just to look aro from the time I spoke to the service advisor and dropped off my key fob everyone was super friendly, we walked over to the sales side just to look around and we were treated with respect and kindness we were even offered pizza they brought in for the sales staff. Great place all around More

Good experience Buying a car is never at the top of my list of how I'd like to spend an afternoon. That being said, Debbie LaBombard made the experience pleasant and Buying a car is never at the top of my list of how I'd like to spend an afternoon. That being said, Debbie LaBombard made the experience pleasant and pain free. She was helpful, knowledgeable and efficient and I never felt pressured throughout the process. I had been in a few months earlier, and she followed up with finding what I was looking for, but when I decided to hold off for awhile she respected my request to not be contacted until I returned and was ready to purchase. When the time came, I asked for her when I walked into the dealership, and she was professional and helpful. A short time later I walked out with my new car, feeling very good about the price I paid and the entire purchase process. More

In and out with no trouble. I drove in and had a body in front of me within seconds. Drank a coffee and looked to put it back in the truck; however it was on the rack already. "I I drove in and had a body in front of me within seconds. Drank a coffee and looked to put it back in the truck; however it was on the rack already. "In and Out" no hassle. More

GREAT SERVICE DEPT. PEOPLE AT CROSSROADS- SOUTHERN PINES - FORD ARE VERY EFFICIENT & HELPFUL. WHEN MY CAR NEEDED A REPLACEMENT PART, THE PART WAS ORDERED, ARRIVED ON TIM PEOPLE AT CROSSROADS- SOUTHERN PINES - FORD ARE VERY EFFICIENT & HELPFUL. WHEN MY CAR NEEDED A REPLACEMENT PART, THE PART WAS ORDERED, ARRIVED ON TIME, & PROMPTLY INSTALLED ON MY FORD FOCUS. GREAT FRIENDLY SERVICE !!! More

very professional Easy to work with. would definitely recommend the service department. overall great service performed in a timely fashion. very friendly and knowledge Easy to work with. would definitely recommend the service department. overall great service performed in a timely fashion. very friendly and knowledgeable staff. look forward to doing business with them in the future. More

Very pleasant staff The CrossRoads Southern Pines staff was pleasant, cheerful and helpful even though the car was not purchased there. I will certainly be back for my The CrossRoads Southern Pines staff was pleasant, cheerful and helpful even though the car was not purchased there. I will certainly be back for my next scheduled service. More