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Columbiana Ford
Columbiana, OH
238 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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238 Reviews of Columbiana Ford
March 23, 2021
First, no one answers the phones in the Service department, nor do they return the call. This happened several times! I have purchased my last 4 vehicles from them...probably no more! department, nor do they return the call. This happened several times! I have purchased my last 4 vehicles from them...probably no more! More
by spurdy007
Verified CustomerEmployees Worked With
Jeff Hammond, Dan Metz, Amanda Higbee
March 18, 2021
I liked working with Kimberly (our sales person), She was personable and friendly.I cannot say that I enjoyed the loan process. Columbianna Ford is incredibly slow when it comes to car loans. My son was tryi personable and friendly.I cannot say that I enjoyed the loan process. Columbianna Ford is incredibly slow when it comes to car loans. My son was trying to get a loan. First we were told that my son could get a loan on his own. Then we were told that I would have to co-sign for him. We were there close to 4 hours. This was way too long to get a loan. Everybody is friendly. We were treated well but they need to get another person so there are 2 people doing loans or they need a faster computer program.I would buy another car at this place, but, I would start a lot earlier in the day. More
by jackie19653
Employees Worked With
Kimberly Berban, Elizabeth Egan
March 15, 2021
From the time i ordered my new Bronco to the time i received it i was treated above and beond i all ways new what was going on and it was great. received it i was treated above and beond i all ways new what was going on and it was great. More
by barbshives
Employees Worked With
Jeff Hammond, Rod Enlow, Elizabeth Egan
March 14, 2021
Terrible customer experience. Wasted my time and cost me money. I made a mistake coming here. The used truck I purchased from Columbiana couldn’t pass a routine PA Inspection even after spending 10 days wi money. I made a mistake coming here. The used truck I purchased from Columbiana couldn’t pass a routine PA Inspection even after spending 10 days with the service department being fixed for axle/wheel bearing issue covered by warranty. Battery died within 24 hours of purchasing truck. After first attempt at repairing truck, I couldn’t even get it 100’ out of the lot due to a grinding noise in the front end that was unrelated to original issue for servicing. No response from management after complaints, only the service dept. I don’t respect that type of cowardice. In my opinion, Columbiana Ford is the definition of a dealer that strives only to meet the bare minimum standards. I learned a valuable lesson. I do not recommend them. More
by Michael Kehr 2018 F150
Employees Worked With
Tiffin Poulton-Simmons, Russ Hardenburgh, Vince Pesa, Antony Canacci, Elizabeth Egan
March 08, 2021
You’re very caring courteous and let me know what’s going on while they’re working on my vehicle reinsuring me want to know if I’m OK if I’m comfortable that means a lot to me and I love my car on while they’re working on my vehicle reinsuring me want to know if I’m OK if I’m comfortable that means a lot to me and I love my car More
by lorirubeck
Employees Worked With
Vince Pesa, Dan Metz
March 05, 2021
I had a great experience buying my second car from Columbiana Ford. Great customer service and experience. I would highly recommend to anyone going into the market for a new vehicle to take a look at Columbiana Ford. Great customer service and experience. I would highly recommend to anyone going into the market for a new vehicle to take a look at Columbiana Ford. More
by ajscheel
Employees Worked With
Antony Canacci, Elizabeth Egan
February 24, 2021
We had to bring our car in for service unexpectedly. The salesman took care of the problem right away and went to service got our car in immediately. While there waiting on the diagnosis of our car we had c salesman took care of the problem right away and went to service got our car in immediately. While there waiting on the diagnosis of our car we had contact with Darrell, Elizabeth, Dan and multiple people just checking on how we were doing on our wait. They kept us updated on how things were going down to the final diagnosis of the problem. What was wrong would take a couple of days to fix due to having to order a part. We were given a rental car free of charge what a surprise. When it comes to a dealer you could not ask for anything more from any department there. We would recommend Columbiana Ford to everyone out there looking to buy a car and feel confident in purchase and following up with service. They are the best out there. More
by chookie2015
Employees Worked With
Darrel Brothers, Scott Beaver, Dan Metz, Elizabeth Egan
February 24, 2021
My experience was great. Rod was very helpful in getting me into the car that I wanted. I will definitely do business with Columbiana Ford again me into the car that I wanted. I will definitely do business with Columbiana Ford again More
by JD
Employees Worked With
Rod Enlow, Elizabeth Egan
February 18, 2021
My Escape was recalled and they got me in quickly and performed the repairs in less than an hour. Professional, friendly service. I recommend them. performed the repairs in less than an hour. Professional, friendly service. I recommend them. More
by hillcroft4
Employees Worked With
Liz
