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Crater Lake Ford
Medford, OR
216 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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216 Reviews of Crater Lake Ford
October 27, 2018
Dick Dahl is awesome Every time we need a new company fleet vehicle I simply pick up the phone and leave it to Dick....within a few hours he has exactly what I need at the Every time we need a new company fleet vehicle I simply pick up the phone and leave it to Dick....within a few hours he has exactly what I need at the price my company is looking to spend....he deserves a ton of credit...It saves me from having to shop and play the games dealerships tend to play... Thanks Dick! More
by tollhouse
Employees Worked With
Dick Dahl
October 24, 2018
REPAIRS FOR MY MAZDA I have been going to Crater Lake ford and Mazda for about a year now and They have been exceptional. Now I email them to set up appointments, have ev I have been going to Crater Lake ford and Mazda for about a year now and They have been exceptional. Now I email them to set up appointments, have everything explained clearly, get shuttled when needed, and have great customer facing employees. Never had such good service before! More
by gman1l
Employees Worked With
James Carter
October 15, 2018
Normal Ford F250 SD diesel service schedule There was one issue but Nathan took care of it promptly. Since the issue was corrected I was then pleased with service and will return for future need There was one issue but Nathan took care of it promptly. Since the issue was corrected I was then pleased with service and will return for future needed service. A big thank you for Nathan and happy holidays to all the Ford crew. More
by Kent
Employees Worked With
Ford service crew and shuttle driver.
October 12, 2018
Nice Job Excellent job on the recall work for my F-150 Truck. The work was done on-time as was promised and there were no surprises. Excellent job on the recall work for my F-150 Truck. The work was done on-time as was promised and there were no surprises. More
by Smokey
Employees Worked With
Jim Carter
October 03, 2018
Very nice Experience with service department was excellent and and I was in and out quickly. A gentleman even opened my door for me when I left. Thank you! Experience with service department was excellent and and I was in and out quickly. A gentleman even opened my door for me when I left. Thank you! More
by Ramona777
Employees Worked With
Jim
September 25, 2018
Busy Service Center with great customer service. The Service Center was short staffed the day we were in to get our oil change. Chad was a pleasure to work with as well as all of the staff that we ca The Service Center was short staffed the day we were in to get our oil change. Chad was a pleasure to work with as well as all of the staff that we came across. Thank you for the great service. More
by Chevy Truck Gma
Employees Worked With
Chad Bruce
September 19, 2018
Unexpected and great I wasn’t expecting to be able to Finance the new truck but was very happy when Lithia motors was able to finance my new truck and take my trade I wasn’t expecting to be able to Finance the new truck but was very happy when Lithia motors was able to finance my new truck and take my trade More
by Pizzaman
Employees Worked With
Eric in sales, Jeremy Taylor
September 18, 2018
Great I would Recommend Crater Lake Ford to any of my friends and family. We have bought at least five vehicles from here and would Again I would Recommend Crater Lake Ford to any of my friends and family. We have bought at least five vehicles from here and would Again More
by Chexy1945
Employees Worked With
Russell Turner
September 16, 2018
Good experience buying new car Tom (the employee) was honest, courteous and respectful, and highly knowledgeable. He was genuinely concerned about us more than any sale. We apprec Tom (the employee) was honest, courteous and respectful, and highly knowledgeable. He was genuinely concerned about us more than any sale. We appreciate his time, attention to detail, and relaxed nature. More
by Olya
Employees Worked With
Tom Ianieri
September 13, 2018
Service I am so disappointed I can’t put into words. What I can say is the service “professional” we worked with along with others in service lied so many ti I am so disappointed I can’t put into words. What I can say is the service “professional” we worked with along with others in service lied so many times that my wife refused to speak with ANYONE at crater lake Ford ever again. I then took over. we told them about problems and they WERE NOT taken care of not once, not twice twice but three times, and then I was lied to and my wife caught them in each lie. Picking the car up yesterday 9/12/18 two problem still exist after spending over $1200. We have 2 Ford vehicles and a Mazda all three need replacing but after this service experience and past experiences I’m sorry to say I’m done with Crater Lake ford “.” THREE TIMES YOUR OUT. My warning to other potential customers is 1) WATCH FOR LIES this service department IS NOT truthful “.” 2) They DO NOT LISTEN. They need to remember>>> A SHORT PENCIL IS BETTER THAN A LONG MEMORY. Make sure they write it down or enter it in the computer then YOU verify it was done !! FYI: the one issue left undone poses a safety concern for passengers and I’ve notified Crater Lake ford regarding it. It’s there concern now and their liability. More
by J. Haber
Employees Worked With
Brian in service
