Copeland Subaru Hyannis

Brake service As always, this experience with.Prime Subaru service was positive. My Outback has over 200,000 miles and so service is a big part of keeping my car on As always, this experience with.Prime Subaru service was positive. My Outback has over 200,000 miles and so service is a big part of keeping my car on the road. Every encounter I have had with prime Subaru has helped me toward that goal. The staff is pleasant, courteous, and never talks down. I always feel as if I have been treated fairly and respectfully. More

Professional Team at Prime Courteous and customer-oriented team at Prime Subaru made for a pleasant experience. I was mistakenly over billed but the shop manager took time to g Courteous and customer-oriented team at Prime Subaru made for a pleasant experience. I was mistakenly over billed but the shop manager took time to go through the parts and labor item by item to figure out the problem. My bill was adjusted accordingly. Car runs fine so far so it seems the repair was successful. Will use Prime again. More

Purchase Forester George found exactly what we were looking for within our budget. Our original visit was on a Sunday, which we appreciated. Once our preferred was loca George found exactly what we were looking for within our budget. Our original visit was on a Sunday, which we appreciated. Once our preferred was located, paperwork was completed in a timely manner. More

Friendly and efficient Customer intake was easy, friendly, relaxed but service was efficient. I had a small recall but then needed diagnosis on strange noise & they fixed th Customer intake was easy, friendly, relaxed but service was efficient. I had a small recall but then needed diagnosis on strange noise & they fixed them both in 2 hours. Not cheap for the fix but not unreasonable either. More

excellant service Service inspected car on tight schedule and helped with used cars, l will purchase a 2nd car from George. Outback purchased thru George very Service inspected car on tight schedule and helped with used cars, l will purchase a 2nd car from George. Outback purchased thru George very positive experience. More

Brake light switch Recall done, brake lights not checked!? Job done, NOT checked! Brought in for Recall of BRAKE LIGHT switch. Easy, quick fix, got us in on time, performed the change quickly. Thanks for that Job done, NOT checked! Brought in for Recall of BRAKE LIGHT switch. Easy, quick fix, got us in on time, performed the change quickly. Thanks for that. Told us we were "all set". We drove 1/10 mile (or less) to get coffee, just to be sure, I got out and actually checked BRAKE LIGHTS, the RH brake light lamp was not working! Sorry, that is a FAIL! Evidently, they just toss in a new BRAKE LIGHT switch, but see no reason to verify by checking the BRAKE LIGHTS! Really????? I bought a new bulb for $4 on the way home, installed it in about 5 minutes (2 screws, pop out light assembly, replace bulb, re-install light assembly.) We CHECKED brake lights AFTER JOB WAS DONE... Now our brake lights work fine! Disappointed that a VERY simple switch replacement which should have been checked by an even more simple check of the brake lights was evidently not part of that particular Recall procedure??? I realize this is a SMALL thing.. however, It's the little things that keep you coming back. We WON'T be! Changing the bulbs is so easy, mind boggling that they wouldn't check AFTER the recalled brake light switch replacement... While it is remotely possible the bulb burned out in the approximate 520 FOOT drive to the coffee shop (as suggested by the Svc. Mgr.) I think most would agree it is HIGHLY unlikely....(ok, almost impossible odds) Oh, and asked for an inspection sticker while we were there, seemed there was a 1 hour wait for that, so we passed on it, I bet they would have seen the brake light issue if they had done the inspection sticker for us! (at least I hope so) Side note, While we were waiting, we had questions about the new Outback, they were too disorganized, never got anyone to answer, Won't be trading in our 2014 Crosstrek and buying new at THIS dealership. Too bad, we were in a buying mood. More

Friendly, No pressure, Done Right Patrick helped me and he was courteous, informative and professional. They noted that I was close to my next regular maintenance and offered to compl Patrick helped me and he was courteous, informative and professional. They noted that I was close to my next regular maintenance and offered to complete it at this visit, but I was tight on time and refused- that was no problem and I appreciated not being pressured. They promptly fixed my issue and completed my state inspection. Great experience. More

Great customer service I had a very positive experience with the service department. Jim Welch treated me very well and is a pleasure to deal wit. Thanks again! I had a very positive experience with the service department. Jim Welch treated me very well and is a pleasure to deal wit. Thanks again! More

Trustworthy Had a recall on my passenger side airbag. Decided to do a needed oil changes tire rotation while at it. They discovered I needed work done on my bra Had a recall on my passenger side airbag. Decided to do a needed oil changes tire rotation while at it. They discovered I needed work done on my brakes as well, so I opted to have that taken care of. They put me in a loaner so as not to inconvenience me at all, so I enjoyed the use of brand new Forester for the weekend. I cannot praise Jim Welch enough. He is u unfailingly helpful, explains everything clearly, and never makes me feel pressured. I feel I comfortable bringing in my 2012 Outback and appreciate the warm and friendly atmosphere at this dealership. More

Ignoring the customer At the beginning of March 2019 we became aware that our 2011 Outback was included in a recall because there was a Takata airbag on the passenger side. At the beginning of March 2019 we became aware that our 2011 Outback was included in a recall because there was a Takata airbag on the passenger side. We called Prime Subaru in Hyannis, MA, where we had bought the car, and asked about getting it fixed. We were told by an unidentified individual in the service department that the repair kits were being received slowly, but that he would "put us on the list," and we could expect a call toward the end of March to bring the car in. When we hadn't heard anything by April 6th, we left a voicemail (service is closed on Saturdays, I guess) asking for a call back on Monday the 8th so we could find out what the heck was going on. It is now 6:36 PM on the 8th. Did we get a call back? NO! Hope they don't think we'll ever buy from them again. More