Crater Lake Ford
Medford, OR
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213 Reviews of Crater Lake Ford
Frustrated with Service Dept hours We have bought 5 vehicles ( 3 new and 2 almost new) from Crater Lake Ford over the years. I called to make an oil change appt and they informed me tha We have bought 5 vehicles ( 3 new and 2 almost new) from Crater Lake Ford over the years. I called to make an oil change appt and they informed me that we I longer make appointments. I then asked if they were open on Saturdays and also informed me they are not. They informed me that they only have drive up service, first come basis. I want my car serviced at Crater Lake Ford because that is where I purchased it and also want my maintenance records in the Ford system. I got off work early and arrived at 3:35 and was told it would be 1 1/2 to 2 hours or more to complete the service. The service counter staff truly did not seem to care that I would be sitting there until 5:30 or 6:00. I said never mind and left very frustrated. I scheduled an appt at Butler Ford in Ashland on a Saturday. I also Spoke to a coworker after my issues. She owns a Mazda and has had the same type of experience at Crater Lake Mazda. Not to mention I live in Eagle Point so the drive is much farther to Asland but getting the customer service I am accustomed to is worth the drive. More
Enjoyable buying experience A genuinely pleasant buying Experience. Josh Surgeon took his time helping, not pushing us in our buying decision. Al Gunn stepped in and "made us an A genuinely pleasant buying Experience. Josh Surgeon took his time helping, not pushing us in our buying decision. Al Gunn stepped in and "made us an offer we couldn't refuse." (I made that reference because, if you saw Al in a suit along with his looks and mannerisms, you would think he was a made guy.) Seriously though, one of my best buying experiences ever!!!!! New Lincoln Continental. If you are in the market for a Ford, Lincoln, or Mazda, Go work with one of the best teams in the business, Al Gunn and Josh Surgeon! Thank you guys!!! You are the BEST! More
needed srevice I have call Eric three times to get a appointment for our Explorer to be serviced and new tires and received no call back. We need Alan Cartwright bac I have call Eric three times to get a appointment for our Explorer to be serviced and new tires and received no call back. We need Alan Cartwright back. I hope Jim can fix this problem iv been a customer for 30 years More
Led to an awesome vehicle! My husband and I went to crater lake ford, looking for a Ford Escape. Unfortunately our credit wasn't great, Dino led us to a Lincoln MXZ, we went for My husband and I went to crater lake ford, looking for a Ford Escape. Unfortunately our credit wasn't great, Dino led us to a Lincoln MXZ, we went for a test drive. We ended up getting it. I absolutely love it! Thank you Dino! More
Awful customer service! Gives Ford a bad name. Took my truck to them for various issues. One of which this would be the 3rd time taking it to them. They told me my truck would be ready the next day Took my truck to them for various issues. One of which this would be the 3rd time taking it to them. They told me my truck would be ready the next day they had to order parts. Then called me back and said it was ready. I went to pick it up, they charged me hundreds of dollars and didn't fix the issue. They told me to drive it around and bring it back the next day. When I went back the following day they told me they would call me to make an appointment and one of the technicians would have to drive my truck for a couple of days to verify what I'm saying is going on. Even though I do have pictures as proof. When I questioned being charged for an issue that is not fixed the service manager told me we had discussed that and they hadn't charged me previously. I pointed out the issue is still not fixed, I shouldn't have paid them at that point. Last time I took my truck to them I had to fight with them for weeks until they would believe me but something was wrong with my engine with a knocking noise come to find out I had a piston slap and they had to replace my engine. But only after contacting Ford and weeks of fighting with them. More
Terrible experience with the service dept. I usually do not write reviews, but after 3 separate bad experiences, I felt like I had to. Service dept. doesn't know what they are doing. The first I usually do not write reviews, but after 3 separate bad experiences, I felt like I had to. Service dept. doesn't know what they are doing. The first time I brought my truck in I needed one of my side mirrors replaced and a running light bulb replaced. I provided them the new side mirror. When I picked up my truck the mirror was on but it was loose and vibrated frantically while driving. They didn't change the running light bulb. The second time I came in my truck was having to be jumped pretty regularly, and I knew it wasn't the battery (because I had replaced it) and I knew it wasn't the alternator. Sometimes it started, and sometimes it didn't. When I had it towed in they said it started right up. They said there was nothing wrong with it. I took it home and continued to need to jump it every few days. I finally took it back in, told them the whole story, they were unapologetic about having not addressed the issue the last time I was in. I suggested a possible intermittent short in the sound system and said that would be a good place to start. After having it a day and half they called and said "we can't test it the battery is dead, and the truck won't start". I said..... "yes, that's why it's here. Charge it and test for shorts". Why did I have to tell them that? Then the next day they called and said they couldn't get the battery to charge - even though it was (A) a new battery, and (B) they had already said they tested it and it was good. I said... "ok, put a new battery in". They finally managed to get it started and powered so they could test for shorts and they found a short right where I told them it would be. They called to let me know, so I asked that they return the sound system to stock, that way the short would be eliminated. They said no problem. I finally came in to get my truck. The service guy I was working with said my sound system was returned to stock, the truck tested with no shorts, and I was good to go. I paid. When I got in my truck my sound system was completely dead. I parked and walked back in and told the service guy. He was confused and came to look at it... and indeed I have no sound. He went and talked to the people that worked on the truck and apparently they didn't address the issue at all! They didn't disconnect the after market sounds system, they didn't return it to stock... all they did was flip a breaker and isolate the sound system from the rest of the electrical system! I was was pissed, I could have done that. The guy apologized and I asked for my money back. He said he was going to make this right, bah, blah, blah. He promised to call me the next day to sort it out. It's been weeks and he has never called. I have literally never had a good experience with Crater Lake Ford's service dept. I do not recommend them at all. It seems that their people are either uneducated or don't care, or both. More
Russ Turner, internet sales. I was looking for a Ford Mustang. I was upside down in my previous Vehicle 🚗. Russ did an amazing job funded the car for me and help negotiate a fair I was looking for a Ford Mustang. I was upside down in my previous Vehicle 🚗. Russ did an amazing job funded the car for me and help negotiate a fair price For both myself and the dealership. I am extremely happy with my New Mustang. If you are looking for a vehicle and have limited time, I would truly recommend Russ Turner for help. V Cardwell Medford More
Sales staff Russ Turner was very helpful , knowledgeable and easy to work with , will shop there when I need my next work truck or Mike passenger car , good plac Russ Turner was very helpful , knowledgeable and easy to work with , will shop there when I need my next work truck or Mike passenger car , good place to shop... B. Davis More
Jason Garrard Was so helpful with all the questions I had he made me feel like he was listing to me and that I was not just another stupid blonde he's very friendly Was so helpful with all the questions I had he made me feel like he was listing to me and that I was not just another stupid blonde he's very friendly and very nice thank you Jason for all your help More
Parts department complaint High prices xxxxty customer service from parts department, act like gods of Ford parts only reason I go there is I live in Medford I will be going High prices xxxxty customer service from parts department, act like gods of Ford parts only reason I go there is I live in Medford I will be going to Butler in Ashland from now on More