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Crater Lake Ford
Medford, OR
213 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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213 Reviews of Crater Lake Ford
August 29, 2018
Oil change, tire rotation They were super busy, but with my appt, didnt have a long wait, very clean facility, friendly and courteous employees. Great customer service Thank y They were super busy, but with my appt, didnt have a long wait, very clean facility, friendly and courteous employees. Great customer service Thank you More
by Vicky car 15
Employees Worked With
Chad,service
August 24, 2018
Oil change I was treated very well when I brought my car in for an oil change. I was also advised of the results of the safety check done and the results. I was treated very well when I brought my car in for an oil change. I was also advised of the results of the safety check done and the results. More
by Meri
Employees Worked With
Chad Bruce
August 22, 2018
Doing what is expected. My truck received exactly the repairs it needed. I thought it might have been a more serious and expensive problem My truck works grea now. My truck received exactly the repairs it needed. I thought it might have been a more serious and expensive problem My truck works grea now. More
by TonyJ
Employees Worked With
Jason Girrard
August 16, 2018
Service on saturday Very happy they are providing services on Saturday again had oil changed and coolant system flushed they had the job done in less then an hour. Very happy they are providing services on Saturday again had oil changed and coolant system flushed they had the job done in less then an hour. More
by Cojay2
Employees Worked With
Jim Carter
August 09, 2018
Chad Bruce awesome service consultant. Chad Bruce is a awesome service consultant, took care of us like a pro, great attitude, great help, fast, quick, and calm getting us checked in, and Chad Bruce is a awesome service consultant, took care of us like a pro, great attitude, great help, fast, quick, and calm getting us checked in, and also out, every thing was wrote up as requested.. Thank you Chad. L.Rodgers 8/ 8/ 18 More
by LR'S2007
Employees Worked With
Chad Bruce (service advisor)
August 08, 2018
Oil Change I switched from standard oil change to THE WORKS at the last minute, no problem! This service was completed in a timely manner and all issues explai I switched from standard oil change to THE WORKS at the last minute, no problem! This service was completed in a timely manner and all issues explained. More
by ghhull
Employees Worked With
Justan Hoover
August 06, 2018
Exceeded my expectations! I I came in to see what they could offer and drove away with a great new truck! Great staff and I will be back for another vehicle when the time comes! I came in to see what they could offer and drove away with a great new truck! Great staff and I will be back for another vehicle when the time comes! More
by Bill Edwards
Employees Worked With
Nick Kelley, Jeremy Taylor
August 02, 2018
Excellent They helped us and were understanding of our situation. They took 2 vehicles off our hands and got us out of a horrible contract. They are awesome. They helped us and were understanding of our situation. They took 2 vehicles off our hands and got us out of a horrible contract. They are awesome. More
by Frednicolemyers
Employees Worked With
Jeremy Taylor
August 02, 2018
purchaced a new Escape No pressure, given time to compare and make decisions, great follow up to make sure we got what we expected. All calls were answered or returned withi No pressure, given time to compare and make decisions, great follow up to make sure we got what we expected. All calls were answered or returned within minutes with no minimum time to wait. when the sale was complete Abram explained and went through the vehicle so that we new how to operate and take care of our purchase.. More
by ford
Employees Worked With
Abram Arias,
May 15, 2018
Buyer Beware The following is a copy of what I have submitted to the Oregon DOJ Fraud reporting website with copies of my documentation showing the details: I The following is a copy of what I have submitted to the Oregon DOJ Fraud reporting website with copies of my documentation showing the details: I purchased a Jeep Wrangler Unlimited Vin# 1C4BJWDG2GL106927. The vehicle was advertised with Dual Top Group. As the vehicle was sitting on the lot the soft top was not in it or on it, only the hard top. I called my sales person, Joel Valdez, to make sure the soft top was in fact included. He told me he would double check. Later he texted me a replay that said, "So went to Al, he said there is a soft top that goes with it too..." I later completed the purchase of the vehicle, traded them my old car, arranged financing, etc. I left the dealership and once I arrived back home, I realized that I had not received the promised soft top so I called Mr Valdez again. Mr. Valdez replied by text, "The used car manager isn't here but I'll look into it first thing in the morning - John didn't know so I'll ask the used car manager." Then this morning at 7:33, Mr. Valdez texted, "Good morning, I didn't realize I worked at 11 today, but as soon as I clock on I'll see about the soft top." At 11:28 Mr. Valdez texted, "So no go on the soft top, wasn't salvageable." I then told Mr Valdez that the top was marketed as part of the deal for the car and let him know that I have a window sticker stating "Dual Top Group". His response to me was that I can return the vehicle and reverse the deal. I said that I wasn't interested in returning the vehicle, that I wanted the equipment that was promised to me. Next a manager from Crater Lake Ford Lincoln called me and said that "there is no more money in this deal for them so I can return the Jeep if I wanted but that I wouldn't be getting the soft top." I replied that what they did is a bait and switch where they promised a specific set of features and then after the deal was completed, refused to deliver on those features. The manager's response to me was that if I felt it was a legal matter, I could have my attorney contact their attorney. I have printed my entire text transcript and I have a copy of the window sticker with the vehicle vin number stating that it would have 2 tops. I feel like I have been taken advantage of in this situation, I am not concerned if they overpromised and it costs them more money so that they have to take a loss on the deal. I am only concerned to receive what I was promised and purchased. - After submitting this, I decided that there are other vehicles on the market and I would prefer not to give this particular lot my money so I took advantage of my legal 3 day right to rescission, reversed my sale, gave the vehicle back and got my trade returned to me. More
by Henry
Employees Worked With
Joel Valdez
