Covert Ford of Austin

Eli Goss is a professional and courteous salesman. Excellent communication with me during the whole process. Excellent communication with me during the whole process. More

Their facility is too old, and too small. SUPER crowded every time I take a vehicle in. Also, it takes FOREVER to get any service done. Again, I am assuming that it is because their capaci SUPER crowded every time I take a vehicle in. Also, it takes FOREVER to get any service done. Again, I am assuming that it is because their capacity is too small for their workload. Additionally, it is sort of the "Luck of the draw" as to which service advisor you get as to whether you are going to get updated, meaningful communications from them. This last one I had wasn't very good at communicating. I originally spoke to the service advisor and he didn't have all of his facts together. He told me he would call me back. Two days later, still no phone call. I called and left a VM for him. A day later, still no return phone call. I texted him.....still no response. I LITERALLY ended up driving back to the facility to be able to find out the status of my vehicle and had to wait 15 minutes while they "looked for him". All of this was after leaving my vehicle there for 7 - 10 days (BTW, it was there for over a month for the same problem just a week earlier). I have bought no less than 5 vehicles from COVERT, and I have been responsible for a couple of sales through referrals. I keep going back because they are the most convenient to my location, not because of their service. I WISH I had an alternative to them. Ford should require COVERT and Leif Johnson to build new facilities. They are both old, dingy, outdated, and just too small!!! More

I’ve been a Ford truck customer and driver for many years, and I brought my 50000 dollar truck to this dealership for a check engine light and was charged a certain amount and was returned the truck. A years, and I brought my 50000 dollar truck to this dealership for a check engine light and was charged a certain amount and was returned the truck. A few days later the check engine light comes on again and when I brought the truck back they were wanting to charge me even more to fix the issue. In my opinion this is a very dishonest service center and will not be recommending nor bringing back my vehicle to this location. I’m still owed an oil change and tire rotation yet I still will not return to get them done, you can keep them. When working with such a large company, I expect them to be more professional, which this location was not. More

Bradley and Caitlyn are fantastic to work with and gave my experience like no other! Thank for for the fast response and excellent service. my experience like no other! Thank for for the fast response and excellent service. More

The service was wonderful and the gentleman was very kind and had great customer service. I would definitely recommend it to other people. and had great customer service. I would definitely recommend it to other people. More

Good service for a very busy department. The work was done accurately and professionally. I am pleased with my maintenance program. The work was done accurately and professionally. I am pleased with my maintenance program. More

Never see the same service person. Made an appointment in advance and it still took almost 3 hrs to chug oil and rotate tires. Finally finished drove to a restaurant and read the resul Made an appointment in advance and it still took almost 3 hrs to chug oil and rotate tires. Finally finished drove to a restaurant and read the results only to find that they recommended changing the engine air filter which I agree should have been done but no one ever mentioned anything about anything to me. The only time the called for me was to get the wheel lock key. Other than that I had to ask how everything was going and about how much longer. It seemed as though there was a lot of disorganization. More

I was very apprehensive about getting this work done. My initial contact on the service left me feeling I was being taken advantage of as the time quoted was almost 3 times what even Ford said it should My initial contact on the service left me feeling I was being taken advantage of as the time quoted was almost 3 times what even Ford said it should take. I am glad we could reach a compromise on this and I am very happy with the work done. Earl Hines was an exemplary service representative and I cannot say enough good things about him. More

Great customer service, the service tech provided excellent service and met my needs as quick as possible. excellent service and met my needs as quick as possible. More

Service was amazing, friendly and on time. Appreciate the convenience of doing it at home. It was great to work from home while getting serviced for oil. Great value, will use again! Appreciate the convenience of doing it at home. It was great to work from home while getting serviced for oil. Great value, will use again! More