Copeland Subaru Hyannis

Excellent service All concerns/ problems addressed: 60,000 maintenance, new front brakes, driver side glass replacement (part ordered a month ago & was there), side air All concerns/ problems addressed: 60,000 maintenance, new front brakes, driver side glass replacement (part ordered a month ago & was there), side airbag recall replacement, new rear wiper blade. My car drives like a new car now. Ready for Nov MA required inspection. Service reps kept gave me status updates were kind, understanding, explained everything. I expected this to be an expensive car appt. Terry gave me estimate before car work started. More

Great service Met with Bryan the manager he was efficient and very helpful checked out the problem it was tires and after I agreed to the repair he ordered the tire Met with Bryan the manager he was efficient and very helpful checked out the problem it was tires and after I agreed to the repair he ordered the tires they arrived the next day I was given a loaner car — I needed to get to work — my tires were replaced. A very pleasant experience More

Service payment Tried 4X to reach service or attendant for payment through automated choices and none available. Tried name spelling choice offered and it was not rec Tried 4X to reach service or attendant for payment through automated choices and none available. Tried name spelling choice offered and it was not recognized. More

Trading in Forester for newest midel Knowledgeable salesman (Matt) made buying my new Forester painless. Very friendly, professional service and good price for my trade-in even tho it had Knowledgeable salesman (Matt) made buying my new Forester painless. Very friendly, professional service and good price for my trade-in even tho it had some issues. Fair pricing and dealer discounts More

I had excellent help in selecting my car. I was very nervous when I first began looking for a car. This is a huge commitment for me. However, George Costa was easy going, answered all my ques I was very nervous when I first began looking for a car. This is a huge commitment for me. However, George Costa was easy going, answered all my questions and really gave me the time I needed to make my decision. I feel that even now I can call him any time and he will be ready to help.Thank you George! More

Mystery sound in car Good job of communicating multiple times about the repairs. Check out was slow. Work was complete. Took me in even though I forgot my appointment! Good job of communicating multiple times about the repairs. Check out was slow. Work was complete. Took me in even though I forgot my appointment! More

Review of buying a new car George was great. Very friendly, very knowledgeable about his product. He explained contracts and options to us being sure we understood. Chris too wa George was great. Very friendly, very knowledgeable about his product. He explained contracts and options to us being sure we understood. Chris too was well versed in the finances available to us and took the time to check for answers to our questions. George did his utmost best to get us a fair price for our car. We thoroughly enjoyed our time spent with George not only his Subaru knowledge but just getting to k now him as a person and what interests him (his family, new house and golf!). We wish him the best on all parts of his busy life and thank him for making a car purchase as painless as possible! More

felt like we were an inconvenience so we got the grand opening letter with a trade value for our car "your car will never be worth this much again" So my wife and I packed up our ki so we got the grand opening letter with a trade value for our car "your car will never be worth this much again" So my wife and I packed up our kids and went in to get some pricing. We had to take here car because of the car seats already being installed in it, brought the flier, a photo of the odometer reading and wanted to get prices on a new lease with 10k miles/year and the numbers they gave us on the sheet that was mailed to me. Our salesman couldn't give us a quote unless someone put their hands on the vehicle. He couldn't even use the numbers that your dealership gave us to provide a hypothetical quote. Then we find out that the value printed in large, bold font was not accurate due to the mileage of the vehicle. I even showed the email from another Subaru dealer saying that they would match the total on my sheet, even with the miles on the car. Still, no hypothetical quote. I get that this decision was out of our salesman's hands and I do not hold him accountable at all for that. Just a dumb store policy. I ended up buying my car at the other Subaru dealer. We could not even get a quote on a new vehicle without my car being there, our kids ages 2 years and 3 weeks were shushed twice because they wanted to film someone in the show room. Our son was having fun playing with the balloon that was given to him by someone at your event, and our daughter was hungry. Upon showing up one of your sales staff threw those snappers that POP as soon as they hit the ground, and had thrown them right at our feet and our baby stroller. The two people there that we knew personally treated us normally and were great, but everyone else there had the most fake attitude I have ever seen. More

Dependable. Honest. High level service. I’ve been using this Subaru dealership for 16 years. They have high quality staff and I feel confident that they do as they say. Highly recommend Pri I’ve been using this Subaru dealership for 16 years. They have high quality staff and I feel confident that they do as they say. Highly recommend Prime Subaru. More

6000 mile first service on new vehicle My first service with this dealer was for a 6000 mile required oil change. I had a scheduled appointment In addition I had a sensor problem with my My first service with this dealer was for a 6000 mile required oil change. I had a scheduled appointment In addition I had a sensor problem with my Tire Pressure sensors I waited 2 1/2 hours for the car, the tech told me they checked for nails in the tires (it’s a sensor issue and I would have to come back and leave the car for an extended time), and they initially charged me $120 even though I had a coupon for $80 (they corrected this error) On my way home, the Sensors shut off again I have no choice but to return to this dealer at least for now Very poor way to get customer loyalty Hopefully the service department can improve to the level of their excellent sales dept More