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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
455 Reviews
Call Service Center (888) 643-6458

455 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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February 23, 2025

Pam is very friendly, helpful and outgoing. Service department completed the work in a timely manner. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Tim, for your wonderful feedback! We truly appreciate your kind words about our service department. It's great to hear that you found our team friendly and that the work was completed promptly. We look forward to assisting you again at Colonial West Chevrolet of Fitchburg! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 22, 2025

Thanks for the appointment and getting my car see Edison thanks for checking and getting my carfixed More

by Angelashepherd90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 25, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We appreciate your kind words and are glad to hear that Edison was able to assist you in getting your car fixed. At Colonial West Chevrolet of Fitchburg, we strive to provide excellent service, and we look forward to helping you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 20, 2025

Called Colonial West about inspection hours Pamela was friendly and gave me the hours and confirmed the car didn’t need to be a Chevy to get it there More

by Bliss
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're glad to hear that Pamela provided you with friendly and helpful service regarding our inspection hours at Colonial West Chevrolet of Fitchburg. It's always our goal to assist every customer, regardless of their vehicle brand. We look forward to seeing you soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 19, 2025

Pamela the receptionist was polite. She was able to get me an appt. at my convenance~Chris got the job done in a reasonable time More

by shelly225us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We’re thrilled to hear that Pamela provided polite assistance and that Chris efficiently took care of your needs at Colonial West Chevrolet of Fitchburg. Your feedback means a lot to us, and we look forward to welcoming you back in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 19, 2025

We were very happy with the prompt service we received my daughter is a first responder and cannot be without the truck. More

by Wendy Provencial
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback, Wendy! We’re thrilled to hear that you were happy with the prompt service at Colonial West Chevrolet of Fitchburg. It's our priority to ensure that our customers, especially those like your daughter who serve as first responders, have reliable vehicles to rely on. We appreciate your support and hope to assist you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 18, 2025

Everyone is so helpful and polite and they want to make sure that you were completely satisfied thanks so much for making it a pleasure to do business keep up the AWESOME!!!!! More

by lunnconstruction
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! We are thrilled to hear that you found our team at Colonial West Chevrolet of Fitchburg helpful and polite. It's our priority to ensure complete satisfaction for our customers. Your kind words motivate us to keep up the great work! We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 18, 2025

Call to make appointment got one Saturday Pamela was nice to talk to colonial west see you on Saturday More

by turbo34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We're glad to hear that Pamela was helpful during your appointment scheduling. We look forward to seeing you at Colonial West Chevrolet of Fitchburg on Saturday. If you have any questions in the meantime, feel free to reach out! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 16, 2025

Pamela helped me so much to make my appointment and i loved coming here. It was great. More

by Greta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Greta, for sharing your experience! We're thrilled to hear that you had such a great visit and that Pamela was able to assist you with your appointment. We appreciate your kind words and look forward to welcoming you back to Colonial West Chevrolet of Fitchburg soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 15, 2025

Kind, patient, and understanding. They are the dealership that I trust with my little car to keep it running! More

by curvfem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! We appreciate your trust in Colonial West Chevrolet of Fitchburg to take care of your little car. Our team is dedicated to providing kind, patient, and understanding service, and we're glad to hear that you've experienced just that. We look forward to seeing you again for your future vehicle needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 15, 2025

Bought my truck here new, have had it serviced here from day one. Always good service, they let me know what services need to be done when. They don’t try to sell what’s not needed. Pam Bussiere is great More

by cburgholzer67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We're thrilled to hear that you've had such a positive experience with your truck at Colonial West Chevrolet of Fitchburg. It’s great to know that Pam has provided you with friendly and attentive service. We appreciate your trust in us for all your service needs and look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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