Copeland Subaru Hyannis

I did not have appointment, but I was taken anyway. Service was performed in amount of time estimated with no issues. Waiting room was clean and comfortable. I was treated well. Service was performed in amount of time estimated with no issues. Waiting room was clean and comfortable. I was treated well. More

Great Service Departmeny Had 3 recalls done on my 2019 Ascent-car drives like a dream. Thanks to a great bunch of people in service Brian Denn Svc. Mgr. Patrick Packenham Heid Had 3 recalls done on my 2019 Ascent-car drives like a dream. Thanks to a great bunch of people in service Brian Denn Svc. Mgr. Patrick Packenham Heidi and and Ellen. You guys were great- I live on the island of Martha's Vineyard and would highly recommend Prime Subaru for both serice and sales- Drive the extra 2 or 3 mile for a great experience. More

Prompt helpful service. Provided a quick response to our enquiry. Very knowledgeable on the vehicle. Very helpful in answering the questions we had. Offered us clear and a Provided a quick response to our enquiry. Very knowledgeable on the vehicle. Very helpful in answering the questions we had. Offered us clear and attractive pricing without any haggling. Were able to supply the vehicle we wanted within a short time. The vehicle was well prepared at pickup. We were given a very thorough introduction to the new vehicle. The paperwork was handled expeditiously. More

The two women Heidi and Ellen were exceptionally pleasant and helpful. They showed knowledge were very efficient in getting my paperwork done and followed up with the issues and timing of the work being done and helpful. They showed knowledge were very efficient in getting my paperwork done and followed up with the issues and timing of the work being done. My brakes were lined and Heidi told me that they might feel different so to try them out before heading out. Both women are a real asset to this service department. And showed enthusiasm in their jobs 👍👍 More

We had an appointment to try a car I had seen on the internet. We were greeted and attended to when As soon as we arrived. Everyone was very professional that day and when we returned to finalize the de internet. We were greeted and attended to when As soon as we arrived. Everyone was very professional that day and when we returned to finalize the deal. Best service we’ve ever received at a dealership. More

Subaru Lamp Switch Recall Received an email notice from Prime for a safety recall on a Brake Lamp Switch. I called service and scheduled an appointment two days later. Brough Received an email notice from Prime for a safety recall on a Brake Lamp Switch. I called service and scheduled an appointment two days later. Brought the car in and everyone was very friendly and professional. The waiting room was comfortable with complimentary coffee and snacks. A half an hour later, I was on my way with no charge or problems. This was my first experience with Prime Subaru Hyannis Service. More

I ordered parts which the parts room didn’t order. I showed up as scheduled for my appointment and just got denials, Fail. Then I got charged $150 for an oil change and a tire rotation. I am taking my showed up as scheduled for my appointment and just got denials, Fail. Then I got charged $150 for an oil change and a tire rotation. I am taking my business elsewhere. The only good part was the service lady Heidi, she tried to make it better. More

Very professional; very friendly .Tori,in service ,made me feel comfortable from the minute I walked into the dealership until she walked me to my car and thanked me for my business. me feel comfortable from the minute I walked into the dealership until she walked me to my car and thanked me for my business. More

Prime Subaru in Hyannis is great great people great service. I only get my car worked done at prime Subaru. Best service around service with a smile. service. I only get my car worked done at prime Subaru. Best service around service with a smile. More

helpful and professional Heidi was helpful and professional in setting us up for service and explaining options for work to be done. It annoys me when surveys require a certai Heidi was helpful and professional in setting us up for service and explaining options for work to be done. It annoys me when surveys require a certain number of words to be entered. Surveys themselves are annoying enough without these silly requirements. How am I supposed to rate the quality of the work right after I get the car back? Most quality problems don't show up for a while. More