Covert Ford of Austin

The dealership and Mr. Roberge were honest and fair. All of our questions and concerns were addressed. We did not feel rushed. Customer service was outstanding! of our questions and concerns were addressed. We did not feel rushed. Customer service was outstanding! More

I arranged to purchase a vehicle weeks before it arrived on the lot. I had all the paperwork drawn up and placed a deposit to hold it. As I was coming from out of town, I scheduled an appointment and booke on the lot. I had all the paperwork drawn up and placed a deposit to hold it. As I was coming from out of town, I scheduled an appointment and booked a hotel to go in and sign the paperwork days before the car was to arrive. The day before I was to leave I was called and told, "Sorry, we sold your car to someone else." This person purchased the car AFTER I had everything drawn up and placed my deposit. The car wasn't even in stock yet. Bottom line, they suckered the other guy into paying more and were not longer interested in my sale, even though they already committed it to me and were more than happy to take my money for a deposit. Now, after waiting for weeks on the car, I have nothing to show for it and am still waiting to get my deposit back. The irony? They asked me to pay more for the car I wanted based on their integrity and "professionalism". HA! What professionalism? This dealer was pathetic and I would NEVER recommend them to anyone, especially if you are interested in a pre-order. More

Very happy with the service we received from both Bert & Jason. Very professional and great attitudes. We are very loyal to the Ford brand as it has consistently given us wonderful vehicles and service & Jason. Very professional and great attitudes. We are very loyal to the Ford brand as it has consistently given us wonderful vehicles and service over the years. More

Emily did a great job finding my truck that 4 other dealers in San Antonio could not, or would not find. No pressure, kept me well informed and the paperwork was ready when I got there. In short it dealers in San Antonio could not, or would not find. No pressure, kept me well informed and the paperwork was ready when I got there. In short it was a joy. More

Emilywas great. She helped me find the vehicle I wanted and made everything happen. She was very professional and knew how to get it done! and made everything happen. She was very professional and knew how to get it done! More

Poor Service after the sale, No delivery of final paperwork, still no license plates, run-a-round from all parties involved, all they care about is the sale and will do anything and say anything to m paperwork, still no license plates, run-a-round from all parties involved, all they care about is the sale and will do anything and say anything to make it. After that, they could care less... More

First, I'd like to say that this is my 5th vehicle with Covert and I have had a friend buy there based on my recommendation - total of 6 vehicles bought through Covert. I live outside Austin. I drove i Covert and I have had a friend buy there based on my recommendation - total of 6 vehicles bought through Covert. I live outside Austin. I drove in one Saturday and realized after I got there that Sales is closed on Saturday. On the drive into town, I listened to the Carpro show and they recommended Lief Johnson Ford. So I figured I'd go there instead even though I should have known better. I sent email through the Carpro show ahead of time and they were already ready for me when I arrived. It started out good but through the course of visit I was not pleased. They basically gave me a high-pressure sales pitch and didn't listen to my requests or comments. They wouldn't talk numbers and they kept trying to sell me a vehicle that was too much for my budget. They also wouldn't leave me drive a truck by myself or leave me alone with the vehicles to figure out what the options were. I finally had to walk out. That evening I sent email to Covert from their website and told what I was looking for (used or new) and the email ended up going to Paul Roberge. He responded to me (a real email, not a fake one) and we setup a time for me to come in Sunday afternoon. Wow! What a complete difference. Paul listened very well to what my requests were and we ran all the numbers before even looking at a vehicle. We figured out what our price range was and then he printed several options out and got me the keys, walked me out to the trucks and said "have fun!". (Covert has done this every time I've bought a vehicle there!). My wife and finally chose the truck we wanted and then decided on a color. We went back to Paul, told him our decision and we closed the deal. Talk about a completely different experience! Price? The incentives were unbelievable ($7,000) because I was trading in a Ranger. The cost appeared to be comparable to the other dealer but they didn't provide enough details to explain how they got to their cost. Could have had a sale there Lief! Paul lived up to the previous experiences I've had at Covert. Other people I've dealt with were Connie (Covert Saturn), Johnny (Covert Saturn), And Colin (Covert Ford). All of these people treated me like I had a brain and could make logical decisions. They let the vehicle sell itself and only interjected when I didn't understand something. Fantastic experience and I will continue to send all my friends and family to Covert for the foreseeable future! As far as I'm concerned, there is only one Ford Dealer in ALL of Texas... Covert Ford! Thanks Paul!! Mike V. More

My husband and I are in our 50's and we have bought many vehicles and have been in many dealerships,but we have never had this type of experience at at dealership, "Excellent" from just getting there select vehicles and have been in many dealerships,but we have never had this type of experience at at dealership, "Excellent" from just getting there selecting the truck and paperwork done and we never felt we had "wasted any time", it was GREAT! Oh, I forgot to mention we are from south of San Antonio, Texas and we would travel to Covert again. More

Paul really took care of me! Great dealership! No games or nonsense, very pleased with my experience! I would recommend Paul and Covert Ford to anyone! or nonsense, very pleased with my experience! I would recommend Paul and Covert Ford to anyone! More

Covert Ford provided the best new car buying experience that we have ever enjoyed. During our search for the perfect King Ranch Expedition, we contacted five dealership. They were not even close. There that we have ever enjoyed. During our search for the perfect King Ranch Expedition, we contacted five dealership. They were not even close. There was no high pressure runaround. Covert and our sales person, Philip Robinson, provided quick and painless trading information. Our bottom line price was better by several thousand dollars than the price we were quoted from other dealers. The after market items were added and the car was ready a full day before promised. The entire trade took around an hour. We were introduced to service and tech personnel. Everyone was friendly and helpful and the car is just what we wanted. No hassle. This was a car buying experience out of the 50's or 60's. It doesn't get better than Covert. More