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Crater Lake Ford
Medford, OR
216 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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216 Reviews of Crater Lake Ford
December 25, 2018
WONDERFUL My experience at Crater Lake Ford is a 10+. From buying the car to the service center, they all deserve a BIG raise. Keep up the good work. My experience at Crater Lake Ford is a 10+. From buying the car to the service center, they all deserve a BIG raise. Keep up the good work. More
by Cindy007
Employees Worked With
Service Center Employee
December 20, 2018
Missinformed staff When your vehicle has a catastrophic failure you are already upset. Now have the dealership you are working with misinform you on what you are purchas When your vehicle has a catastrophic failure you are already upset. Now have the dealership you are working with misinform you on what you are purchasing to remedy the issue. This is what I experienced with Crater Lake for of Medford. Needed to replace engine, was quoted $18,500 to have a NEW engine installed. I said do it. Went to pick it up on a Saturday and found that a re-manufactured engine was installed. That's upsetting in and of itself, but then drive the vehicle for 4 miles and have the engine light come on. Turn around and take it back to have the guy say there is nothing they can do for you as it is the weekend. Did I mention I had to drive (rented a car) 3 hours to get there. Finlay after about an hour or so they figure out that it is something to do with the thermostat (I had to ask to have a manager be called). They do rent me a car for a week and say they will call me the following Monday. They do stay in touch but have mixed messages about what is wrong, saying that it is the tune that is on the truck, then saying they don't know, then saying it may have been an air pocket in the coolant system. Finally they say it done and no longer giving the code. Go down and pick it up on Friday. Jump in and half the fuel that was in it was gone (remember the Saturday before it was almost full and it was full when first dropped off). Point this out to the service guy and he says to either wait or just email a receipt for the fuel. I do and now am awaiting the money. Also after spending $18,500 and not even a car wash plus the cab had trash that was not mine it it. Ford has the same engine on there site for 1200 less then what I paid. Should have brought it someplace else but when you are out of town you options are limited. More
by 913Moto
Employees Worked With
Kelly
December 13, 2018
Easy and great experience!! All members of the team were very helpful and knowledgeable especially my salesman, Dave Hines!!! I would recommend this dealership to anyone who's lo All members of the team were very helpful and knowledgeable especially my salesman, Dave Hines!!! I would recommend this dealership to anyone who's looking for a vehicle! More
by Blue Collar
Employees Worked With
Dave Hines
December 08, 2018
Good service Justin Hoover was very helpful and great to work with. He showed.me what was done to my car and the maintenance that was done Justin Hoover was very helpful and great to work with. He showed.me what was done to my car and the maintenance that was done More
by Marty
Employees Worked With
Justin Hoover
December 01, 2018
KT Excellent Dave Hines sold our F-150 to us. Russ Turner sold us our other vehicles and recommended we talk to Dave. Glad we did had a smooth efficient ,enjoyable Dave Hines sold our F-150 to us. Russ Turner sold us our other vehicles and recommended we talk to Dave. Glad we did had a smooth efficient ,enjoyable, process! More
by rtkt
Employees Worked With
Dave Hinds,, Russell Turner
November 30, 2018
Dave Hines has sold us 3 vehicles Want an honest representative? Dave Hines is your guy. He has sold my husband and I 3 vehicles. All have been exceptional! He is honest and fair a Want an honest representative? Dave Hines is your guy. He has sold my husband and I 3 vehicles. All have been exceptional! He is honest and fair and we felt we got a great deal every time. More
by Tom and Jamie Blackburn
Employees Worked With
Dave Hines
November 02, 2018
Very efficient! Jim was very courteous and efficient in my checkout process explaining maintenance needs on my F150. Crater Ford has been my ‘go to’ service center! Jim was very courteous and efficient in my checkout process explaining maintenance needs on my F150. Crater Ford has been my ‘go to’ service center! Thank You! More
by Rjohannis
Employees Worked With
Jim
November 02, 2018
Very efficient and helpful Jim was friendly, helpful and respectful. He pointed out a possible future problem and requested I contact him after I drove a number of miles to ch Jim was friendly, helpful and respectful. He pointed out a possible future problem and requested I contact him after I drove a number of miles to check further. More
by Jones456
Employees Worked With
Jim Carter
November 01, 2018
Efficient And Helpful The staff are very helpful, friendly and respectful and efficient. I worked with Dave Hines and Ian Graves on buying a 2018 Ford Escape. Dave was su The staff are very helpful, friendly and respectful and efficient. I worked with Dave Hines and Ian Graves on buying a 2018 Ford Escape. Dave was successful in finding just what I was looking for. and Ian was fast and efficient in getting the paperwork done. More
by jjrakun
Employees Worked With
Dave Hines, Ian Graves, Receptionists
November 01, 2018
Quick, professional, service with a smile. Seemed genuine. Total satisfaction, friendly, pleasant. Very nice atmosphere. This is about all that I have to say. One two three four five six seven eight nine. Total satisfaction, friendly, pleasant. Very nice atmosphere. This is about all that I have to say. One two three four five six seven eight nine. More
by George Berry
Employees Worked With
Al Gunn
