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Crater Lake Ford

Medford, OR

3.8
233 Reviews

2611 Biddle Rd.

Medford, OR

97504

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233 Reviews of Crater Lake Ford

June 05, 2025

John Oppy was great to work with. He was very informative and communicated well on the expectations while my vehicle was being serviced. More

by JRS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Oppy
June 02, 2025

Excellent premium service on our electrical warranty work as our Mustang Mach E was not communicating with the Ford APP. What a well-oiled machine this Service Department is We actually live closer to anothe More

by PaulR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Jun 02, 2025 -

Crater Lake Ford responded

Paul, we're glad that our team at Crater Lake Ford could provide you with the premium service and efficiency you were looking for. It's great to know we made your trip worthwhile and resolved the issue promptly. Thank you for choosing us!

May 30, 2025

I bought the life time oil changes, and so far the service Department has been great. Megan in the service department is a great person to deal with, very efficient, kind, polite and does her job we More

by dshuck1355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Jun 02, 2025 -

Crater Lake Ford responded

Thank you for sharing your positive experience with the service department at Crater Lake Ford! We're delighted to hear that Megan and the team have been efficient, kind, and prompt. Enjoy those lifetime oil changes! We can't wait to serve you again soon!

May 28, 2025

It was awsome that they came to my place of business to service my Bronco. More

by christine.cassel59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Fowler
May 28, 2025 -

Crater Lake Ford responded

Christine, it is amazing to hear that our team could deliver a convenient service to you, and we look forward to assisting you again down the road! Thank you for choosing Crater Lake Ford, and don't hesitate to reach out next time we can be of assistance.

May 27, 2025

My experiences with John Oppy and the rest of the crew in the service department have been excellent. Very knowledgeable and friendly. More

by DB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Oppy, McKayla, and the rest
May 28, 2025 -

Crater Lake Ford responded

We're happy to hear that John Oppy and the service team at Crater Lake Ford provided you with excellent experiences. Thank you for sharing your positive feedback!

May 27, 2025

Crater Lake Ford has great customer service. It was my first time having my Maverick serviced for an oil change. Everyone is professional and I would recommend them for a new truck/car or other. More

by Wally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
May 28, 2025 -

Crater Lake Ford responded

Wally, we're glad to hear about your positive experience with our team at Crater Lake Ford! Thank you for recommending us and trusting us with your Maverick's service. We look forward to serving you again in the future!

May 25, 2025

Megan was great at answering my questions. She was very friendly and helpful. Everyone was friendly as I waited. More

by purple232003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan, Jessie, Bryce
May 28, 2025 -

Crater Lake Ford responded

We're pleased to hear that Megan and the team at Crater Lake Ford provided you with friendly and helpful service. Thank you for sharing your experience, we appreciate it!

May 25, 2025

I worked with Phillip at Crater Lake Mazda. His level of communication and service was exceptional. I will refer him to everyone. More

by Rhonda r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip
May 28, 2025 -

Crater Lake Ford responded

Rhonda, it is nice to hear that Phillip provided exceptional service at Crater Lake Ford. Thank you for recommending him and supporting our team!

May 24, 2025

My sales experience was good years ago. Repair/maintenance has been ok but do not like the new automated system. It is confusing and seems to get stuff wrong. Please work on those bugs!! More

by susankstrong
Recommend Dealer
Yes
Employees Worked With
Megan, Service advisor (was Mikaela)
May 27, 2025 -

Crater Lake Ford responded

Thank you for sharing your feedback with us at Crater Lake Ford. We're glad to hear about your positive sales experience, but we're sorry the new automated system has been confusing. We'll definitely look into improving it and appreciate your patience as we work out the bugs!

May 23, 2025

Thank you for change all the filters and rotating the tires with my oil change.. More

by highenergy62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure, wish I did.
May 27, 2025 -

Crater Lake Ford responded

It is great to hear our team at Crater Lake Ford left a positive impression, and we look forward to assisting you again soon!

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