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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
389 Reviews
Call Service Center (888) 643-6458

389 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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August 16, 2024

For over 10 years, they have always been courteous, on time, professional and easy to work with for all my car’s maintenance. I highly recommend Colonial West and their sales and service staff. More

by Cag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your glowing review! I truly appreciate your support and I am thrilled to hear that you've had such positive experiences with our sales and service staff at Colonial West Chevrolet of Fitchburg over the years. Your recommendation means a lot to us! I look forward to continuing to serve you and your vehicle needs in the future. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

August 14, 2024

Colonial west service department waiting room is so comfortable was waiting to get my oil done took about 1 hour… Got to talk with Pam sweet girl before I knew it my car was done More

by Gay1234A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm delighted to hear that you found our waiting room comfortable while you waited for your oil change. It's great to know you had a pleasant conversation with Pam—she truly is a gem! I appreciate your feedback and look forward to seeing you again at Colonial West Chevrolet of Fitchburg for your next service. Safe travels! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

August 12, 2024

I have used Colonial West service for a few years now and couldn’t be happier. From the clean and comfortable waiting area to the attentive staff, not to mention, they always seem to have the correct equipme More

by Scott walters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean-O Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! I'm thrilled to hear that you've been happy with the service at Colonial West Chevrolet of Fitchburg. Our team is dedicated to providing a great experience, and I'm glad you appreciate our clean waiting area and attentive staff. I look forward to continuing to take care of your truck in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 11, 2024

Everyone in the service department Is awesome at Colonial West from Edison, Jackie, and Pamela Thanks for taking care of my car and my worries. More

by Awson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen
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Jul 14, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg and for recognizing our exceptional service team members, Edison, Jackie, and Pamela! We're delighted to hear that they took great care of you and your car. We appreciate your kind words and look forward to welcoming you back in the future. Drive safely! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 10, 2024

Quick. Professional. Courteous !! Awesome Will be back for sure. They do it right Pamela and Jackie are a great team More

by xredson33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Gorski
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Jul 11, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for the fantastic 5-star review! We strive to provide a quick, professional, and courteous experience at Colonial West Chevrolet of Fitchburg. Pamela and Jackie are indeed a great team, and we are thrilled to hear that you had an awesome visit. We look forward to welcoming you back in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 06, 2024

Customer service friendly and courteous. No pressure on unnecessary service. Enjoyed talking with Pam and made me leave with a smile. More

by Cdefillippo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg! We are thrilled to hear about your positive experience with our team, especially Pam. We pride ourselves on providing friendly and courteous customer service without unnecessary pressure. We appreciate your feedback and look forward to serving you again. See you next time! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 06, 2024

Had a wonderful experience, it is always a joy talking to Pamela. Would probably add at least 3 more stars if I could More

by ted from accounting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg! We are delighted to hear about your wonderful experience and your positive interaction with Pamela. We appreciate your kind words and look forward to assisting you again in the future. Feel free to share your experience with others! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 02, 2024

Jackie checking me in. Pamela cashing me out.. Colonial west has a great service dept. More

by Malibuforlife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for choosing Colonial West Chevrolet of Fitchburg for your service needs! We're thrilled to hear that Jackie and Pamela took great care of you during your visit. We look forward to serving you again in the future. Safe travels! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 29, 2024

Pamela easy to talk to offers candy when paying Jackie explains the work that I need. Schedule was easy More

by Beck248
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for the 5-star review! I greatly appreciate your feedback regarding your experience with Pamela and Jackie at Colonial West Chevrolet of Fitchburg. I am glad to hear that Pamela made the process easy and enjoyable, offering candy, while Jackie provided helpful explanations about the work you needed. I look forward to assisting you again in the future, and please don't hesitate to contact me if you need anything. Thank you for choosing Colonial West Chevrolet of Fitchburg! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 27, 2024

It was clean it was well managed and pam was pleasant to talk to and she was able to squeeze me in for an appointment. More

by joslynr1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for the kind words and 5-star review, Joslyn! We're delighted to hear that you had a great experience at Colonial West Chevrolet of Fitchburg. Pam will be thrilled to know that she made your appointment process easy and pleasant. We look forward to seeing you again for all your automotive needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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