Covert Ford of Austin

Overall great experience. Philip and the entire staff at Covert Ford Lincoln were extremely helpful and patient regarding the decision making process. By far the best experience I have had buying a car. Covert Ford Lincoln were extremely helpful and patient regarding the decision making process. By far the best experience I have had buying a car. More

Easiest and best car buying experience I have ever had. They were determined to find me the vehicle that I desired and sold it to me at a fair price. I completed my trade-in and purchase over the phone an They were determined to find me the vehicle that I desired and sold it to me at a fair price. I completed my trade-in and purchase over the phone and they were very accommodating with my schedule. Following the sale, they delivered my vehicle to me and picked up my trade-in. This is definitely a first class operation. Following the delivery of my vehicle, I got a personal phone call from Philip (my sales guy) to make sure that everything was as expected with the vehicle. I got several follow-ups in the weeks after making sure that I was satisfied with my Ford Truck, and I was. More

Had an issue with the nav on my edge, but Jacki was able to get it resolved quickly. She really looks out for her clients. to get it resolved quickly. She really looks out for her clients. More

I went in Covert, after applying online. I had some credit issues due to a recent divorce, so my expectations weren't too high. I figured I would have to go to one of those "we tote the note" lots. I m credit issues due to a recent divorce, so my expectations weren't too high. I figured I would have to go to one of those "we tote the note" lots. I met with my salesperson, Jackie Yates. She showed me some models and I found an 07 Equinox. My hopes for getting approval, at a decent rate were dim. Jackie really put me at ease though! She not only got me a great vehicle, with low miles and a good rate (considering my credit past), she treated me like she really valued my business. Not the other way around! I wouldn't hesitate to recommend Covert Ford and Jackie Yates. They really solved a huge problem for me! More

SOMETIMES BUYING A NEW CAR CAN BE SO MUCH OF A HASSLE. BUT NOT AT COVERT FORD IN AUSTIN TEXAS. THIS COMMUNICATION BETWEEN THE SALES MAN AND MYSELF WAS EXCELLENT. HE LET ME KNOW WHAT EXACTLY WAS GOING ON, BUT NOT AT COVERT FORD IN AUSTIN TEXAS. THIS COMMUNICATION BETWEEN THE SALES MAN AND MYSELF WAS EXCELLENT. HE LET ME KNOW WHAT EXACTLY WAS GOING ON, RETURNED PHONE CALLS AND EMAILS. WHEN I FIRST STARTED TALKING WITH PAUL ROBERGE I TOLD HIM EXACTLY WHAT I WANTED. THE AMOUNT FOR MY TRADE IN, THE VEHICLE TYPE AND THE TOTAL PRICE. EVEN HOW MUCH I WANTED TO PAY PER MONTH. HE DELIVERED. BOY DID HE DELIVER. I GOT THE EXACT TRUCK I WANTED WITH ALL THE BELLS AND WHISTLES,THE INTERIOR COLOR AND EXTERIOR COLOR. HE GOT ME A GREAT PRICE FOR MY TRADE IN, WHICH WAS VERY DIFFICULT. PAUL WAS NOT PUSHY IN ANY WAY AND DID NOT TRY TO PERSUADE ME INTO SOMETHING ELSE. HE GOT ME THE BEST DEAL I HAVE EVER GOTTEN ON A NEW FORD. I WILL DIFFENATELY RECOMMEND TO ANY ONE TO GO SEE PAUL ROBERGE AT COVERT FORD FOR THIER NEXT NEW VEHICLE. THE EXPERIENCE, COMMUNICATIONS AND WILLINGNESS TO WORK WITH WHAT THE CUSTOMER WANTS IS EXTRAORDINARY. THANK YOU PAUL FOR THE HARD WORK. SIGNED: VERY SATISFIED CUSTOMER WHO WILL BE BUYING HIS NEXT FORD AND COVERT More

