Colonial West Chevrolet of Fitchburg - Service Center

Nice Service people at Colonial West $50 for oil change, lube and tire rotation is excellent. I don't even bother doing it myself anymore. Great dealing with the guys and gals there, ve $50 for oil change, lube and tire rotation is excellent. I don't even bother doing it myself anymore. Great dealing with the guys and gals there, very friendly and knowledgeable. More

Quick and Courteous Service Everything from making the appointment for service, dropping vehicle off the day before, to picking up my vehicle was the easiest I have ever experien Everything from making the appointment for service, dropping vehicle off the day before, to picking up my vehicle was the easiest I have ever experienced. They called when completed. Would definitely recommend this dealer and will be bringing my vehicle there in the future. More

Dishonest My 2017 Chevrolet Cruze was leaking water into the trunk. They had my vehicle for 6 days before they found the leak and made the necessary repairs. Tu My 2017 Chevrolet Cruze was leaking water into the trunk. They had my vehicle for 6 days before they found the leak and made the necessary repairs. Turns out the water was coming in from the spoiler. I picked up my vehicle a day after we received 18 inches of snow. My car was obviously covered in snow and ice from the storm so I did not notice anything out of the ordinary. Come to find out I have a deep scratch about 10 inches right along the spoiler. I called and spoke to the service manager. He insisted the damage did not come from his department. This damage was not there prior to them servicing the vehicle and they refuse to make things right. I would not recommend this dealership to anyone. I understand that accidents may happen but to not have a person/business own up to there mistakes is just not good business. More

Outstanding Servive I recently brought in my mothers car for service. Jeff Chandler and his team did a tremendous job repairing the car at an exceptional price. I can't I recently brought in my mothers car for service. Jeff Chandler and his team did a tremendous job repairing the car at an exceptional price. I can't thank them enough. More

Fantastic Service!!! I had the pleasure of having my surburan serviced by Eric. What an Awesome experience!!! He gives over the top service. I would recommend the servi I had the pleasure of having my surburan serviced by Eric. What an Awesome experience!!! He gives over the top service. I would recommend the service department! Edison and Chris are great to deal with too. Next time you are in the Fitchburg area you need to stop into Colonial West Chevrolet - ask for Eric. You will not be disappointed with your service experience. More

Service Diagnosed the problem and fixed it. Great experience friendly staff very knowledgeable. My wife and I are very satisfied. The cars are happy too. Than Diagnosed the problem and fixed it. Great experience friendly staff very knowledgeable. My wife and I are very satisfied. The cars are happy too. Thanks More

Finally!!! A service dept that seems to know their Stuff I had been dealing with another dealership with problems for about 5 months. It would take a few attempts to get the problems solved, and the last pro I had been dealing with another dealership with problems for about 5 months. It would take a few attempts to get the problems solved, and the last problem never was. Plus, each time I brought it in, I came away with more problems that weren't there before. They were terrible and made my New car buying experience a nightmare. I FINALLY decided to go to another dealership so I asked around. People were saying good things about Colonial-West, and it was the next closest, so I went. They fixed the problem in no time. I was SO NICe to deal with a competent, professional dealer's service department after the nightmare I had gone through for the last 5 months with a different dealership's service dept. I thought I had a lemon, but just had a bad dealership. I am happy with my 2013 Sonic again. Thank You Colonial-West. More

Great service experience Thumbs up all around - great group of guys in Service! Came in for first time and was treated like an old time client, didn't even buy the car there. Thumbs up all around - great group of guys in Service! Came in for first time and was treated like an old time client, didn't even buy the car there. Was treated with respect for my knowledge and treated like a knowledgeable customer, instead of being talked down. Where have these guys been all my Chevy life? More

Good Experience! Every time I bring my vehicle for maintenance I’ve always been treated great service and aid, the staff is very courteous and they always show outst Every time I bring my vehicle for maintenance I’ve always been treated great service and aid, the staff is very courteous and they always show outstanding professionalism. I defiantly recommend colonial west of Fitchberg for any maintenance purposes or any sales needs More

Above Par My wife recently went to dealership with my children, and a non functioning car. After feelings of uncertainty and disbelief, I called the dealership My wife recently went to dealership with my children, and a non functioning car. After feelings of uncertainty and disbelief, I called the dealership in frustration. I had the opportunity to speak with the customer relations mngr. All prepared to be brushed off by cr mgr. (as previously experienced at another dealer), I was surprised. I did not even get as far as good morning this is, before I started sharing my thoughts. Not only did the lady listen to my opinion of the situation. I spoke with the same person through out my service. I was asked for my families first names, and my main concern. My first concerned was resolved with in 5min.(my family was out the door until later that day when our car was finished. I got text messaged when our car was cleaned and finished. Thank you, you did not fix our car, you fixed our day. The second concern (really frustrating) is being told what is wrong and not understanding. She asked service and explained not to just myself. My wife as well by her first name. More