Covert Ford of Austin

My 2014 Escape had a low coolant light coming on intermittently for a few months and we were having to add coolant every month or so. We took it to a local auto shop who put it under pressure but co intermittently for a few months and we were having to add coolant every month or so. We took it to a local auto shop who put it under pressure but couldn’t determine what was wrong. Took it to Covert because we figured Ford might know what was going on. I made it clear that this was a persistent issue and that we had no coolant leaking visibly on our driveway, it just seemed to be disappearing. They said they found a leak in the heater hoses and replaced another component, and did a front brake job. Paid $1855 for all that work, 2 weeks later, low coolant light is back on, so I take it back and they tell me it was just a bubble in the line, topped off the coolant. 2 weeks later low coolant light back on so I take it back. Now they find that the coolant hoses are bad and need to be replaced -$750. I go to pick up and ask to speak with a manager, Jerry, to see about getting some help on the cost because I’m not sure the first work they did was even necessary. Then they tell me that coolant leaks in 2014 Escapes is a KNOWN ISSUE and that I’m probably going to end up with a blown head gasket and should just trade the car in before that happens. They said they would offer a fair trade in and get me a great deal on a new car. They offered $3,000 (lol) so basically I would be giving them my car considering the several thousands I’ve just shelled out for service that never should have been done in the first place. While I’m deciding what to do I also mention that the airbag light had come on the last time they had it. He says they’ll take care of the light and offer me a discount for the coolant hoses down to $530. Over to the sales department we go to see what kind of deal we can get on a new car. Sales guy Aaron shows us some new cars and we decide on one, haggle down to what we think is a fair deal, he goes to get the car to detail and we start the finance process. Then he comes back, says so sorry, but that deal is on this cheaper other car that we made clear we weren’t interested in. He says he’ll make it right and comes back with an offer $2,000 over what we had agreed on. We got up and walked away. Oh, and while scrolling through the used car inventory on his computer we came across literally the same car I have, for sale for $11,000+ so I’m thinking I just paid for all the work they would need done to turn around and resell it. I think they just really wanted my car to resell. So I go to get my car out of hock and they tried to charge me $100 to fix the airbag issue they caused. So now I’m out $2400 and driving around a car that’s probably going to leave me stranded on the side of the road with a blown head gasket at any given moment. We will never ever go back to Covert and will tell anyone who will listen to avoid them as well. The most dishonest and unethical dealership/service around. Avoid at all costs, go to Leif Johnson. More

Austin Carter was quick to respond to my internet inquiry and within 48 hours I was able to trade my vehicle and have my new one delivered to my doorstep. A+ and within 48 hours I was able to trade my vehicle and have my new one delivered to my doorstep. A+ More

Mr. Wes N. Mr. Jonathan L. Miss ALONDRA My family and I would like to thank you all so much for your professionalism, courtesy, and over generosity for helping with my truck repairs! We will definit and I would like to thank you all so much for your professionalism, courtesy, and over generosity for helping with my truck repairs! We will definitely recommend you to all of friends to say the least. I’m still blown away with excellent service and timely manner my fears were put to rest. Godspeed and thank you so much! Cordially, Carlos E. More

Austin Carter was awesome. But was made so easy. Really friendly kind and respectful. Will definitely shop her again and refer customers to him But was made so easy. Really friendly kind and respectful. Will definitely shop her again and refer customers to him More

I was able to work with Ricardo the day after Thanksgiving and he was awesome! I live in DFW and was able to work out a great day all over the phone in the same day. The finance manager I got was Thanksgiving and he was awesome! I live in DFW and was able to work out a great day all over the phone in the same day. The finance manager I got was amazing as well. He worked some magic and got me warranties with black friday deals that basically did not even increase my payments. All in all this whole experience was insanely smooth. Highly recommend these guys. More

We ordered and bought a brand new car and it has been in their shop more than we've had it at our house. Then when we are told it's ready for pickup the car has more problems with it then when we dropped it their shop more than we've had it at our house. Then when we are told it's ready for pickup the car has more problems with it then when we dropped it off there. We have talked to several managers and they never call you back or tray to take care of the problem. They are rude and keep passing you off to someone else and then that's the cycle of the covert Ford service. We are promised many things and then they turn around and say they never said that! We are still trying to get our car fixed so we can get it back. We have not had our car very long. But it's been in their shop for almost 2 months this go round. It's so unfortunate that the quality of service is so bad. When you call to get updates the customer service is very rude as well. We have ashed to speak with a higher up to get this taken care of and that's when you never get phone calls returned. More

I had one of the best, most unexpected buying experiences in my life, and I'm 74. My wife had an accident in our 2012 Prius on Labor Day. I'd been looking for a replacement and proper deal for over a month in my life, and I'm 74. My wife had an accident in our 2012 Prius on Labor Day. I'd been looking for a replacement and proper deal for over a month. The exact car I was looking for (year, make, model, trim level and color) came up on my computer. I had already ordered an identical car to be shipped to Austin from another vendor. The vehicle offered by Covert Ford was $1,315 less expensive than the other one. The only difference between the two vehicles was 8,000 miles on the odometer. I went to Covert to look at the vehicle they had, intending to use them as a straw man to get the other vendor to lower their price. I spent a total of 7 minutes with Gulsah Caylak looking at the vehicle. Decided it was perfect for us. Told Gulsah that I had to notify the other vendor and give them one more chance to reduce their price. Gulsah took the initiative to see if they could reduce the price of their vehicle--without my asking. The sales management agreed and suddenly I had "an offer I couldn't refuse." They even took another $150 off the price when I requested that the "doc fees" be eliminated, since I was willing to go to the DMV with a bill of sale and arrange for the title and registration myself. Seven minutes to purchase a vehicle that I wasn't expecting to buy at a price better than I was thinking. I hadn't even brought my checkbook. They took a credit card deposit, arranged to deliver the vehicle to my house later that day, and pick up the check then. It simply doesn't get any better than that. More

Worst experience of my life. The technicians failed to fix the issue I brought the car in for, but they broke multiple new things while working on it, including one that made it The technicians failed to fix the issue I brought the car in for, but they broke multiple new things while working on it, including one that made it no longer driveable, which they then said they were also unable to fix. However, they insisted, ludicrously, that the car had already been undriveable when I drove it to their dealership, so that it wouldn't be their problem. They totaled my car and then pretended that it was already broken when they got it. Don't let the cheats and incompetents at Covert touch any car you car about. More

I've been in 3 times for fuel related problems. 1st time was new fuel pump at 11k miles. Towed in so didn't know the Service Manager. No call from anyone on status after 3 days. Had to drive anothe 1st time was new fuel pump at 11k miles. Towed in so didn't know the Service Manager. No call from anyone on status after 3 days. Had to drive another vehicle up there to find customer relation manager to tell me what was going on. Took about 1 week to repair. 2nd time was another fuel problem at 24k miles (took 7 weeks to get get fixed because of part backorder). They did give me a loaner which was nice, but still had to pull teeth to get updates. Less than a week later it was towed in because of hesitation after re-fueling. Very few updates. Again had to pull teeth to get an update. Turned out the fuel pump was incorrectly resulting in fuel being pulled into places it shouldnt have been. Techs didnt know what was wrong. Replaced several sensors before going back to check the work from before where they ultimately found the problems. Wont be back. More