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Crater Lake Ford
Medford, OR
213 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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213 Reviews of Crater Lake Ford
June 12, 2019
Drop in Maintenance Overall the experience was good. Polite and professional. However, I had given the Service Advisor multiple discrepancies and he only heard one, or Overall the experience was good. Polite and professional. However, I had given the Service Advisor multiple discrepancies and he only heard one, or so it seems. He seemed rushed and the paperwork was burdensome. I suspect that lead to him missing some of the discrepancies I wanted addressed. Consequently I had to return the next day. In his defense it was a drop in and I was very happy with how quickly they got the work done and the work that did get done was very good. Figure out how to reduce the paperwork load. If you are going to make it that burdensome then you better make sure you get all of the client's discrepancies written up. Seems that is the way you make money anyway, fixing client's discrepancies? Again overall very good, and I will be back! More
by Canberra
Employees Worked With
TrevorSullivan
June 06, 2019
Recall service on F-150 pickup. Service provided by Justin was excellent and professional. He took the time to explain why the work was needed. The work was done in a timely manner Service provided by Justin was excellent and professional. He took the time to explain why the work was needed. The work was done in a timely manner. I also want to commend the professional service provided by Rita, the shuttle driver. She was very courteous, personable, and drove in a safe manner. More
by FRM
Employees Worked With
Justin & Rita
June 04, 2019
New car experience John Sparks did an amazing job of explaining all the details and made the experience very welcoming. I would get another vehicle from him any day. John Sparks did an amazing job of explaining all the details and made the experience very welcoming. I would get another vehicle from him any day. More
by Thorpe150
Employees Worked With
John Sparks.
May 26, 2019
Brian was great!!! He explained everything about what they would do to my car. He acknowledged me right when I walked in. He then showed me to the waiting area. He wa He explained everything about what they would do to my car. He acknowledged me right when I walked in. He then showed me to the waiting area. He was very thorough and professional in a friendly sort of way. He wasn’t pushy about the upsales and for that I’m really thankful! More
by Sonym
Employees Worked With
Brian
May 24, 2019
Oil change and tire rotation Brian was very nice to me explained everything wrote down what I needed for next time! Excellent service!!! I will definitely be back!!! Thank you!! Brian was very nice to me explained everything wrote down what I needed for next time! Excellent service!!! I will definitely be back!!! Thank you!! More
by Wendysue72
Employees Worked With
Brian
May 22, 2019
Friendly Very friendly and fast service. The only comment I have is that I don't mind having a service writer assigned to me, but when that service writer i Very friendly and fast service. The only comment I have is that I don't mind having a service writer assigned to me, but when that service writer is already waiting on one person with 2 others waiting and 3 other service writers are doing nothing, they should help those that are waiting. Other than that, the service was great. More
by Lolololololo1
Employees Worked With
Trevor Sullivan
May 17, 2019
Brian is THE MAN ! Thanx Brian, your efforts to get multiple issues taken care of in one afternoon was exceptional. Thank you very much, Stephen L. We’re from California Thanx Brian, your efforts to get multiple issues taken care of in one afternoon was exceptional. Thank you very much, Stephen L. We’re from California, and our schedule was pretty tight, now we’re all set ! More
by 1984F150!
Employees Worked With
Brian
May 11, 2019
Exceptional. Very pleaseurable experience. Coyon gave us unbiased information to make the right choice for our family. It was quite painless. I would buy again the Very pleaseurable experience. Coyon gave us unbiased information to make the right choice for our family. It was quite painless. I would buy again there. More
by Jtct84
Employees Worked With
Kevin, Russell Turner
May 10, 2019
Oil time The only think I would like better is if I could get my car washed there and not have to go to a separate place to get it done. The only think I would like better is if I could get my car washed there and not have to go to a separate place to get it done. More
by Jude
Employees Worked With
Matthew
May 09, 2019
New Mazda Purchase Easy purchase. Everything worked out in advance. No surprises on arrival. Just arrive, drive, and finish the paperwork. Everything well present Easy purchase. Everything worked out in advance. No surprises on arrival. Just arrive, drive, and finish the paperwork. Everything well presented. Sales person did an excellent job. Took a lot of extra time to go through all the features in the car. Purchase options were well presented by finance dept. Pick and choose what we want. A car purchase should always be this easy. This is how it should be done. More
by Zoom Zoom
Employees Worked With
Glen Pool
