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Copeland Subaru Hyannis

Hyannis, MA

4.9
1,414 Reviews

95 Falmouth Rd

Hyannis, MA

02601

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1,414 Reviews of Copeland Subaru Hyannis

August 06, 2021

My apptment was confirmed. They took me right away. I was there for an oil change however they found i needed rear brakes replaced. The car is 4 yrs old so i said ok. Everyone i dealt with wad courteous and More

by milbier, judy 1946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
Aug 06, 2021 -

Copeland Subaru Hyannis responded

Judy, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

August 06, 2021

Service tech left screws on parking brake assembly loose, so parking brake dropped out after driving about 200 mi. However, dealer has acknowledged they need to make it right, and said will cover my expenses More

by SOLARMAMA1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Everton Gouveia
Aug 06, 2021 -

Copeland Subaru Hyannis responded

Thank you for your feedback. I"m sorry to hear that this visit did not live up to the high standards we have come to expect from our team however I'm happy that Patrick and his team will be taking care of things for you. Please feel free to connect with me should I be able to be of any assistance. Bryan Scarpellini - Managing Partner 508-534-2144 bryan@countoncopeland.com

August 06, 2021

I really wanted to get a chip in my car fix but they said I have to go through somebody else and I don’t want too! More

by A.MORSE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Aug 06, 2021 -

Copeland Subaru Hyannis responded

Thank you for your business and this review. We're sorry to hear that you weren't fully satisfied with your experience and would like to learn more. Please reach out to us directly if you would be willing to discuss this in more detail. We would appreciate the opportunity to address your concerns. Bryan Scarpellini Managing Partner

August 06, 2021

The service techs at the Hyannis Subaru dealer service center have always been helpful-no matter who the owner of the dealership was/is! I’m kept informed of what the issue is, if I should contact SOA’s c More

by Meghan S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia, Thomas McCarthy
Aug 06, 2021 -

Copeland Subaru Hyannis responded

Thank you for your very kind review, Meghan. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

August 06, 2021

Great experience and no pressure. Nice selection of different models and affordable prices. George Costa was friendly and very knowledgeable about his product. He took the time to even help me pair my More

by Davgie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa, Chris DaCosta
Aug 07, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for choosing Copeland Subaru Hyannis! Congrats on your new purchase, and let us know if we can be of any more assistance! Bryan Scarpellini Managing Partner

August 04, 2021

Awesome place! Excellent and friendly service. Will be back!! Quick, efficient care for my car and did not cost what I thought it would cost. More

by RMYEAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
Aug 04, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Copeland Subaru Hyannis. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

August 03, 2021

This dealership was very helpful and accommodating of my needs. From start to finish, they were very attentive without pushing the wrong cars on me. More

by SDAMGEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris DaCosta, Justin Phillips, Patrick Fortin
Aug 03, 2021 -

Copeland Subaru Hyannis responded

Thanks for your feedback on your recent visit to Copeland Subaru Hyannis. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Bryan Scarpellini Managing Partner

August 03, 2021

I had a great experience with Max as my salesman! I got a brand new Subaru Crosstrek that I love. There were some difficulties with timing picking up the car, but everything worked out perfect in the end! More

by MFLEMING3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max
Aug 04, 2021 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your feedback with us. Max and our team work hard to make sure our guests have an exceptional experience. Congratulations on your new Subaru Crosstrek! We will share your comments with our team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

August 02, 2021

Courteous, offered loaner, nice workmanship. Only problem was told there was a service spot availability on Friday but work really wasn’t done til monday More

by Bmoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John, Everton Gouveia, Thomas McCarthy
Aug 02, 2021 -

Copeland Subaru Hyannis responded

We are very happy to have provided you with such a positive experience! John and our team sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

August 02, 2021

Who knew buying a new car could be such a pleasant experience? Everyone I worked with at Copeland Subaru was fantastic!! I love my new car. Thank you for helping me get the car I wanted at a price tha More

by Arrana A
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Bertrand, Chris DaCosta, Robert Wayburn, Everton Gouveia
Aug 02, 2021 -

Copeland Subaru Hyannis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Subaru Hyannis. Congratulations on your new purchase, Arrana! Bryan Scarpellini Managing Partner

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