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Criswell Honda

Germantown, MD

4.8
2,988 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction. We look forward to giving you the best automotive experience you've ever had!
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19525 Amaranth Drive

Germantown, MD

20874

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Showing 2,988 reviews

December 11, 2024

Buying a car from Arbi was an exceptional experience from start to finish. His professionalism and knowledge made the entire process smooth and stress-free. He took the time to understand exactly what I was More

by Angela Procopio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arbi Ghazarian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2024 -

Criswell Honda responded

Thanks so much for sharing this shoutout! We strive to provide and all-around outstanding purchasing process from start to finish, and it's great to see this was your experience. We value the opportunity to work with you and encourage you to reach out if we can be of further assistance.

December 11, 2024

Buying a car from Arbi was an exceptional experience from start to finish. His professionalism and knowledge made the entire process smooth and stress-free. He took the time to understand exactly what I was More

by Angela Procopio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arbi Ghazarian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2024 -

Criswell Honda responded

Thank you for sharing this positive feedback! We value your business and hope to be of service to you in the future.

December 08, 2024

We felt neglected, communication since the beginning was not clear, pictures of a different car, mileage pic of a different car. Finally, the Sales Manager, who was super efficient, made it work, but our pa More

by omaita
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Arbi Ghazarian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Pena
Dec 10, 2024 -

Criswell Honda responded

Thank you for choosing Criswell. We strive to provide an excellent purchasing process and are sorry to see this was not your experience. We truly hope you'll give us another chance to work with you in the future to provide the same great customer service you've come to expect from us.

December 05, 2024

Natasha was our sales associate. She was respectful, patient, and such a joy to work with. While we did not purchase a car (we couldn’t agree on a price) Natasha was wonderful throug More

by cathers2485
Recommend Dealer
Yes
Employees Worked With
Natasha Parsard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Criswell Honda responded

Thank you for taking the time to share this feedback. We're happy to see you were impressed with the high quality customer service you received and welcome you to reach out if we can be of service to you in the future.

December 03, 2024

John was very helpful. He was attentive and responsive. The whole team at Criswell Honda made my first car-buying experience smooth. More

by augustin
Recommend Dealer
Yes
Employees Worked With
Chris Dixon, Edwin, John Kolf
Dec 03, 2024 -

Criswell Honda responded

Congratulations on your purchase! It's wonderful to know you enjoyed a simple and seamless purchasing process from start to finish. We value your business and hope to be of service to you in the future.

November 21, 2024

Incredible experience! The team was extremely friendly, professional and caring. I purchased my 2014 Odyssey and 2025 Pilot from Criswell and recommended my parents who p More

by Raymond W Lee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Criswell Honda responded

It's exciting to hear you can count on our team to provide a stellar car buying event from start to finish! We value your continued business and truly appreciate your recommendations.

November 09, 2024

Dominique was super helpful and determined to get me a really good deal. I went there already knowing that I wanted the 2024 Honda Accord EX so the next steps were weighing my options. He was able to get More

by Janell Brown
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Criswell Honda responded

Our team is always happy to help! It's wonderful to know you were pleased with your recent car buying event at Criswell. Thanks for taking the time to let us know how we are doing and sharing your recommendations.

November 08, 2024

Simple, great experience. Immediately gave us a market price quote, found the specific color we wanted nearby, and had it on the lot next day. This is the first car buying e More

by ryanh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Criswell Honda responded

It's our goal to offer an exceptional car buying experience, and Dominique is well known for going the extra mile to deliver a noteworthy event. Thanks again for choosing Criswell. We value the opportunity to work with you and hope to be of service to you in the future.

November 06, 2024

Arbi is a wonderful, and respectful man! I would trust him to take care of selling my mother a car without thinking twice! More

by jacob
Recommend Dealer
Yes
Employees Worked With
Arbi Ghazarian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Criswell Honda responded

Thank you for choosing Criswell! We are happy to see you found our staff to be so helpful and hope you'll keep us in mind for any future automotive needs.

October 12, 2024

Hi, I recently purchased a new Honda CR-V Hybrid, and I wanted to take a moment to express my gratitude for the assistance I received from Tony. He was incredibly helpful throughout the process, and I foun More

by Dharmendra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Criswell Honda responded

Thank you so much for sharing this positive review! We are happy to see you were pleased with your overall car buying experience and hope you'll keep us in mind for any future automotive needs.