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Copeland Subaru Hyannis

Hyannis, MA

4.8
1,069 Reviews

95 Falmouth Rd

Hyannis, MA

02601

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1,069 Reviews of Copeland Subaru Hyannis

May 23, 2024

Ordered a part, paid for it and told it would take maybe two days to come in. That was 10 days ago. Called today and spoke with the service person, Michelle, who said she’s check on it and call us right bac More

by 4401debi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Martin
May 24, 2024 -

Copeland Subaru Hyannis responded

We apologize for the delay and lack of communication on this visit. It's my understanding that Norm, Michelle, and the team have confirmed a time to have this taken care of. Thank you for reaching out. As always, we are here should you have questions or concerns. Feel free to reach out any time. Bryan Scarpellini - Managing Partner Bryan@countoncopeland.com

May 23, 2024

I am always happy to bring my car for service at Copeland Subaru where i bought my Crosstrek Hybrid. My first Subaru will not be my last. The entire staff is awesome. More

by dbailey157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin, Chris DaCosta, Bryan Scarpellini, Patrick Packenham, Michelle Martin, Tristan Lai-Santos
May 23, 2024 -

Copeland Subaru Hyannis responded

We're delighted to hear that you enjoy bringing your Subaru Crosstrek Hybrid in for service at Copeland Subaru Hyannis! Thank you for choosing us! We'll see you next time. Safe travels! Bryan Scarpellni Managing Partner

May 23, 2024

We have been going to Copeland for service ever since moving to The Cap over two years ago. Everyone there has been friendly, efficient, and skilled in their work. And last week we purchased a new Subaru More

by ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris DaCosta, Max Martin-Simmons
May 23, 2024 -

Copeland Subaru Hyannis responded

Ken, we're delighted to hear about your positive experiences with both our service and sales teams at Copeland Subaru Hyannis. Thanks for the shout-outs to Essence and Max! Enjoy your new Subaru! Bryan Scarpellni - Managing Partner - (508) 534-2144

May 23, 2024

Excellent experience start to finish. Max went above and beyond to meet our needs! Thanks. More

by lrenniehill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Essence, Chris DaCosta, Max Martin-Simmons
May 23, 2024 -

Copeland Subaru Hyannis responded

We're glad to know that Max assisted you with your needs! Thank you for choosing us! We'll see you next time. Safe travels! - The Copeland Subaru Hyannis Team Bryan Scarpellni Managing Partner

May 23, 2024

For many reasons, I have consistently been satisfied with my service experiences at Copeland Subaru, More

by Sandra Morley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Michelle Martin, Tristan Lai-Santos
May 23, 2024 -

Copeland Subaru Hyannis responded

Sandra, thank you for trusting us with your business! We'll see you next time. Safe travels! - The Copeland Subaru Hyannis Team Bryan Scarpellni - Managing Partner - (508) 534-2144

May 23, 2024

I have been using this dealership for cars and service for years. It is consistently a great place to work with. More

by meghanonthecape
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan Lai-Santos
May 23, 2024 -

Copeland Subaru Hyannis responded

Meghan, thank you for your loyalty and support over the years! We're delighted to hear that you've consistently had great experiences with us at Copeland Subaru Hyannis. We look forward to continuing to serve you! Safe travels! Bryan Scarpellni - Managing Partner - (508) 534-2144

May 23, 2024

Justin Lai Santos, super service agent— thoughtful, thorough, efficient! Essence also excellent. Joe the mechanic excellent service. George the BEST at Copeland Subaru sold me my 2021 Forrester and giv More

by Ellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George in Sales, Tristan Lai-Santos
May 24, 2024 -

Copeland Subaru Hyannis responded

Ellen, we're delighted to hear that Justin, Essence, Joe, and George provided you with such excellent service at Copeland Subaru Hyannis! Thanks for sharing your positive experience.

May 23, 2024

This is a first rate dealership and our most recent service experience reinforced that opinion. Customer service folks were extremely helpful and the technicians worked overtime to get the car back to More

by MICHAELKARCHMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Martin
May 24, 2024 -

Copeland Subaru Hyannis responded

Michael, we're delighted to hear that our team at Copeland Subaru Hyannis provided you with exceptional service. Thanks for sharing your positive experience!

May 23, 2024

Essence was suuuper friendly and I loved the cute chotchkies she has on her desk, definitely made me smile More

by amij
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham
May 24, 2024 -

Copeland Subaru Hyannis responded

We're delighted to hear that Essence's friendly demeanor and desk decor made your visit enjoyable! Thanks for sharing this positive experience with Copeland Subaru Hyannis.

May 14, 2024

Dave and Justin were very helpful to find us what we were looking for.it was more than what we were planning on spending. But it is a much better car than what we thinking More

by sachem58
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justin Phillips, David Usher, Tristan Lai-Santos
May 15, 2024 -

Copeland Subaru Hyannis responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Bryan Scarpellini Managing Partner

May 15, 2024 -

Copeland Subaru Hyannis responded

Hi Sachem! We're glad to know that Dave and Justin were able to assist you in finding the perfect car at Copeland Subaru Hyannis. We hope you enjoy your ride, even if it was a bit more than expected! Bryan Scarpellni Managing Partner

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