Crossroads Ford Lincoln Southern Pines

Changing brands We have purchased three vehicles from Crossroads Ford since 2013. We recently went back to trade another vehicle. Like most folks today time is hard We have purchased three vehicles from Crossroads Ford since 2013. We recently went back to trade another vehicle. Like most folks today time is hard find to sit around a dealership and wait for hours while a deal is worked. W were told we would receive a phone when some sort of partial deal was arranged. Two weeks later the dealership called ONLY because we were researching other options and had to enter our info. on line. Needless to say I told the sales person we were no longer interested in dealing with any Crossroads dealership since they blew us off earlier last month! Things appear to have gone down hill with customer service since the Bill Smith days. More

Didn't think good old fashion car buying existed anymore! Car buying the way it use to be! I love Crossroads Ford for their no hassle, simplicity of car buying. They do all they can to get you the car you wan Car buying the way it use to be! I love Crossroads Ford for their no hassle, simplicity of car buying. They do all they can to get you the car you want at a price you can afford. They genuinely care, it's not just car buyings its a conversation. I will be buying another car in 6 months and the one thing I know for sure, is I will be buying it from, Crossroads. More

General Manager Attitude Mr. Parrish doesn't show much concern or interest in how he relates with customers. Seven cars from Bill Smith and three from Crossword Ford. It is t Mr. Parrish doesn't show much concern or interest in how he relates with customers. Seven cars from Bill Smith and three from Crossword Ford. It is too bad that Mr. Parrish isn't as friendly and willing to please as all of the other personnel of the agency.. In this last purchase he had many opportunities to express his appreciation for my business. I've given everything else favorable ratings in order not to penalize all other personnel for the action of the manager. More

Debbie is simply great Last month I bought my 2016 Lincoln MKX from this dealer, it was a pleasure dealing with my sales lady Debbie Labombard from the time she brought the Last month I bought my 2016 Lincoln MKX from this dealer, it was a pleasure dealing with my sales lady Debbie Labombard from the time she brought the car over for a test drive to following up after I purchased the car. More

Satisfaction. Our interaction with John Boullard, Mack Parrish, Chris Morrison and Galo Biondo was very pleasant and unassuming. John Boullard, the sales associate Our interaction with John Boullard, Mack Parrish, Chris Morrison and Galo Biondo was very pleasant and unassuming. John Boullard, the sales associate, was our main contact and was genuinely interested in our satisfaction with our new vehicle. He is very professional, knows his stuff and went over all the systems and gadgets thoroughly. We felt very comfortable with our experience at Crossroads and would recommend any of our friends to visit when in need of a new or used vehicle. More

10000 mile service ANN TOOK CARE OF ME PROMPTLY. SERVICE DONE IN LESS THAN FORTY MINUTES. ANN RETRIEVED MY CAR FROM CAR WASH. GREAT SERVICE. WILL ALWAYS USE CROSSROA ANN TOOK CARE OF ME PROMPTLY. SERVICE DONE IN LESS THAN FORTY MINUTES. ANN RETRIEVED MY CAR FROM CAR WASH. GREAT SERVICE. WILL ALWAYS USE CROSSROAD FORDS SERVICE DEPT. TJALWORTH More

They care about you Crossroads are sincere and care about you. No matter how busy, they will take the time to listen and keep you up to date on your repairs. Crossroads are sincere and care about you. No matter how busy, they will take the time to listen and keep you up to date on your repairs. More

Poor Customer Service First time here. Stood at counter and never acknowledged. No eye contact. Lack of concern. I had to ask ask my car since no update was provided. Wh First time here. Stood at counter and never acknowledged. No eye contact. Lack of concern. I had to ask ask my car since no update was provided. When car was done just left outside without any notification. Had to ask for keys. Original service person disappeared. No paperwork ever given to me More

repair problem with Ford truck Scott was very helpful. Only "drawback" was having to make two(2) trips, due to not having part in stock. This, of course, was not Scott's fault. Scott was very helpful. Only "drawback" was having to make two(2) trips, due to not having part in stock. This, of course, was not Scott's fault. More

MKX OIL CHANGE VISITING HERE FROM MI AND NEEDED OIL CHANGE. PART OF LINCONL PACKAGE IS FREE OIL CHANGE, ROTATE TIRES, CHECK FLUIDS 7 CAR WASH. I WAS IMPRESSED WITH S VISITING HERE FROM MI AND NEEDED OIL CHANGE. PART OF LINCONL PACKAGE IS FREE OIL CHANGE, ROTATE TIRES, CHECK FLUIDS 7 CAR WASH. I WAS IMPRESSED WITH SERVICE CENTER, THEY NOT ONLY DID ALL REQUIRED, THE INSIDE OF THE VEHICLE WAS VACUUMED. I NEVER HAD MY LINCOLN VACUMMED BY DEALERSHIPS IN MI. GREAT JOB!!!! THANK YOU. More