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Crater Lake Ford

Medford, OR

2.5
213 Reviews
Call Dealership (541) 773-3673

2611 Biddle Rd.

Medford, OR

97504

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213 Reviews of Crater Lake Ford

October 26, 2021

Very nice service writer, quick service, and stayed in Very nice service writer, quick service, and stayed in touch with me during the repair. More

by tlowe541
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Serivice writer Chris
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Oct 27, 2021 -

Crater Lake Ford responded

We are ecstatic to know that you had a quick service experience! Thanks for stopping by and we hope to see you again! Regards, Phil Brooker General Manager pbrooker@lithia.com

October 25, 2021

Great customer service. We live on the coast in Northern California and they delivered are vehicle to us. More

by kpmccabe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Oct 25, 2021 -

Crater Lake Ford responded

It's so nice to hear that you had a wonderful experience with us! Please never hesitate to contact us if you ever need anything else! Regards, Phil Brooker General Manager pbrooker@lithia.com

October 23, 2021

Jim is awesome service manager. Great customer service! Got car in and out for service pronto and always makes me as customer feel special More

by Bnlwilcox
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hassler, Russell Turner, Kenda Lindsey
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Oct 25, 2021 -

Crater Lake Ford responded

Jim is a superstar and it's no surprise that he took such great care of you! Thank you for stopping by and we hope to see you again! Regards, Jim Hassler Service Manager jameshassler@craterford.com

October 19, 2021

Your dealership and salesman, Jake Stovall, did a great job with our purchase. We appreciated the service we received. More

by Jim Berry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Stovall - 5 stars, Jeremy Taylor, Al Gunn
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Oct 20, 2021 -

Crater Lake Ford responded

Hi Jim We are so proud of Jake and his efforts to get you into your perfect car! Thanks for choosing us and we hope to see you again! Regards, Phil Brooker General Manager pbrooker@lithia.com

October 07, 2021

Wonderful experience! The team was so helpful, answered all questions easily, and the process was so efficient. Couldn't be happier! More

by ginamorse2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Tiedemann, John Sparks, Phil Brooker
Report | Print
Oct 08, 2021 -

Crater Lake Ford responded

We are ecstatic to hear that you had an amazing visit with us! Thank you for stopping by and we hope to see you again! Regards, Phil Brooker General Manager pbrooker@lithia.com

October 05, 2021

Service rep = 5 stars Mgmt of service Dept and how they Service rep = 5 stars Mgmt of service Dept and how they run it = 0 stars More

by adhersey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service rep
Report | Print
Oct 06, 2021 -

Crater Lake Ford responded

While pleased to see you receive quality service from your service rep, we're disappointed you're not completely satisfied with your service experience. Should you like to discuss any issues that you have faced here, please contact me. I'm here to help. Regards, Jim Hassler Service Manager jameshassler@craterford.com

September 25, 2021

Bryce found the exact car I was looking for and thought of me first. Thanks! More

by Noah J
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce, and the parts guys!
Report | Print
Sep 27, 2021 -

Crater Lake Ford responded

Noah, We're so happy Bryce found the exact car you wanted and you drove home happy. Welcome to the family and congrats on your new ride! Regards, Phil Brooker General Manager pbrooker@lithia.com

September 24, 2021

My appointment was right on time and didn't take very long at all. The service guy, Chris, made sure I knew everything that had been done. More

by monarae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris in service
Report | Print
Sep 27, 2021 -

Crater Lake Ford responded

We're very happy you had a prompt and quality service experience and you drove home happy. Thanks for stopping by and we look forward to seeing you here at your next visit. Regards, Phil Brooker General Manager pbrooker@lithia.com

September 15, 2021

Nick and Chris were great to work withon my Jeep purchase. I would highly recommend them to anyone seeking a used or new vehicle. More

by Dustoff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick, Chris
Report | Print
Sep 15, 2021 -

Crater Lake Ford responded

We enjoy hearing that our team is working hard and our guests are leaving with a smile on their face. Congrats on your new Jeep! Regards, Phil Brooker General Manager pbrooker@lithia.com

September 04, 2021

Phil and the service team at Mazda are top notch. I’m confident in the services that they recommend and was pleased with the entire experience. More

by Angel Bell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil
Report | Print
Sep 07, 2021 -

Crater Lake Ford responded

Hi Angel, we are thrilled to hear that Phil made sure you had a positive visit! We appreciate your business and we can't wait to see you again soon! Regards, Phil Brooker General Manager pbrooker@lithia.com

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