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Crater Lake Ford

Medford, OR

2.5
213 Reviews

2611 Biddle Rd.

Medford, OR

97504

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213 Reviews of Crater Lake Ford

December 08, 2018

Good service Justin Hoover was very helpful and great to work with. He showed.me what was done to my car and the maintenance that was done More

by Marty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hoover
Dec 15, 2018 -

Crater Lake Ford responded

Hi Marty, thank you for taking the time to let us know how great your experience was. Justan is a fantastic Service Advisor and he will be pleased to hear how easy he made your visit with us. We look forward to seeing you again!

December 01, 2018

KT Excellent Dave Hines sold our F-150 to us. Russ Turner sold us our other vehicles and recommended we talk to Dave. Glad we did had a smooth efficient ,enjoyable More

by rtkt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Hinds,, Russell Turner
Dec 15, 2018 -

Crater Lake Ford responded

Hello, we greatly appreciate you leaving us this wonderful feedback. We definitely have a team of professionals who make customer satisfaction a #1 priority so Dave and Russ will be very happy to hear that they continue to fulfill those expectations. We hope you visit us again soon. Thank you

November 30, 2018

Dave Hines has sold us 3 vehicles Want an honest representative? Dave Hines is your guy. He has sold my husband and I 3 vehicles. All have been exceptional! He is honest and fair a More

by Tom and Jamie Blackburn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Hines
Dec 15, 2018 -

Crater Lake Ford responded

Hello Tom and Jamie, thank you for this wonderful review! Dave is an exceptional asset to our team of professionals here at Crater Lake Ford and he will be pleased to hear he has continued to provide you with the best experience every time. We look forward to your next visit!

November 02, 2018

Very efficient! Jim was very courteous and efficient in my checkout process explaining maintenance needs on my F150. Crater Ford has been my ‘go to’ service center! More

by Rjohannis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim
Dec 15, 2018 -

Crater Lake Ford responded

Hello, thank you for this wonderful review and for your continued support as a valued customer. Jim will be very pleased to hear that he provided the experience that one should expect when bringing their vehicle in for repairs. We look forward your next visit!

November 02, 2018

Very efficient and helpful Jim was friendly, helpful and respectful. He pointed out a possible future problem and requested I contact him after I drove a number of miles to ch More

by Jones456
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jim Carter
Dec 15, 2018 -

Crater Lake Ford responded

Hello, thank you for letting us know how good your experience with our Service Department was. As with all of our team of professionals, Jim takes pride in providing his customers with the knowledge and satisfaction everyone hopes for when visiting our dealership. We look forward to seeing you again!

November 01, 2018

Efficient And Helpful The staff are very helpful, friendly and respectful and efficient. I worked with Dave Hines and Ian Graves on buying a 2018 Ford Escape. Dave was su More

by jjrakun
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Hines, Ian Graves, Receptionists
Dec 15, 2018 -

Crater Lake Ford responded

Hello, thank you for this wonderful review and feedback. Buying a car should be enjoyable so we strive to provide the ultimate experience from start to finish. Ian and Dave are definitely two great assets to our entire team of professionals here. Make sure to check out our great Service Department to maintain optimal performance of your Escape. We look forward to seeing you again!

November 01, 2018

Quick, professional, service with a smile. Seemed genuine. Total satisfaction, friendly, pleasant. Very nice atmosphere. This is about all that I have to say. One two three four five six seven eight nine. More

by George Berry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Gunn
Dec 15, 2018 -

Crater Lake Ford responded

Hi George, we appreciate the kind review and what more words could we really ask for? Those four things are exactly what makes up the experience we strive to provide with every individual so we are pleased to know that we met that expectation with you. We look forward to seeing you again!

October 27, 2018

Dick Dahl is awesome Every time we need a new company fleet vehicle I simply pick up the phone and leave it to Dick....within a few hours he has exactly what I need at the More

by tollhouse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dick Dahl
Dec 15, 2018 -

Crater Lake Ford responded

Hello, thank you for taking the time to leave this great review! Dick has been a fantastic asset to our team of professionals here at Crater Lake Ford for many years. He will be pleased to know that he continues to provide you and your company with the experience you should expect with every purchase. Thank you for your continued business!

October 24, 2018

REPAIRS FOR MY MAZDA I have been going to Crater Lake ford and Mazda for about a year now and They have been exceptional. Now I email them to set up appointments, have ev More

by gman1l
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Carter
October 15, 2018

Normal Ford F250 SD diesel service schedule There was one issue but Nathan took care of it promptly. Since the issue was corrected I was then pleased with service and will return for future need More

by Kent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ford service crew and shuttle driver.
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