We love our new Ford Explorer and appreciate the extra effort that the Covert sales staff made locating the exact car we wanted. Our sales person Emily Ayres was friendly and spent extra time showing us t effort that the Covert sales staff made locating the exact car we wanted. Our sales person Emily Ayres was friendly and spent extra time showing us the navigation system and special features on our car. Don Owens was helpful in arranging the financing and explaining the insurance options. Of course Kenny Covert was the perfect gentleman welcoming us to his dealership and making us feel like valued customers. We will always recommend Covert Ford to our family and friends. Sincerely, Judy and Jack Linder More

I recently purchased my 2007 f250 lariat from covert Ford,with the awesome help of Paul Roberge. I shopped for this vehicle on line and Paul was very informative about the truck,with details and his per Ford,with the awesome help of Paul Roberge. I shopped for this vehicle on line and Paul was very informative about the truck,with details and his personal opinion. I arrived in Austin from San Antonio and the truck was everything Paul described to me thru email. After the test drive I signed the paperwork and drove back to San Antonio in my truck. Thank you Paul for being informative and helpful and answering my many emails...looking forward to my next purchase with you guys... More

Got the WOW factor here! OK so I bought a used 99’ Got the WOW factor here! OK so I bought a used 99’ Buick from Jeff Shepperd at Covert Ford. Took it home and parked it in the garage for 3 days whil Got the WOW factor here! OK so I bought a used 99’ Buick from Jeff Shepperd at Covert Ford. Took it home and parked it in the garage for 3 days while it was raining, sounds silly but it was all clean and I didn’t want to dirty it. Finally drove it and noticed the transmission was shifting hard. Brought it back on a Saturday asked for the manager, Scott F. assisted me, I told him what was going on with it, he said let me grab a mechanic and see what it’s doing. Within 5 min we were on the road and it was shifting hard again. They thought it might be a programming issue so they suggested I take it to Covert Buick and let them reprogram the shifting chip for the transmission. Scott F. said he would take care of it and to ask for Mark C. there. Well Mark stated they go by appointments and couldn’t get me in until Wednesday or Thursday so I said that was fine. He had me taken home within a few minutes after leaving my car there. I though this too was great customer service. Well after getting the car back it continued to start shifting hard again. I was concerned at this point thinking I may have been had.(everyone thinks this) I started a Google search found 3 items it might be. I called Scott F. again, told him that wasn’t the problem he said bring it in as he had a go-to mechanic that should be able to find the problem. So I took it back to Buick to David and he and I took it for a drive. The car did exactly what it was doing (shifting hard) and then the front wheels bounced off the ground. I told David I did a Google search and thought it was a pressure control solenoid. He said he too thought that was the issue. Well long story but that’s what it was and they took care of the problem in full. I just want to add... this is what will keep me coming back to buy another car at Covert. The Coverts know customer service, keeping it fair and doing what’s right. I must say they did not have to do anything as I bought used. I think being family owned is the key. You want your customer to come back! Plain and simple. Thanks for the WOW factor! Maybe your competitor’s should take WOW factor 101 from you, but then again, why share what you do best. Thanks to all involved in making this right. Sincerely Satisfied customer Jeff B. More

I had an extremely pleasant experience at this dealership. Paul was wonderful to work with. Covert has a strong reputation in the community and they lived up to that reputation. I felt I was de dealership. Paul was wonderful to work with. Covert has a strong reputation in the community and they lived up to that reputation. I felt I was dealt with in an honorable and fair manner. I am very thankful for my experience there. More

My purchase at Covert Ford in Austin was the best experience I have ever had buying a car. Emily Ayres was very helpful in narrowing down the options I wanted and finding the vehicle to meet my need experience I have ever had buying a car. Emily Ayres was very helpful in narrowing down the options I wanted and finding the vehicle to meet my needs. Price and trade in were better than I expected. Emily's follow up after the sale with her and Jeff Whittaker have been terrific. I highly recommend Covert and Emily, they exceeded my expectations. Everyone there made me feel like they were truly glad to have my business. More