Crater Lake Ford

They have the worst service department ever. They won't take your calls. They don't let you know what is going on with your vehicle. John Oppy one of the service advisors is a liar and you can't They won't take your calls. They don't let you know what is going on with your vehicle. John Oppy one of the service advisors is a liar and you can't trust what comes out of his mouth. This happened to me the last three times I came in. Three times in a row is just totally bad service. Every time I leave there I'm pissed of due to there service department. Manager doesn't know how to run it. More

I had my 2003 Ford Expedition towed in for engine failure. I dealt with Trevor S. at the beginning and he was fine at the start! I was later told the transmission needed to be replaced also and I ok failure. I dealt with Trevor S. at the beginning and he was fine at the start! I was later told the transmission needed to be replaced also and I okayed that repair. On 3 July 2023 I received a call from a different service writer named Megan and was informed of some issues with replacement parts and that my Expedition should be ready later that week, it wasn't! My calls and voicemails were not returned! Finally Megan called to inform me my vehicle was ready for pick-up. After paying $14,746.99 for repairs my vehicle was returned filthy inside and out and missing the right front wheel lug-nut cover and you guessed it no response to voicemail left upon discovery of missing lug-nut cover! Extremely poor communication with service writers due to overall care about customers especially after you pay your bill in full!!! More

Jt tiedemann sold me a truck and worked with me pleasantly to answer questions and work out the deal I wanted. He and the rest if the staff I worked with did a great job pleasantly to answer questions and work out the deal I wanted. He and the rest if the staff I worked with did a great job More

TOOK MY 2005 F150 TO HAVE IT FIX AND TALK TO SERVICE ADVISOR'S JOHN OPPY WAS THE BEST PERSON HE DID AS HE SAID GOT MY TRUCK LIKE HE SAID IT WAS GREAT NO BETTER PLACE AROUND THANK JOHN D ADVISOR'S JOHN OPPY WAS THE BEST PERSON HE DID AS HE SAID GOT MY TRUCK LIKE HE SAID IT WAS GREAT NO BETTER PLACE AROUND THANK JOHN D More

Left voicemail & text message For John Opps on Monday 7-3-2023. Has not responded. He also gave me inaccurate info for tire rebate last June and I was unable to receive rebate on purchase of 4 tires. Wil 7-3-2023. Has not responded. He also gave me inaccurate info for tire rebate last June and I was unable to receive rebate on purchase of 4 tires. Will not be back for any service. More

Jared tiedemann. Was awesome to work with. Along with the rest of the team. It was fast friendly and full of good vibes. Thank you J.T and crater lake ford. Was awesome to work with. Along with the rest of the team. It was fast friendly and full of good vibes. Thank you J.T and crater lake ford. More

6 months after sale and still no DMV paperwork filed! Bought a new Lightning last December and six months later DMV still does not have the VIN on file. They took the money but didn’t transfer the titl Bought a new Lightning last December and six months later DMV still does not have the VIN on file. They took the money but didn’t transfer the title - sounds like car theft to me… More

