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Copeland Subaru Hyannis

Hyannis, MA

4.9
1,332 Reviews

95 Falmouth Rd

Hyannis, MA

02601

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1,332 Reviews of Copeland Subaru Hyannis

March 16, 2019

They severely damaged car They tried to tell us the car needed work that had actually been carried out a month prior. Then got rude when we declined further work. Picked up c More

by rshe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The Jim we dealt with was rude and a liar
Mar 19, 2019 -

Copeland Subaru Hyannis responded

I appreciate you sharing your experience and would like to look into this further so we may improve our service. I'm unable to determine your vehicle history without your name. Would you consider reaching out to me directly so that I may help? Thanks, Chris Langdon - Service Director - 508-778-5066

March 12, 2019

Regular maintenance 72,000 miles There seemed to be a much higher level of service this time. Everything was carefully explained by Patrick. There were no extra surprise charges. T More

by Jeanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick in Service. I’m sorry I didn’t remember his last name. He was awesome.
Mar 12, 2019 -

Copeland Subaru Hyannis responded

Hi Jeanne - We are delighted that you received the service you deserve at Prime Subaru Hyannis! We love to hear that Patrick explained all the repairs your car required and the costs so that there were no surprises. Thanks for the fantastic review! We would love to assist you again in the future.

February 20, 2019

Excellent, kindness, The very best consideration for women, very informative. Dylan has always been the best and most considerate person I am so impressed with him. His pa More

by maggiemia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Stewart
Feb 20, 2019 -

Copeland Subaru Hyannis responded

Thank you for your five stars, Maggie! We are so glad that you enjoyed working with Dylan during your visit to Prime Subaru Hyannis. See you next time!

February 20, 2019

STAY AWAY - Go to Atlantic or Planet Subaru After a couple of months of having my 2018 Subaru Outback I noticed that the mileage dashboard wasn't aligning with the gauge. I made a phone call to More

by subaru617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry Hitchcock , George Costa, Chris DaCosta
Feb 21, 2019 -

Copeland Subaru Hyannis responded

This review is shocking for me to read, quite honestly. Our team is known for our commitment to delivering an exceptional customer experience and it is abundantly clear from your description that there is a disconnect from the treatment our guests normally experience. I would like the chance to discuss this situation with you, if you're willing. I realize that you've left this review in a way that would allow you to remain anonymous but I hope you will consider giving me a call directly when you have the chance. I will speak with my team in the meantime and try to gather your contact information as well. Thank you, Chris Langdon - Service Director - 508-775-1843.

February 19, 2019

New car Just bought a new car at this dealership. Everyone was helpful and easy to work with. Bought the car that I wanted without feeling pressured. More

by Tricia8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Fortin, Dan Stewart
Feb 20, 2019 -

Copeland Subaru Hyannis responded

Hi Tricia - Congratulations on your new vehicle! We are so glad you found the Prime Subaru Hyannis team easy to work with and drove home in the car you wanted. Thanks for the great review!

February 11, 2019

Great customer service , friendly atmosphere. George Costa and Jim Welch assured me they would help me to purchase my vehicle. Love my Subaru Impreza reliance. More

by Subaru, Nancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa, Jim Welch
Feb 11, 2019 -

Copeland Subaru Hyannis responded

Hi Nancy - We're honored you chose Prime Subaru Hyannis to purchase your new Subaru Impreza! Thanks for the wonderful review, these are all things we love to hear and will be sure to congratulate the team. We hope to see you back in for your first oil change!

February 08, 2019

1st Service for my Outback Great service overall. Took care of basic service and addressed 2 recall issues without a problem. The only item they were unable to address was downl More

by BSL66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Welch
Feb 08, 2019 -

Copeland Subaru Hyannis responded

I very much appreciate your business and your feedback. I apologize that our team was unable to assist with updating your map function, I will definitely look into including this training for our service team moving forward. Thank you for helping us improve, Bryan Scarpellini - General Manager - (774) 487-3341

February 04, 2019

Costly Very costly for regular maintenance . 30,000 miles maintenance cost $186.00 , Differential service should be included with maintenance cost . Oil cha More

by Paul Subaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Kornet
Feb 05, 2019 -

Copeland Subaru Hyannis responded

Hi Paul - It's my goal to keep our prices competitive even with our higher costs in quality, factory parts, and skilled technicians. As a result we often price shop our competition to ensure that our pricing is in line. If for any reason you should find that our pricing is off base please feel free to contact me directly. Thank you for your feedback - Bryan 774-487-3341

December 17, 2018

Poor Customer Service and Communication I love my new car but the purchasing process has been an absolute nightmare with this dealership. Purchasing a new car is supposed to be exciting but More

by FrustratedCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith Bertrand, Robert Wayburn
Dec 18, 2018 -

Copeland Subaru Hyannis responded

I'm truly sorry for your frustrating experience. This is a very uncharacteristic experience for our customers to have. I also apologize for the delay in your reimbursement and will look into the status of your check. Thank you, Bryan Scarpellini - General Manager - (774) 487-3341

November 05, 2018

Terrific sales experience We have bought our fourth Subaru from George Costa at this dealership- he really goes the extra mile for his customers- would highly recommend buying More

by New Subaru fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle, George Costa
Nov 05, 2018 -

Copeland Subaru Hyannis responded

It makes our day to hear that George went the extra mile during your visit! Thank you for supporting Prime Subaru Hyannis!

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