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Copeland Subaru Hyannis

Hyannis, MA

4.9
1,278 Reviews

95 Falmouth Rd

Hyannis, MA

02601

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1,278 Reviews of Copeland Subaru Hyannis

May 17, 2022

Excellent, quality, and professional service appointment from intake to completion. Ive been a loyal customer for over 12 years. Highly recommend. More

by EVANSJAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa, Everton Gouveia
May 18, 2022 -

Copeland Subaru Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

May 17, 2022

Very unimpressed with the service we received at this dealer. We will hopefully be going to a different dealer for our Subaru needs. More

by 5491
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tristian
May 17, 2022 -

Copeland Subaru Hyannis responded

5491 - I'm so sorry to hear that and would love the opportunity to learn more. If you would care to reply with your invoice #, I can verify your visit and gather the necessary information to see how we can improve. Thank you for reaching out and looking forward to being able to assist. I'm also here anytime as well, should we be able to ever assist in real time. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

May 17, 2022

Gal was very pleasant and helpful. No hard sell! She made the appointment for the service I requested. So often they try to get you to have more done!! More

by debbyperson2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None, Everton Gouveia
May 17, 2022 -

debbyperson2 responded

Tx for an easy, pleasant visit. Only wish they had had coffee at 7:00am!!

May 17, 2022 -

Copeland Subaru Hyannis responded

Thank you very much for the support and kind words. There is a Sleep button on the coffee maker and sometimes it goes unnoticed. I am going to have some signage made so that others don't miss out as well. If you're anything like me, you need your coffee at 7 am!!! :) Thank you again for your support. Bryan Scarpellini - Managing Partner

May 17, 2022

Quick painless transaction, easiest car purchase ever. Ordered a car, was given updates and picked it up with a better deal than I expected for the exact car I wanted More

by rdmt23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa, Brittany Calle
May 18, 2022 -

Copeland Subaru Hyannis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Bryan Scarpellini Managing Partner

May 17, 2022

George Costa is great! He has always been beyond helpful. I have bought 5 outback from Copeland and its predesesdors. More

by KAREN80
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa
May 18, 2022 -

Copeland Subaru Hyannis responded

Thank you, Karen! Here at Copeland Subaru Hyannis, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Bryan Scarpellini Managing Partner

May 17, 2022

Drop off was quick and professional. Service was completed early with multiple calls to provide status updates More

by JCROWLEY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
May 18, 2022 -

Copeland Subaru Hyannis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Copeland Subaru Hyannis. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

May 16, 2022

Prompt honest efficient service. Went out if their way to accommodate my needs and schedule. More

by mjtclm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa, Bryan Scarpellini, Brittany Calle
May 16, 2022 -

Copeland Subaru Hyannis responded

Thank you so much for choosing Copeland Subaru Hyannis! Congrats on your new purchase, and let us know if we can be of any more assistance! Bryan Scarpellini Managing Partner

May 16, 2022

I bought my Subaru Outback in 2019 from this dealership. It was the best decision I made. Everyone there since the purchase to the service department for my maintenance oil change, tire rotation etc. are by More

by JOANNE.OKOLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa, Everton Gouveia
May 16, 2022 -

Copeland Subaru Hyannis responded

Joanne, Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Bryan Scarpellini Managing Partner

May 16, 2022

The service was prompt, informative and professional. Thank you. I was informed about a recall on my 2019 outback and appreciate it very much. The service team does go out of their way to assist you. More

by RWOELK1107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
May 16, 2022 -

Copeland Subaru Hyannis responded

We are very happy to hear Everton provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

May 16, 2022

Love the people there. But the folks who schedule the service appointments need some more info — like that you don’t do inspections on Saturdays. The guy I talked to told More

by ALISUNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The woman who checked me in at the bay, and who had the unfortunate task of telling me that no, I had been misinformed and I could *not* get an inspection as promised in the very last day of the month, was great and friendly
May 16, 2022 -

Copeland Subaru Hyannis responded

Thank you for your review. We’re sorry your visit didn’t go as planned. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy. Bryan Scarpellini Managing Partner

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