Copeland Subaru Hyannis

excellant service Service inspected car on tight schedule and helped with used cars, l will purchase a 2nd car from George. Outback purchased thru George very Service inspected car on tight schedule and helped with used cars, l will purchase a 2nd car from George. Outback purchased thru George very positive experience. More

Brake light switch Recall done, brake lights not checked!? Job done, NOT checked! Brought in for Recall of BRAKE LIGHT switch. Easy, quick fix, got us in on time, performed the change quickly. Thanks for that Job done, NOT checked! Brought in for Recall of BRAKE LIGHT switch. Easy, quick fix, got us in on time, performed the change quickly. Thanks for that. Told us we were "all set". We drove 1/10 mile (or less) to get coffee, just to be sure, I got out and actually checked BRAKE LIGHTS, the RH brake light lamp was not working! Sorry, that is a FAIL! Evidently, they just toss in a new BRAKE LIGHT switch, but see no reason to verify by checking the BRAKE LIGHTS! Really????? I bought a new bulb for $4 on the way home, installed it in about 5 minutes (2 screws, pop out light assembly, replace bulb, re-install light assembly.) We CHECKED brake lights AFTER JOB WAS DONE... Now our brake lights work fine! Disappointed that a VERY simple switch replacement which should have been checked by an even more simple check of the brake lights was evidently not part of that particular Recall procedure??? I realize this is a SMALL thing.. however, It's the little things that keep you coming back. We WON'T be! Changing the bulbs is so easy, mind boggling that they wouldn't check AFTER the recalled brake light switch replacement... While it is remotely possible the bulb burned out in the approximate 520 FOOT drive to the coffee shop (as suggested by the Svc. Mgr.) I think most would agree it is HIGHLY unlikely....(ok, almost impossible odds) Oh, and asked for an inspection sticker while we were there, seemed there was a 1 hour wait for that, so we passed on it, I bet they would have seen the brake light issue if they had done the inspection sticker for us! (at least I hope so) Side note, While we were waiting, we had questions about the new Outback, they were too disorganized, never got anyone to answer, Won't be trading in our 2014 Crosstrek and buying new at THIS dealership. Too bad, we were in a buying mood. More

Friendly, No pressure, Done Right Patrick helped me and he was courteous, informative and professional. They noted that I was close to my next regular maintenance and offered to compl Patrick helped me and he was courteous, informative and professional. They noted that I was close to my next regular maintenance and offered to complete it at this visit, but I was tight on time and refused- that was no problem and I appreciated not being pressured. They promptly fixed my issue and completed my state inspection. Great experience. More

Great customer service I had a very positive experience with the service department. Jim Welch treated me very well and is a pleasure to deal wit. Thanks again! I had a very positive experience with the service department. Jim Welch treated me very well and is a pleasure to deal wit. Thanks again! More

Trustworthy Had a recall on my passenger side airbag. Decided to do a needed oil changes tire rotation while at it. They discovered I needed work done on my bra Had a recall on my passenger side airbag. Decided to do a needed oil changes tire rotation while at it. They discovered I needed work done on my brakes as well, so I opted to have that taken care of. They put me in a loaner so as not to inconvenience me at all, so I enjoyed the use of brand new Forester for the weekend. I cannot praise Jim Welch enough. He is u unfailingly helpful, explains everything clearly, and never makes me feel pressured. I feel I comfortable bringing in my 2012 Outback and appreciate the warm and friendly atmosphere at this dealership. More

Ignoring the customer At the beginning of March 2019 we became aware that our 2011 Outback was included in a recall because there was a Takata airbag on the passenger side. At the beginning of March 2019 we became aware that our 2011 Outback was included in a recall because there was a Takata airbag on the passenger side. We called Prime Subaru in Hyannis, MA, where we had bought the car, and asked about getting it fixed. We were told by an unidentified individual in the service department that the repair kits were being received slowly, but that he would "put us on the list," and we could expect a call toward the end of March to bring the car in. When we hadn't heard anything by April 6th, we left a voicemail (service is closed on Saturdays, I guess) asking for a call back on Monday the 8th so we could find out what the heck was going on. It is now 6:36 PM on the 8th. Did we get a call back? NO! Hope they don't think we'll ever buy from them again. More

They severely damaged car They tried to tell us the car needed work that had actually been carried out a month prior. Then got rude when we declined further work. Picked up c They tried to tell us the car needed work that had actually been carried out a month prior. Then got rude when we declined further work. Picked up car to find there was significant damage to door. It turns out they were aware of it but decided not to say anything. Terry in service has always been great but the rest if the operation is a nightmare... More

Regular maintenance 72,000 miles There seemed to be a much higher level of service this time. Everything was carefully explained by Patrick. There were no extra surprise charges. T There seemed to be a much higher level of service this time. Everything was carefully explained by Patrick. There were no extra surprise charges. The service was done in the time estimated. During check-out with Patrick all charges and services were explained. I was walked to my car where I was thanked again. It was an excellent experience! Thank you to Patrick and the technicians. More

Excellent, kindness, The very best consideration for women, very informative. Dylan has always been the best and most considerate person I am so impressed with him. His pa The very best consideration for women, very informative. Dylan has always been the best and most considerate person I am so impressed with him. His parents are so blessed. More

STAY AWAY - Go to Atlantic or Planet Subaru After a couple of months of having my 2018 Subaru Outback I noticed that the mileage dashboard wasn't aligning with the gauge. I made a phone call to After a couple of months of having my 2018 Subaru Outback I noticed that the mileage dashboard wasn't aligning with the gauge. I made a phone call to inquire about this situation and Terry Hitchcock informed me that I shouldn't pay attention to to the dashboard and that it is never truly accurate and told me that there was nothing the dealership could do. A couple of months go by and there were 2 instances that my car ran out of gas but the gauge and dashboard indicated there was plenty of gas (1/4-1/2 tank). After the first time I was under the impression that maybe it was my fault but after nearly deadly experience of getting side swiped after my car had ran out of gas at the intersection of 95 & 495, I knew something was up. This prompted me to have another discussion with the dealership. I called them brought in my car for an oil change and asked them to look at a wire dangling from my back bumper, an oil stain that came with the car along with my gas gauge. They told me they couldn't repair the wire and it came from natural wear and tear and proceeded to tell me nothing was wrong with the gauge. Fast forward another couple of months I get a notice from Subaru about a recall affecting the gas gauge and the dashboard. I got on the phone and discussed my frustration in a calm cool manner. During the conversation Terry informed that they weren't able to fix the recall yet. I had a funny feeling that this dealership wasn't being upfront or honest about actually addressing my issues I presented them. This prompted me to call another dealership, which I did and they told me to drop off my car and they would fix the recall. This frustrated me because Terry told me the dealership wasn't capable of fixing the recall or the other issues. I told him I had contacted another dealership and they said they could fix it that day, Terry began to get increasingly frustrated and began yelling and swearing at me and eventually slammed the phone telling me to go F*** myself. I called back and tried to talk to management about this lack of customer service and was hung up on and all my cars were ignored after their service manager swore and screamed at me. I strongly recommend that you take your business elsewhere because the dealership will lie to you about service that are performed and have no idea what customer service is. More