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Copeland Subaru Hyannis

Hyannis, MA

4.9
1,278 Reviews

95 Falmouth Rd

Hyannis, MA

02601

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1,278 Reviews of Copeland Subaru Hyannis

October 14, 2019

Awesome service . I only need an oil change and state inspection. But the service was complete and thorough. Service delay was very friendly and knowledgeable. Thank More

by Goal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heidi Johnson
Oct 14, 2019 -

Copeland Subaru Hyannis responded

It was our pleasure to assist you! Thank you for coming to Prime Subaru Hyannis for your oil change and inspection. We really appreciate your feedback.

October 11, 2019

Excellent All went well. Oil change. Tires rotated. A part replaced for my fog light rim. Friendly service, I’m looking for more words so I can submit thi More

by Cynthia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Brissell
Oct 14, 2019 -

Copeland Subaru Hyannis responded

Hi Cynthia, thank you for having your oil change, tires and fog light rim replaced with us. It's great to know that you had an excellent experience. Thank you for choosing Prime Subaru Hyannis - we appreciate your business!

October 05, 2019

Don’t remember their names but give them all 5 stars. They were friendly, knowledgeable, and explained everything clearly. Ordered parts and gave us a good breakdown on the cost of getting the parts and More

by David
Recommend Dealer
Yes
Employees Worked With
Don’t remember names; 5 star service from all who helped us.
Oct 07, 2019 -

Copeland Subaru Hyannis responded

Hi David - Thank you for the many compliments in your review! We are so happy to hear that our Service Team earned your five stars. We look forward to serving you next time at Prime Subaru Hyannis!

October 02, 2019

Excellent Experience Very knowledgeable and friendly people who go out of their way to accommodate your needs and explain your choices. And it is a great car. More

by jackfrostdc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Florin Burghiu - five stars, Keith Bertrand, Chris DaCosta
Oct 02, 2019 -

Copeland Subaru Hyannis responded

We can't ask for better feedback than this! Thank you so much, Jack. We hope you continued to enjoy your vehicle.

September 29, 2019

New car purchase This is our fourth car from George Costa att Prime Subaru in Hyannis. George has always been professional, warm and helpful. We would always go back t More

by Deb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa
Sep 30, 2019 -

Copeland Subaru Hyannis responded

Deb, we're so happy to know you trust George to provide excellent service. We are so grateful to have you as a loyal customer and appreciate you taking the time to share this lovely review. Thanks from everyone here at Prime Subaru Hyannis!

September 26, 2019

12k service Oil change cabin filter tire rotation Prefer appointment rather than express or ability to call ahead to see how busy for express or code on interne More

by Tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Rooney
Sep 26, 2019 -

Copeland Subaru Hyannis responded

Tony - Thank you for coming to Prime Subaru Hyannis for your oil change, cabin filter, and tire rotation! We appreciate your feedback. If any future issues should arise, we will be here to help.

September 23, 2019

Excellent service All concerns/ problems addressed: 60,000 maintenance, new front brakes, driver side glass replacement (part ordered a month ago & was there), side air More

by Scout
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Male service team members Terry & Patrick
Sep 24, 2019 -

Copeland Subaru Hyannis responded

Scout - It's wonderful to hear that our team was able to take care of all the issues your vehicle was experiencing and that it's running smoothly now! Thank you so much for the positive feedback about Terry and our Service Team. If any future issues should arise, we will be here to help.

September 13, 2019

Great service Met with Bryan the manager he was efficient and very helpful checked out the problem it was tires and after I agreed to the repair he ordered the tire More

by Hatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Anderson
Sep 13, 2019 -

Copeland Subaru Hyannis responded

Thank you for coming to Prime Subaru Hyannis for your auto service needs! We are so glad that Bryan was able to help have your tires replaced in a timely manner. We appreciate your review.

September 11, 2019

Service payment Tried 4X to reach service or attendant for payment through automated choices and none available. Tried name spelling choice offered and it was not rec More

by Sewall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa, Tim Kornet
Sep 12, 2019 -

Copeland Subaru Hyannis responded

I am sorry that you were unable to get through. The system is new and I do not believe all the wrinkles have been ironed out. I will make the store aware of the difficulty in getting through. My number is 774-487-3322 if you run into further trouble please feel free to reach out to me. Thank You. Judy Johnson Customer Relations Mgr.

September 01, 2019

Trading in Forester for newest midel Knowledgeable salesman (Matt) made buying my new Forester painless. Very friendly, professional service and good price for my trade-in even tho it had More

by LWinch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Bilancieri (the best!), Anthony Spagone, Chris DaCosta
Sep 02, 2019 -

Copeland Subaru Hyannis responded

This sounds like it was a great experience all around - thank you so much for taking the time to share here! We look forward to serving you again at Prime Subaru Hyannis!

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