Copeland Subaru Hyannis

New car Just bought a new car at this dealership. Everyone was helpful and easy to work with. Bought the car that I wanted without feeling pressured. Just bought a new car at this dealership. Everyone was helpful and easy to work with. Bought the car that I wanted without feeling pressured. More

Great customer service , friendly atmosphere. George Costa and Jim Welch assured me they would help me to purchase my vehicle. Love my Subaru Impreza reliance. , friendly atmosphere. George Costa and Jim Welch assured me they would help me to purchase my vehicle. Love my Subaru Impreza reliance. More

1st Service for my Outback Great service overall. Took care of basic service and addressed 2 recall issues without a problem. The only item they were unable to address was downl Great service overall. Took care of basic service and addressed 2 recall issues without a problem. The only item they were unable to address was downloading an update for my map function. I was sent an Email from Subaru telling me I could download a free update but attempted to do it twice and couldn’t succeed. Asked the dealership if they could get this done and they too were unsuccessful. A little disappointed that they are not trained to get this done for customers. More

Costly Very costly for regular maintenance . 30,000 miles maintenance cost $186.00 , Differential service should be included with maintenance cost . Oil cha Very costly for regular maintenance . 30,000 miles maintenance cost $186.00 , Differential service should be included with maintenance cost . Oil change, filters replaced, tire rotation. More

Poor Customer Service and Communication I love my new car but the purchasing process has been an absolute nightmare with this dealership. Purchasing a new car is supposed to be exciting but I love my new car but the purchasing process has been an absolute nightmare with this dealership. Purchasing a new car is supposed to be exciting but Prime Subaru has made it a hassle from start to finish. To elaborate: Prior to the purchase, I noticed a handful of scratches throughout the exterior of the car. I asked if those could be touched up prior to the purchase. The request was acknowledged but nothing was done. The day after I received my vehicle, I noticed it was not inspected. I was never notified of this and it was only after I realized this and contacted the sales representative was I advised that there was no inspection sticker. I proceeded to get the vehicle inspected myself and sent the invoice to be reimbursed. That was on November 1st. Today is December 17th and I have yet to receive a reimbursement check. After the purchase I realized the scratches that I previously mentioned, along with a few other minor issues, had never been taken care of. I was able to get in touch with the dealership and they agreed to remedy the issues and I dropped off the vehicle to be serviced. I’ll give credit where credit is due, I appreciate that they agreed to fix the few problems with the car. I dropped off the vehicle with the sales manager, Keith and he assured me that he would have his service team touch up the scratches and fix the handful of other issues. I was assured none of it would be a problem. When I came to pick up the vehicle two days later, the handful of other items had been fixed (and I appreciate that) but the scratches had not been taken care of. I had been promised when dropping off the vehicle that they would be fixed and there was no explanation as to why they weren’t corrected. Most importantly, I emailed the sales representative, Keith the sales manager and the general manager on Thursday, December 6th detailing these exact frustrations. I was called on Friday, December 7th by the sales representative and was told by him that he would get the check to me promptly and work to remedy the situation as a whole. It has been over one week since that conversation and I have received no further communication from the dealership and have yet to receive the reimbursement check. If I have to get an inspection sticker myself or if you are unable to make the fixes that I have requested, that’s ok, I don’t mind. But please communicate that to me. Do not tell me that you will do something and then never actually do it. Buyer beware, Prime Subaru is extremely lacking in courteous and prompt service. More

Terrific sales experience We have bought our fourth Subaru from George Costa at this dealership- he really goes the extra mile for his customers- would highly recommend buying We have bought our fourth Subaru from George Costa at this dealership- he really goes the extra mile for his customers- would highly recommend buying from him - especially if you are from Nantucket! More

OUTSTANDING SALESMAN AND TEAM I recently bought a 2019 Subaru Outback from Prime Subaru, Hyannis, MA. My salesman was George Costa and on a scale of 1-5, I rate him a 10. Without I recently bought a 2019 Subaru Outback from Prime Subaru, Hyannis, MA. My salesman was George Costa and on a scale of 1-5, I rate him a 10. Without a doubt, he is “outstanding”. He exemplifies Prime’s motto of "fast, simple and caring”. The needs of his customer come first with him and his customer has his total attention. His quotes are fair and better than competitive. He’s knowledgeable, ethical, highly competent, humble and a dedicated team-player. Prime’s “team” is comprised of an extremely highly competent staff, who encourage and work in unison with each other. Meagan Mock @nmotiontransport is another highly competent team-player, who worked closely with George in transporting my vehicle. The entire experience proceeded smoothly from beginning to end!!! I give high accolades to the entire team and highly recommend them!!! More