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Copeland Subaru Hyannis

Name: Copeland Subaru Hyannis
Address: 95 Falmouth Rd, Hyannis, MA, 02601, US
Telephone: (508) 680-0333
Rating: 4.9

4.9

1,413 Reviews

95 Falmouth Rd, Hyannis, Massachusetts 02601

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Sales: (508) 680-0333

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Copeland Subaru Hyannis

Hyannis, MA

4.9

1,413 Reviews

Call Dealership (508) 680-0333

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95 Falmouth Rd

Hyannis, MA

02601

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4.9

1,413 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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1,413 Reviews of Copeland Subaru Hyannis

July 22, 2021

SALES VISIT - USED

Excellent service , staff is wonderful ! I have been there twice and I am very very happy with the wonderful people, smile, friendly customer service! Thank you there twice and I am very very happy with the wonderful people, smile, friendly customer service! Thank you More

by athinapanagiotidis62

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

I don’t Remember the name of the person, Patrick Fortin, Patrick Packenham

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Jul 23, 2021 -

Copeland Subaru Hyannis responded

Thanks for your feedback on your recent visit to Copeland Subaru Hyannis. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Bryan Scarpellini Managing Partner

July 21, 2021

SERVICE VISIT

First time visit under new ownership--service rep very inexperienced. Could not answer basic questions. Either train reps or hire experienced reps. Need marked improvement in this area. inexperienced. Could not answer basic questions. Either train reps or hire experienced reps. Need marked improvement in this area. More

by LUEAN

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Employees Worked With

Essence Mahoney

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Jul 21, 2021 -

Copeland Subaru Hyannis responded

We apologize that this visit did not live up to the high standards that we have all come to expect from our team. Taking the time to train young men and women who express interest in the automotive industry can at times prove challenging but we appreciate your patience and feedback. We will continue to work hard to train these young individuals to come up to speed as quickly as possible while helping to minimize any inconvenience to our customers. Patrick, myself and the remainder of the team have been and will continue to be available if we can be of any assistance. Please feel free to grab one of us at any time. Bryan Scarpellini - Managing Partner.

Jul 21, 2021 -

LUEAN responded

Thank you for your response. I just wanted to call this one area to your attention. I've been going to this dealer location since 2014.

July 20, 2021

SALES VISIT - USED

Bought from out of state. Seamless transaction. Car was in excellent condition. They do lots of work to get their cars as close to new as possible. Down to new fuse covers in excellent condition. They do lots of work to get their cars as close to new as possible. Down to new fuse covers More

by SETH21

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Robert Wayburn

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Jul 20, 2021 -

Copeland Subaru Hyannis responded

Thank you, Seth, for choosing Copeland Subaru Hyannis, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

July 20, 2021

SERVICE VISIT

Very efficient and helpful. Service department picked up my car from work and returned it before my shift was over. I would use them again. my car from work and returned it before my shift was over. I would use them again. More

by TRAVEL0621

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Patrick Packenham

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Jul 20, 2021 -

Copeland Subaru Hyannis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

July 20, 2021

SERVICE VISIT

Good service—efficient and fast.Express service works Good service—efficient and fast. Express service works well. You are in and out quickly which is most helpful! Representatives were friendly and he Good service—efficient and fast. Express service works well. You are in and out quickly which is most helpful! Representatives were friendly and helpful too! More

by Quiltlady48

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Patrick Packenham

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Jul 21, 2021 -

Copeland Subaru Hyannis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Copeland Subaru Hyannis, we look forward to having you as one of our valued customers for many more years to come! Bryan Scarpellini Managing Partner

July 17, 2021

SERVICE VISIT

When I had an issue regarding pre-paid service it was quickly resolved to my total satisfaction. Staff are all extremely polite and very pleasant to deal with quickly resolved to my total satisfaction. Staff are all extremely polite and very pleasant to deal with More

by TURTLEDOCK

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Patrick Packenham, Everton Gouveia, Thomas McCarthy

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Jul 19, 2021 -

Copeland Subaru Hyannis responded

Thank you for your review. We're sorry your visit didn't go as planned. This is clearly not the normal experience of our customers and we'd love to find out what pre-paid service was not honored. If you would be so kind as to supply us with a way to verify the visit and pull your records we would love the opportunity to look into this for you. Feel free to reach me at 508-737-4365 or bryan@countoncopeland.com Bryan Scarpellini Managing Partner

Jul 19, 2021 -

TURTLEDOCK responded

see below

Jul 19, 2021 -

TURTLEDOCK responded

I was in touch directly and my issue was immediately resolved. I appreciate the fast response and excellent response to a complaint. Copeland will continue to receive my business and my recommendations.

July 17, 2021

SERVICE VISIT

Compared to the last dealership I dealt with it's like night and day. The previous one was a nightmare. Customer service was horribly lacking. night and day. The previous one was a nightmare. Customer service was horribly lacking. More

by ROYCROFTCAROL7

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Patrick Packenham

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Jul 18, 2021 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Bryan Scarpellini Managing Partner

July 17, 2021

SERVICE VISIT

I was a last minute appointment and I was taken right away. The car was at the dealership for 4 days and I was given a loaner car. away. The car was at the dealership for 4 days and I was given a loaner car. More

by MESSIEREN

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Patrick Packenham, Everton Gouveia

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Jul 18, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Bryan Scarpellini Managing Partner

July 16, 2021

SALES VISIT - NEW

I had a great experience with this dealership! Small dealership, although they'll be moving soon and expanding. I chose a 2021 WRX, hadn't even been shipped to them yet. I worked with Robert and Chris dealership, although they'll be moving soon and expanding. I chose a 2021 WRX, hadn't even been shipped to them yet. I worked with Robert and Chris and they were awesome at keeping in touch, always answered my questions right away, worked hard to get me a great deal, and were super pleasant all around. Those guys worked hard to get me what I'd been dreaming of for years. I was coming from the Vineyard and they picked us up at the boat, drove us to have lunch. Didn't take long at all once at the dealership. I highly recommend these guys. More

by jules

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Chris DaCosta, Robert Wayburn

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Jul 16, 2021 -

Copeland Subaru Hyannis responded

Congratulations on your 2021 WRX, Jules! Thank you for your fantastic, five-star review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with both Robert and Chris here at Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

July 16, 2021

SERVICE VISIT

I was not happy with the service. My car problem with the key was not resolved in a professional manner. I don’t think I felt valued here any more, and I don’t know if the place was sold again? key was not resolved in a professional manner. I don’t think I felt valued here any more, and I don’t know if the place was sold again? More

by ASTRIDBROD

Verified Customer

Recommend Dealer

Employees Worked With

I did not know the persons name.

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Copeland Subaru Hyannis

Copeland Subaru Hyannis Awards Awards

1,413 Reviews of Copeland Subaru Hyannis

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