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Copeland Chevrolet Hyannis

Hyannis, MA

4.5
1,145 Reviews
Call Dealership (508) 859-9668
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22 Ridgewood Ave

Hyannis, MA

02601

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1,145 Reviews of Copeland Chevrolet Hyannis

July 16, 2023

Comfortable and pleasant transaction. Bed mat in quarantine with no date given for ETA ? Not Copeland's fault. GM's. More

by surfman44
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Easa, Hephzibah Harris
Report | Print
Jul 18, 2023 -

Copeland Chevrolet Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Chevrolet Hyannis. Bryan Scarpellini Managing Partner

July 15, 2023

Very poor responsiveness regarding an ordered ignition part, over 6 weeks ago. No contact from dealership. More

by bruce42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hephzibah Harris
Report | Print
Jul 16, 2023 -

Copeland Chevrolet Hyannis responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Bryan Scarpellini Managing Partner

Jul 16, 2023 -

bruce42 responded

My cell is 617-851-1172.

Jul 17, 2023 -

Copeland Chevrolet Hyannis responded

Thank you Bruce. I will access your records, get with the service team and see where we stand on this ignition part. We appreciate your feedback and apologize for the backordered situation. We will be in touch soon. Bryan Scarpellini Managing Partner

Jul 17, 2023 -

Copeland Chevrolet Hyannis responded

Good afternoon Bruce. It appears that the set should be in possibly as early as this afternoon. I've asked the team to be sure to reach out as soon as we see it, so that we can make arrangements to get it squared away for you. As always, feel free to reach out directly if I may be of any assistance and once again, our apologies for the backordered situation and not more consistent updates to the parts status. Bryan

Jul 17, 2023 -

bruce42 responded

Thank you.

July 15, 2023

Words cannot express how happy we were with this dealership! Our Escalade had a major repair that it needed and they went the extra mile to contact GM and was able to get them to cover a large porti More

by pgrichmond66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris, Hephzibah Harris
Report | Print
Jul 16, 2023 -

Copeland Chevrolet Hyannis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

July 14, 2023

The service was fast and efficient All work carried out No problem found Very friendly More

by KATHRYNE147
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris, Hephzibah Harris
Report | Print
Jul 14, 2023 -

Copeland Chevrolet Hyannis responded

Thanks for sharing about your experience with Copeland Chevrolet Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

July 13, 2023

They started to work on my car at the appointment scheduled time and finished while I waited. I was very happy with the service. More

by bjcerce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Report | Print
Jul 14, 2023 -

Copeland Chevrolet Hyannis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Copeland Chevrolet Hyannis, we look forward to having you as a valued customer for many years to come! Bryan Scarpellini Managing Partner

July 12, 2023

When I go to dealership there always helpful and friendly I bought 4cars there will go back More

by CHUCKLAFLASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Report | Print
Jul 13, 2023 -

Copeland Chevrolet Hyannis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Bryan Scarpellini Managing Partner

July 10, 2023

Am very happy with quality customer service. Very professional team. Made buying process easy and simple. More

by neadtv
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Grille
Report | Print
Jul 10, 2023 -

Copeland Chevrolet Hyannis responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Copeland Chevrolet Hyannis! Bryan Scarpellini Managing Partner

July 09, 2023

Great buying experience. No pressure and every one we dealt with was great. George was the best! More

by dona210
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Mignosa
Report | Print
Jul 10, 2023 -

Copeland Chevrolet Hyannis responded

Congratulations and thanks for sharing about your experience with George here at Copeland Chevrolet Hyannis! We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

July 06, 2023

No pressure! Ben was most helpful and patient with my questions and concerns. Easy transaction from start to finish! I would highly recommend Copeland Chevy to More

by basmccoy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Beard, Ben Whitney
Report | Print
Jul 07, 2023 -

Copeland Chevrolet Hyannis responded

Thanks for your feedback on your recent visit to Copeland Chevrolet Hyannis. It's great to hear that Ben and Andrew were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new vehicle! Bryan Scarpellini Managing Partner

July 04, 2023

Very communicative. Worked with me to get a reasonable appointment and upfront costs of what was expected. More

by MSLIFKA719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hephzibah Harris
Report | Print
Jul 04, 2023 -

Copeland Chevrolet Hyannis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Hephzibah met your expectations. Thank you for choosing Copeland Chevrolet Hyannis, we look forward to having you as a valued customer for many years to come! Bryan Scarpellini Managing Partner

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