Criswell Honda

Letter of Appreciation I would like to express my sincere appreciation to Mr. Tasawar Tamoor for his outstanding assistance and support in helping my wife and me purchase our 2026 Nissan Pathfinder S sincere appreciation to Mr. Tasawar Tamoor for his outstanding assistance and support in helping my wife and me purchase our 2026 Nissan Pathfinder SV. Throughout the entire process, Mr. Tasawar demonstrated exceptional professionalism, patience, courtesy, and a genuine commitment to understanding and meeting our needs. His assistance included: • Introducing us to two SUVs that matched our preferences: the Honda Pilot RTL and the Nissan Pathfinder SV. • Taking the time to explain the advanced features and capabilities of both vehicles, ensuring that my wife and I were well informed. • Accompanying us on the test drives and helping us explore the vehicles' performance and features. He also patiently explained the functions of the dashboard buttons, controls, and various adjustments. • Providing valuable information and guidance that helped us make an informed purchasing decision. Ultimately, we chose the Nissan Pathfinder SV, particularly because of Nissan's attractive 0% APR financing offer. • Arranging overnight delivery of the exact Pathfinder SV model and color we wanted from Pennsylvania. • Assisting us with completing all the necessary paperwork and documentation. • Personally arranging delivery of the SUV to our home. What made our experience particularly pleasant was Mr. Tasawar's consistently courteous manner, responsiveness, and willingness to go the extra mile to accommodate our requests. Before making our final purchasing decision, we had visited several other dealerships. Having compared our experiences, we truly appreciated Mr. Tasawar's thoughtful approach, attention to detail, and sincere interest in understanding our specific preferences and requirements. He never made us feel rushed or pressured, and his patience and dedication made the entire purchasing experience smooth, comfortable, and enjoyable. More

I received great customer service from Nelson E. when l purchased my Honda. He was very professional and diligent in looking for the color l wanted and when it couldn’t be found, he helped me find o when l purchased my Honda. He was very professional and diligent in looking for the color l wanted and when it couldn’t be found, he helped me find other color options he thought l might like. After my purchase, he helped me set up the features so l could get the best out of my new ride! I would recommend this salesperson and dealership for your car purchase needs. More

⚠️ WARNING: Don’t Visit Criswell Honda Without a Written Price Agreement! A salesperson may agree to your price over the phone and repeatedly invite you to the dealership, but don’t make the trip until y Price Agreement! A salesperson may agree to your price over the phone and repeatedly invite you to the dealership, but don’t make the trip until you receive a written offer confirming the price and vehicle availability. Here’s what happened to me. I contacted Criswell Honda in Germantown, Maryland, and spoke with a salesperson named Camile about purchasing a 2027 Honda Civic Sedan. My friend and I clearly told him our final offer was $32,500. During our approximately 10-minute phone conversation, Camile repeatedly encouraged us to come to the dealership, assuring us that he accepted our offer and would finalize the deal. We made it very clear that we didn’t want to waste our time. We even told him that if he couldn’t accept our price, he should simply say so over the phone. Instead, he kept assuring us that he agreed and insisted that we come in. Trusting his word, we drove 25 miles from my home to the dealership. When we arrived, Camile asked us to wait. Before telling us anything about the vehicle’s availability, he asked how much I was planning to put down on the 2027 Civic. I told him $4,000. He then went away, returned, and informed us that the 2027 Honda Civic wasn’t even available on the lot! We were disappointed and decided not to proceed with the alternative offer. However, on our way home, my friend and I reconsidered and thought about purchasing the 2026 model instead. I contacted Camile again and asked him for the price of the 2026 Civic. After waiting for his response, he sent me a message stating: ”$32,500 + $4,000” The $4,000 was the exact amount I had previously told him I would put down on the 2027 model. This raised serious concerns for me about how the pricing was being presented. What frustrated me most wasn’t simply the price. It was the entire experience. We repeatedly gave Camile the opportunity to reject our $32,500 offer over the phone. Instead, he assured us that he accepted it and encouraged us to drive 25 miles to finalize the deal. Only after we arrived and discussed my down payment did he inform us that the vehicle wasn’t available. My advice to anyone considering Criswell Honda: Get everything in writing before visiting. Ask for a written, itemized out-the-door price and confirmation that the exact vehicle is available. Based on my experience with Camile, I found the process misleading, frustrating, and a waste of my time. I would not recommend this dealership based on my experience. More