I bought 3 cars over 5 years from Crater lake. First car was brand new. Was great til I had them update the radio. They broke the gps then wanted to charge me to fix it. Told me it needed 300 doll First car was brand new. Was great til I had them update the radio. They broke the gps then wanted to charge me to fix it. Told me it needed 300 dollars in parts but luckily they accidentally plugged back in the wire they forgot to connect diagnosing it and magically fixed it. This last car a 2012 explorer. I traded them my 2021 TOYOTA SIENNA in mint condition. The blue book trade in was upper 40's because you can't get them right now. That seems high to me but I figure on trade they'll give me a good deal on an older car. We got a new explorer and the mini van was redundant and expensive. So I traded down to a nice looking older explorer. I asked them to just trade straight accross as what I owed on the van and what they were asking for the explorer pretty much evened out. They were asking above blue book by a good 1500 again but this was exactly what I was looking for. I had my kids with me and it took them 4 hours to do the paperwork. My baby was crying and there was literally no other customers that day. They say they need to do an inspection and detail the car. I mentioned the brakes look worn and there is a facia in the front that needs fixed. They say they will do it. There was also a huge chip in the window they said they would fix. Ok I'll come back in a week.. They call a few days later wanting to take my van and give me the car. All checked out it's perfect. I take it home and promptly take it to les Schwab to check the brakes. The brakes are within tolerance but less than 25%.. ok I'll do that next year. But the battery is shot. I used to be a mechanic so I have tools. I check the battery and they are right it's at about 1/2 cranking amps. Ok I'll replace it. Pulled out the rotted original battery from 2012 and put in a new one. Go to the store the next day with the radio off and hear a clanking sound in the front end. Never noticed it with the radio on it only happens going from one side to the other. Sounds like something is worn.. Ok I'll need to fix that. Get up the next morning to take my kid to school and cold this thing shifts like your driving a manual and holding in the clutch to long. Sticking valves in the tranny I'll need to fix that.. ok that's what happens when you buy a used car even at 2k above blue book... Here's the kicker.. Rains.. rains hard.. go out to the car in the morning and the rear seats are soaking wet. Check the sunroof and clean the drains.. check the roof and there are cracks all along the channels that drain the water off the roof. Check the channels all the way to the back and there are cracks and missing paint along the rear hatch. Never seen such a thing so I research and it is a not uncommon problem with this year explorer. The sealant they put on the welds comes up and leaks. So now I call a body shop and it's going to be $2500 to fix the roof. I call Crater lake to see if they will make things right. I even offer to trade back the car for purchase price towards a brand new car. This way they can spread the loss out over a lot of margin they sit on. I always pay over full price so I figure they can eat some loss on selling me a lemon to keep a loyal customer. NOPE. They are trying to figure out how to give me less than full price.. fix the car and sell it again. I mean these guys took my van and sold it in the lythia in California for a 5 thousand dollar profit. These guys will pinch literally every penny to make money. 100 dollar battery... car still turns over.. not our problem. Even after overcharging me on the used car and underpaying me on the trade they wanted another $1000 dollars. I wanted to pay with a credit card.. they said only if I pay the 30 dollar fee on a thousand dollars. Like really you won't take credit cards now. It was even a ford credit card. They didn't even try to fix the facia I told them needed replaced. Even with the brand new car this company was sketchy. Buyer beware More

So very disappointing, angry, and absolutely apauld with Crater Lake Ford. Made a reservation to order a new Bronco April 2021, placed order Oct 2021 with cash deposit down. I have had nothing but hassle an Crater Lake Ford. Made a reservation to order a new Bronco April 2021, placed order Oct 2021 with cash deposit down. I have had nothing but hassle and headache with them over the last 2 years. Although, I made an inquiry about their cancelation procedure, I never canceled my order. In fact I was told that I would get a call when it was delivered for me to come in and make my final purchase/decision. I even received an email email in 1/2023 notifying me with photos of my personalized Bronco coming off the manufacturing line. ​I went into the dealership today for an update, to be told that they sold it to someone else 2/14/23. Jake at Crater Lake Ford, told me that he called me when it was delivered, but didn't leave a message. He stated "That's my bad." Absolutely disgusting. They didn't even offer to refund my money. I had to ask, then was told I could get it, but that I would have to wait for approval. I will never give Ford another dollar or moment of my time. I will forever deter anyone from ever doing business with Ford. One bad business experience has the potential to destroy an entire company. Jake at Crater Lake Ford gives Ford a bad name. More

Johnny dowdy was a fantastic salesman. He went out of his way to take care of us and make sure we were updated.He was very patient and understanding with our questions.His service was excel He went out of his way to take care of us and make sure we were updated.He was very patient and understanding with our questions.His service was excellent! I greatly appreciated his devotion More