Crater Lake Ford

Oil change tire rotation Nate was awesome in explaining everything to me and honest about the waiting time! He was friendly and very informative!! Everyone greeted me with a s Nate was awesome in explaining everything to me and honest about the waiting time! He was friendly and very informative!! Everyone greeted me with a smile and a hello which is very important in customer service! More

2004 SD 6.0l gets new batteries and auto hubs checked New Motorcraft batteries brought my family 2004 SD 6.0l back to life. Price with rebates of $75.00 was great also. A tow warranty offered by Ford if d New Motorcraft batteries brought my family 2004 SD 6.0l back to life. Price with rebates of $75.00 was great also. A tow warranty offered by Ford if dealer installed is a plus also. 4x4 auto hub solenoid was ordered , received, and installed with great results. 4x4 auto function is back to Ford's High Standard. Service Rep. Jason Garrard's exceptional customer service made this all happen. FOMOCO and Lithia should recognize the high standard Jason has set for other rep/sales to achieve. This makes for good customer returns to service and newer vehicle purchase. Maybe a new/newer F350 Dually for Rv'ing. Jason thank you very much. Kent Szpak and family. More

The service managers were exceptional. Our vehicle was damaged from the factory, Jim Stadtfield reviewed the evidence and determined what the problem was and then took action to get it reso Our vehicle was damaged from the factory, Jim Stadtfield reviewed the evidence and determined what the problem was and then took action to get it resolved. More

Oops! I haven't been driving my car enough. At the gas station, the car was completely dead. Found someone to jump the battery. Headed to Crater Lake For I haven't been driving my car enough. At the gas station, the car was completely dead. Found someone to jump the battery. Headed to Crater Lake Ford. Battery replaced on warranty. Still had time left in the day to do my errands. Shuttle Service was great. More

Thank you to the sales department! Having been in the car business for years, I was anticipating the typical game-playing from the sales crew. I could not have been more wrong. I saw Having been in the car business for years, I was anticipating the typical game-playing from the sales crew. I could not have been more wrong. I saw and drove the car I wanted, told them what I had to pay, and they made the figures work - and even included a 3-year extended warranty! It was a fast, easy and fun way to buy a car. Thank you Nick and Russ for your great service, amazing attitude and for the awesome deal on my dream car. More

Pleasant,quick,thourghal. Pleasant salesperson, thoughral and helpful in description of vehicle, efficient and quick as possible on sales. Also willing to negotiate price. Enjo Pleasant salesperson, thoughral and helpful in description of vehicle, efficient and quick as possible on sales. Also willing to negotiate price. Enjoyed the whole experience! Thank you everyone for a great day at Crater Lake Ford! More

truck work justin and team worked hard to get my truck fixed right they also made sure i had a loaner car i would highly recommend crater lk ford sevice justin and team worked hard to get my truck fixed right they also made sure i had a loaner car i would highly recommend crater lk ford sevice More

WONDERFUL My experience at Crater Lake Ford is a 10+. From buying the car to the service center, they all deserve a BIG raise. Keep up the good work. My experience at Crater Lake Ford is a 10+. From buying the car to the service center, they all deserve a BIG raise. Keep up the good work. More

Missinformed staff When your vehicle has a catastrophic failure you are already upset. Now have the dealership you are working with misinform you on what you are purchas When your vehicle has a catastrophic failure you are already upset. Now have the dealership you are working with misinform you on what you are purchasing to remedy the issue. This is what I experienced with Crater Lake for of Medford. Needed to replace engine, was quoted $18,500 to have a NEW engine installed. I said do it. Went to pick it up on a Saturday and found that a re-manufactured engine was installed. That's upsetting in and of itself, but then drive the vehicle for 4 miles and have the engine light come on. Turn around and take it back to have the guy say there is nothing they can do for you as it is the weekend. Did I mention I had to drive (rented a car) 3 hours to get there. Finlay after about an hour or so they figure out that it is something to do with the thermostat (I had to ask to have a manager be called). They do rent me a car for a week and say they will call me the following Monday. They do stay in touch but have mixed messages about what is wrong, saying that it is the tune that is on the truck, then saying they don't know, then saying it may have been an air pocket in the coolant system. Finally they say it done and no longer giving the code. Go down and pick it up on Friday. Jump in and half the fuel that was in it was gone (remember the Saturday before it was almost full and it was full when first dropped off). Point this out to the service guy and he says to either wait or just email a receipt for the fuel. I do and now am awaiting the money. Also after spending $18,500 and not even a car wash plus the cab had trash that was not mine it it. Ford has the same engine on there site for 1200 less then what I paid. Should have brought it someplace else but when you are out of town you options are limited. More