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Crater Lake Ford

Medford, OR

2.5
213 Reviews

2611 Biddle Rd.

Medford, OR

97504

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213 Reviews of Crater Lake Ford

April 19, 2021

Bryce was very helpful, friendly, knowledgeable and not pushy. If we had questions he answered in a timely manner. All around great guy. Worth coming back because of him. More

by Toni91277
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce Dewberry
Apr 20, 2021 -

Crater Lake Ford responded

The satisfaction of our customers is of the utmost importance to us and we're pleased to hear that is what you received from Bryce. We can't wait to see you again! Regards, Phil Brooker General Manager pbrooker@lithia.com

April 16, 2021

Easy process for out of state saleDisappointed that Easy process for out of state sale Disappointed that there’s no owners manual or any paperwork delivered with the car delivery. Good thing I made cop More

by small1606
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven, Bryan & Chris
Apr 19, 2021 -

Crater Lake Ford responded

While pleased to see we made the car-buying process easy, we're disappointed you weren't provided all the necessary paperwork. Please contact me at your convenience, so I can get you this paperwork. Thank you for bringing this to our attention. Regards, Phil Brooker General Manager pbrooker@lithia.com

Apr 19, 2021 -

small1606 responded

Thanks for your response. I have copies of the paperwork but I have no idea when I can expect to receive the title. You should also know that the 2nd key fob has a dead battery

April 06, 2021

Wonderful experience working with Rich Outfleet and Robert Furcinitti in purchasing a car from Crater Lake Ford. Phillip Houghton gives genuine customer auto service care. More

by Kiddo2do
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Outfleet, Robert Furcinitti, Phillip Houghton
Apr 06, 2021 -

Crater Lake Ford responded

Providing 5-star service is our top priority, which is why we're happy to see you received just that. Thank you for choosing us and we can't wait to see you again! Regards, Phil Brooker General Manager pbrooker@lithia.com

March 29, 2021

Nick Kelley provided excellent service throughout the purchasing process and Ian Graves was great in finance. The facility was clean and I would highly recommend Crater Lake Ford. More

by Bryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Kelley, Nick Bell and Ian Graves
Mar 29, 2021 -

Crater Lake Ford responded

Hi Bryan, we are proud of Nick and Ian and their efforts to provide you with a smooth car-buying experience! We can't wait to see you again! Congrats! Regards, Phil Brooker General Manager pbrooker@lithia.com

March 20, 2021

Eddie Montoya was such a pleasure to deal with. No pressure and he listened to our wants and needs. Very friendly and personable. Thank you! More

by sandeejo65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Taylor
Mar 22, 2021 -

Crater Lake Ford responded

We are ecstatic to hear that Eddie took such good care of you during your visit! We hope to see you soon! Regards, Phil Brooker General Manager pbrooker@lithia.com

March 19, 2021

Very organized listens to customer and gave me options for service And went over service for now and later. Tried to sell up but I said another day. More

by Karl3767
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service-Skylar
Mar 19, 2021 -

Crater Lake Ford responded

We thrive on positive feedback from all our guests and are so happy to hear you had a pleasant experience. We hope to see you again! Regards, Phil Brooker General Manager pbrooker@lithia.com

March 12, 2021

I have done business with Crater lake Ford for about 10 years and have always received exemplarily service. I will continue to use Crater lake for all my vehicle needs. More

by taz2mic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Names are unknown to me
Mar 15, 2021 -

Crater Lake Ford responded

We love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come. Take care! Regards, Phil Brooker General Manager pbrooker@lithia.com

February 27, 2021

just disappointed that the salesman that sold me my car kept calling and texting while I thought about. after purchasing my truck I called his cell had a question he never returned my calls or text. would More

by suarog
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert-salesman
Mar 01, 2021 -

Crater Lake Ford responded

Providing quality service after the sale is very important and it's disappointing that's not what you've received. Thank you for bringing this to our attention and should you have any questions about anything, please don't hesitate to contact me. I'm here to help. Regards, Phil Brooker General Manager pbrooker@lithia.com

February 25, 2021

Jake Stovall and Kevin Crocker were very helpful and kind when I came in needing to trade in a truck I loved. They made a hard day as easy as possible. I will recommend them to anyone wanting to buy a new ve More

by Carriem_71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Stovall & Kevin Stocker
Feb 26, 2021 -

Crater Lake Ford responded

The satisfaction of our customers is of the utmost importance to us and we're pleased to hear that is what you received from Jake and Kevin! Enjoy your new car and we look forward to working with you again! Regards, Phil Brooker General Manager pbrooker@lithia.com

January 01, 2021

Isaac and Nic are the best. Crater Lake Ford was the last of 4 different dealerships I went to. Everyone was extremely friendly. I couldn’t be more happier with my new F-150!!! More

by Patrickpalacios2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nic, Isaac
Jan 04, 2021 -

Crater Lake Ford responded

It's wonderful to hear that Isaac and Nic provided you with the experience that you were looking for! Congrats on your new F-150! Regards, Phil Brooker General Manager pbrooker@lithia.com

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