Copeland Subaru Hyannis
Hyannis, MA
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1,332 Reviews of Copeland Subaru Hyannis
They severely damaged car They tried to tell us the car needed work that had actually been carried out a month prior. Then got rude when we declined further work. Picked up c They tried to tell us the car needed work that had actually been carried out a month prior. Then got rude when we declined further work. Picked up car to find there was significant damage to door. It turns out they were aware of it but decided not to say anything. Terry in service has always been great but the rest if the operation is a nightmare... More
Regular maintenance 72,000 miles There seemed to be a much higher level of service this time. Everything was carefully explained by Patrick. There were no extra surprise charges. T There seemed to be a much higher level of service this time. Everything was carefully explained by Patrick. There were no extra surprise charges. The service was done in the time estimated. During check-out with Patrick all charges and services were explained. I was walked to my car where I was thanked again. It was an excellent experience! Thank you to Patrick and the technicians. More
Excellent, kindness, The very best consideration for women, very informative. Dylan has always been the best and most considerate person I am so impressed with him. His pa The very best consideration for women, very informative. Dylan has always been the best and most considerate person I am so impressed with him. His parents are so blessed. More
STAY AWAY - Go to Atlantic or Planet Subaru After a couple of months of having my 2018 Subaru Outback I noticed that the mileage dashboard wasn't aligning with the gauge. I made a phone call to After a couple of months of having my 2018 Subaru Outback I noticed that the mileage dashboard wasn't aligning with the gauge. I made a phone call to inquire about this situation and Terry Hitchcock informed me that I shouldn't pay attention to to the dashboard and that it is never truly accurate and told me that there was nothing the dealership could do. A couple of months go by and there were 2 instances that my car ran out of gas but the gauge and dashboard indicated there was plenty of gas (1/4-1/2 tank). After the first time I was under the impression that maybe it was my fault but after nearly deadly experience of getting side swiped after my car had ran out of gas at the intersection of 95 & 495, I knew something was up. This prompted me to have another discussion with the dealership. I called them brought in my car for an oil change and asked them to look at a wire dangling from my back bumper, an oil stain that came with the car along with my gas gauge. They told me they couldn't repair the wire and it came from natural wear and tear and proceeded to tell me nothing was wrong with the gauge. Fast forward another couple of months I get a notice from Subaru about a recall affecting the gas gauge and the dashboard. I got on the phone and discussed my frustration in a calm cool manner. During the conversation Terry informed that they weren't able to fix the recall yet. I had a funny feeling that this dealership wasn't being upfront or honest about actually addressing my issues I presented them. This prompted me to call another dealership, which I did and they told me to drop off my car and they would fix the recall. This frustrated me because Terry told me the dealership wasn't capable of fixing the recall or the other issues. I told him I had contacted another dealership and they said they could fix it that day, Terry began to get increasingly frustrated and began yelling and swearing at me and eventually slammed the phone telling me to go F*** myself. I called back and tried to talk to management about this lack of customer service and was hung up on and all my cars were ignored after their service manager swore and screamed at me. I strongly recommend that you take your business elsewhere because the dealership will lie to you about service that are performed and have no idea what customer service is. More
New car Just bought a new car at this dealership. Everyone was helpful and easy to work with. Bought the car that I wanted without feeling pressured. Just bought a new car at this dealership. Everyone was helpful and easy to work with. Bought the car that I wanted without feeling pressured. More
Great customer service , friendly atmosphere. George Costa and Jim Welch assured me they would help me to purchase my vehicle. Love my Subaru Impreza reliance. , friendly atmosphere. George Costa and Jim Welch assured me they would help me to purchase my vehicle. Love my Subaru Impreza reliance. More
1st Service for my Outback Great service overall. Took care of basic service and addressed 2 recall issues without a problem. The only item they were unable to address was downl Great service overall. Took care of basic service and addressed 2 recall issues without a problem. The only item they were unable to address was downloading an update for my map function. I was sent an Email from Subaru telling me I could download a free update but attempted to do it twice and couldn’t succeed. Asked the dealership if they could get this done and they too were unsuccessful. A little disappointed that they are not trained to get this done for customers. More
Costly Very costly for regular maintenance . 30,000 miles maintenance cost $186.00 , Differential service should be included with maintenance cost . Oil cha Very costly for regular maintenance . 30,000 miles maintenance cost $186.00 , Differential service should be included with maintenance cost . Oil change, filters replaced, tire rotation. More
Poor Customer Service and Communication I love my new car but the purchasing process has been an absolute nightmare with this dealership. Purchasing a new car is supposed to be exciting but I love my new car but the purchasing process has been an absolute nightmare with this dealership. Purchasing a new car is supposed to be exciting but Prime Subaru has made it a hassle from start to finish. To elaborate: Prior to the purchase, I noticed a handful of scratches throughout the exterior of the car. I asked if those could be touched up prior to the purchase. The request was acknowledged but nothing was done. The day after I received my vehicle, I noticed it was not inspected. I was never notified of this and it was only after I realized this and contacted the sales representative was I advised that there was no inspection sticker. I proceeded to get the vehicle inspected myself and sent the invoice to be reimbursed. That was on November 1st. Today is December 17th and I have yet to receive a reimbursement check. After the purchase I realized the scratches that I previously mentioned, along with a few other minor issues, had never been taken care of. I was able to get in touch with the dealership and they agreed to remedy the issues and I dropped off the vehicle to be serviced. I’ll give credit where credit is due, I appreciate that they agreed to fix the few problems with the car. I dropped off the vehicle with the sales manager, Keith and he assured me that he would have his service team touch up the scratches and fix the handful of other issues. I was assured none of it would be a problem. When I came to pick up the vehicle two days later, the handful of other items had been fixed (and I appreciate that) but the scratches had not been taken care of. I had been promised when dropping off the vehicle that they would be fixed and there was no explanation as to why they weren’t corrected. Most importantly, I emailed the sales representative, Keith the sales manager and the general manager on Thursday, December 6th detailing these exact frustrations. I was called on Friday, December 7th by the sales representative and was told by him that he would get the check to me promptly and work to remedy the situation as a whole. It has been over one week since that conversation and I have received no further communication from the dealership and have yet to receive the reimbursement check. If I have to get an inspection sticker myself or if you are unable to make the fixes that I have requested, that’s ok, I don’t mind. But please communicate that to me. Do not tell me that you will do something and then never actually do it. Buyer beware, Prime Subaru is extremely lacking in courteous and prompt service. More
Terrific sales experience We have bought our fourth Subaru from George Costa at this dealership- he really goes the extra mile for his customers- would highly recommend buying We have bought our fourth Subaru from George Costa at this dealership- he really goes the extra mile for his customers- would highly recommend buying from him - especially if you are from Nantucket! More