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Crater Lake Ford

Medford, OR

2.5
213 Reviews

2611 Biddle Rd.

Medford, OR

97504

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213 Reviews of Crater Lake Ford

August 17, 2021

I am very disappointed I have called and left messages with no reply I was told I would get a quote for a repair since June 1st.I might just have to travel to grants pass to get my car fixed. More

by Ja.pars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John oppy
Aug 18, 2021 -

Crater Lake Ford responded

We're discouraged to read this, as providing quality communication is vital. Please contact Service Manager Jim Hassler at jameshassler@craterford.com when you have an opportunity and he'd be glad to provide you with a quote for your repair. We look forward to speaking with you. Regards, Phil Brooker General Manager pbrooker@lithia.com

August 06, 2021

Needed a vehicle to replace my daily driver. Tom Ianieri helped me, no sales pressure, got vehicle in my price bracket. Very satisfied. Would return here for anothrr vehicle More

by ATBMODF10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Ianieri
Aug 09, 2021 -

Crater Lake Ford responded

It's great to know that Tony made sure you had a positive visit with us! Thank you so much for taking the time to let us know about your visit and we hope to see you again. Regards, Phil Brooker General Manager pbrooker@lithia.com

August 03, 2021

Phil in service department was great! Very nice and helpful, went over the paperwork, even washed my window with film on it...Thanks Phil The guys in the Parts were very helpful too. More

by Ranger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil...Service Dept...And the guys in the parts
Aug 03, 2021 -

Crater Lake Ford responded

You deserve nothing but the best, and we're grateful to know Phil provided you with nothing less than that! Hope to see you again! Regards, Phil Brooker General Manager pbrooker@lithia.com

August 01, 2021

Our second excellent experience buying a used vehicle from Crater Lake Ford. It will always be the place we start, and appears to be the place we finish as well. More

by Claire
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nic Bell, Chris
Aug 02, 2021 -

Crater Lake Ford responded

Hi Claire, providing 5-star service is our top priority, which is why we're happy to see you received just that both times! We appreciate your loyalty and look forward to working with you again! Regards, Phil Brooker General Manager pbrooker@lithia.com

July 21, 2021

Working with Myles Marcus was very efficient and enjoyable. It made the purchase of my car a very straightforward and great experience. My husband and I were thankful for the great service! More

by Emily
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Myles Marcus
Jul 21, 2021 -

Crater Lake Ford responded

Emily, We'd like to congratulate you on your new vehicle and welcome you to the family. We're happy that Myles did a great job helping you and your husband get into the vehicle you deserved. Thanks so much for sharing this and enjoy your new ride. Regards, Phil Brooker General Manager pbrooker@lithia.com

July 10, 2021

John who works in the service department gets it all done. Very nice person to have help you. Have a wonderful summer Thank you Lona More

by brickmans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NON
Jul 12, 2021 -

Crater Lake Ford responded

The satisfaction of our customers is of the utmost importance to us and we're pleased to hear that is what you received from John! We can't wait to see you again! Regards, Phil Brooker General Manager pbrooker@lithia.com

July 09, 2021

These people know what they are doing as Sales Professionals, and it's a good thing.. I was very dependent on them knowing everything that needed done no mater the difficulty or problem. I'm proud More

by Alan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Tiedemann
Jul 09, 2021 -

Alan responded

Thanks

Jul 12, 2021 -

Crater Lake Ford responded

Hi Alan, it's wonderful to hear that you were impressed with everything from our staff to the car selection and service. Congeats on your new truck! Regards, Phil Brooker General Manager pbrooker@lithia.com

June 25, 2021

Trevor was courteous and prompt in greeting me. The service department took the time to explain the tasks that were performed on my car. Thank you. More

by Sam97114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor
Jun 25, 2021 -

Crater Lake Ford responded

We're happy you had a 5-star service experience and we hope your vehicle's running just like new. Can't wait to see you here at your next service visit. Regards, Phil Brooker General Manager pbrooker@lithia.com

June 24, 2021

Very helpful in showing what was available and features on the new vehicle. More

by pstancel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen Still
Jun 25, 2021 -

Crater Lake Ford responded

We're happy to see our team was helpful in showing you all the great features your vehicle offers. Congrats on your new ride! Regards, Phil Brooker General Manager pbrooker@lithia.com

May 28, 2021

David Mehan sold me a beautiful 2015 Toyota Camry Se when I needed a car as soon as possible. He had me in this car within 24hours & worked with me & the price. Great salesman with much knowledge & compassio More

by meyerscrazy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Mehan
Jun 01, 2021 -

Crater Lake Ford responded

We strive to provide our customers with an experience they can't receive anywhere else and we're so proud that David provided just that to you. Congrats on your new Camry! Regards, Phil Brooker General Manager pbrooker@lithia.com

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