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Copeland Subaru Hyannis

Hyannis, MA

4.9
1,446 Reviews

95 Falmouth Rd

Hyannis, MA

02601

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1,446 Reviews of Copeland Subaru Hyannis

August 19, 2021

They took time to be sure that the vehicle was safe. Shuttle drivers were particularly awesome. I will certainly take our family car here again. More

by richardfishjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Aug 19, 2021 -

Copeland Subaru Hyannis responded

Thanks for sharing your thoughts about your experience with Copeland Subaru Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

August 18, 2021

Scheduled my visit promptly. Received confirmation electronically. Was received w/o waiting and my vehicle was return in th he timeframe promised. The waiting area was clean, comfortable, with bevera More

by JDMONTGO51
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Aug 19, 2021 -

Copeland Subaru Hyannis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

August 17, 2021

Everyone at this establishment is very friendly and professional. I would and have recommended this dealership to friends and family. We are very satisfied. This was our third time doing business here. More

by WSMBBA1809
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Bertrand, George Costa, Chris DaCosta, Patrick Packenham
Aug 18, 2021 -

Copeland Subaru Hyannis responded

Thank you for choosing Copeland Subaru Hyannis, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

August 17, 2021

Service is always great! The guys at Copeland always make me feel like family! They got me right in and on my way in a timely manner as usual. More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Aug 18, 2021 -

Copeland Subaru Hyannis responded

Thank you for your business, Rob, and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

August 17, 2021

I wanted to have my headlight fixed. The part was not in stock, but they said the could get it in a day. I figured I would come back when the part was in, but they said I needed to leave my car there in or More

by DANIMCKENNA
Recommend Dealer
No
Employees Worked With
Everton Gouveia
Aug 31, 2021 -

Copeland Subaru Hyannis responded

Providing a positive experience is our top priority, Dani, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to access your records. I look forward to connecting with you. Bryan Scarpellini Managing Partner

August 15, 2021

They very personable and answered all my questons took very care of my needs they had a couoke of vehicles to show me and had a very good test drive More

by LEHTOLAGAL2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris DaCosta, Robert Wayburn
Aug 16, 2021 -

Copeland Subaru Hyannis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

August 15, 2021

I am in need of a part replacement, have called to schedule a service, no answer, left a message for service and not called back, then called on Sat. And left a message so will see what happens next. More

by BARBARA.F.STACK
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mercy has been the service rep who has been very helpful
Aug 16, 2021 -

Copeland Subaru Hyannis responded

Thank you for your feedback for our service department. Barbara. I'm sorry about the lack of communication on our part and hope this will be resolved soon. Please don't hesitate to reach out to me directly if I can be of assistance. We appreciate your business and look forward to seeing you! Bryan Scarpellini Managing Partner

Aug 16, 2021 -

BARBARA.F.STACK responded

I am waiting for a call back from Service as we speak to schedule this part replacement. Hopefully I will have this done today 508 534-9506

August 14, 2021

The dealership has recently been sold tonew owners The dealership has recently been sold to new owners (third time in the past few years.) It has the.potential to be better but constant change of p More

by OSDC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Aug 16, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for your honest feedback! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be an overall positive one at Copeland Subaru Hyannis. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

August 14, 2021

Are used to cope with Subaru for a recent service and it was great! I have since purchased a new vehicle and the salesman George Costa was excellent. And Chris the manager was very helpful and closing all t More

by TREDMOND35
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa, Chris DaCosta
Aug 16, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for your excellent review! We are so glad that George and Chris had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new Subaru, and we look forward to serving you again! Bryan Scarpellini Managing Partner

August 13, 2021

I was disappointed that someone ordered the wrong part Which means I have to make another trip from Vineyard, not what I wanted to have to do More

by robertlubran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Everton Gouveia
Aug 13, 2021 -

Copeland Subaru Hyannis responded

Robert, Thank you for the feedback. I'm sorry that the part ordered was incorrect. We value your support and want to help in any way possible. While we know how hard it is to get vehicles to and from the Island, we want to see if we can help make that a little easier. When you are ready to have the part installed, please let me know so that we can help get the vehicle picked up and dropped off at the boat for you should that help. Bryan Scarpellini Managing Partner bryan@countoncopeland.com

Aug 18, 2021 -

robertlubran responded

It costs me $192 to bring my car over from Martha's Vineyard to Hyannis for service. I don't wanat to have to come over for a third time this summer at a cost of $192. I understand the part in question does not affect the safety of my vehicle. This is a car that we only drive in the summer when we are on Martha's Vineyard. Therefore, I'd like to request that the repair be made next summer (2022).

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