Our salesman Esam and the entire team were helpful patient and friendly, making the entire experience pleasant and easy. patient and friendly, making the entire experience pleasant and easy. More

Got attended by the Legendary Mr Sean and his assistant Uche, attended to me very well. And the finance department Mr Ivary did his magic. Good Apr even after a previous Repossession. Good work Team Crisw Uche, attended to me very well. And the finance department Mr Ivary did his magic. Good Apr even after a previous Repossession. Good work Team Criswell! More

I was most pleased with Natasha’s assistance in purchasing a new car. I bypassed a few other dealers and I was glad I found Criswell. She was attentive to details and considerate of my situation. A purchasing a new car. I bypassed a few other dealers and I was glad I found Criswell. She was attentive to details and considerate of my situation. Although I couldn’t get my first choice of model and color, she helped make a deal for another model. And it worked out very well. I found her most kind, caring, compassionate and competent. She is a rare jewel in an auto shop. I will not hesitate to return to Criswell. I give her 5 starts and then some more. I think she should be employee of the year. Thank you Natasha for your kind and able assistance. More

Natasha was friendly, professional, knowledgeable, and very patient throughout the entire process. She took the time to understand what we were looking for, answered all of our questions, and made the buy very patient throughout the entire process. She took the time to understand what we were looking for, answered all of our questions, and made the buying process smooth and stress-free. I truly appreciate her excellent customer service and would definitely recommend her to anyone looking to purchase a vehicle. Thank you for making our car-buying experience such a positive one! More

I received a great quote from this dealer, but quickly realized that the emails were likely AI generated to sound appealing and get me in the door. When I asked additional questions and details about the realized that the emails were likely AI generated to sound appealing and get me in the door. When I asked additional questions and details about the quote, my messages were ignored or I was given round about answers. They refused to provide me with a written confirmation or quote. And when I finally called on, the person I had been emailing with never responded or reached. I was assigned a young man who although he was friendly, sis not respect my needs or requests. I specifically told him that I needed to handle the purchase of the vehicle largely via text or email and he continue to call me instead knowing I have three young children including a newborn. It was a waste of my time. More

Very professional, kind, and friendly. Straightforward, honest, best cat buying experience I have had in a long time. Will definitely buy from her again. Thanks again Natasha!! Straightforward, honest, best cat buying experience I have had in a long time. Will definitely buy from her again. Thanks again Natasha!! More

Criswell is a large, very impressive, full-service Honda Dealership located in Germantown, MD. Why did I drive all the way up there (I live in Gainesville, VA) to buy a car, one may ask? Answer: Salespers Dealership located in Germantown, MD. Why did I drive all the way up there (I live in Gainesville, VA) to buy a car, one may ask? Answer: Salesperson Natasha Parsard. She and her Manager (sorry Sir, I forgot your name), the Finance Guy, Iver, and the rest of the Crew made a big purchase (for us) possible. We had purchased a car from Natasha some years ago and my Wife suggested that we call her to see if she could help us purchase a new 2026 Honda Pilot Elite w/ factory-installed towing capabilities. She could and she did! Thank you, Natasha. Nothing would have gone forward, however, without her Manager's approval. At first, the deal looked hopeless (their price/ my budget), but he and I worked hard together to make it happen. Thank you, Sir. I highly recommend that you give Natasha and Criswell a call when you get ready to purchase a new (or used) Honda. More