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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
483 Reviews
Call Service Center (888) 643-6458

483 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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June 19, 2025

Professional, prompt and courteous. Comfortable waiting room. The place to bring your Chevy vehicle. Highly recommended. More

by David
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, David, for your fantastic review! We're thrilled to hear that you found Colonial West Chevrolet of Fitchburg to be professional, prompt, and courteous. It's great that you enjoyed our comfortable waiting room as well. We appreciate your high recommendation and look forward to assisting you with your Chevy vehicle in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 19, 2025

Service was fast and professional excellent customer service was very pleased with the attention they showed to my vehicle More

by Budman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! We truly appreciate your kind words about the fast service and excellent customer care you received at Colonial West Chevrolet of Fitchburg. Our team is dedicated to providing a great experience, and we’re glad we could give your vehicle the attention it deserved. We look forward to seeing you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 17, 2025

Ordered new running boards They were installed promptly. Great service, very friendly people. Would highly recommend. More

by 40rubster72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that you were satisfied with the prompt installation of your new running boards and the great service from our team at Colonial West Chevrolet of Fitchburg. Your recommendation means a lot to us! We look forward to serving you again in the future. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 17, 2025

Paid for a part that I feel like should have been covered by factory warranty More

by Tchatigny0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pamela Bussiere
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your feedback. I understand your concern regarding the part you paid for and its relation to the factory warranty. At Colonial West Chevrolet of Fitchburg, we strive to provide clear information about warranty coverage. I encourage you to reach out to me directly to discuss your situation further. Your feedback is valuable to us, and we appreciate your insight. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 16, 2025

Service did a great job. They informed me how my truck looked and what it needed. I will be back for more work. Being open on Saturday was great. More

by Bolens_man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! I'm thrilled to hear that our service team at Colonial West Chevrolet of Fitchburg took good care of your truck and provided you with the information you needed. We're glad our Saturday hours were convenient for you. We look forward to seeing you again for your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 16, 2025

Colonial West in Fitchburg,Ma is always great. God Bless The USA, America and it's allies. More

by Jmoney49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Zukowsk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for the positive feedback! I'm thrilled to hear that you consistently have a great experience with us at Colonial West Chevrolet of Fitchburg. I appreciate your support and look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 16, 2025

As always, The staff was friendly, and my vehicle was serviced in a timely manner! It is never stressful at your dealership! More

by jchaverty
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for the wonderful review! I appreciate your kind words about our friendly staff and the timely service you received at Colonial West Chevrolet of Fitchburg. We're delighted to hear that your experience with us was stress-free. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 13, 2025

Service was polite, professional, and prompt. They kept me informed throughout the entire process. it made for a pleasurable experience. More

by Evm509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're delighted to hear that your experience at Colonial West Chevrolet of Fitchburg was polite, professional, and prompt. Keeping our customers informed is a priority for us, and it's great to know you had a pleasurable experience. We hope to see you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 11, 2025

Very friendly, good service. Prompt and Well stocked lobby. The prices are compatible with other shops More

by bellofatto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We’re thrilled to hear that you found our service friendly and prompt at Colonial West Chevrolet of Fitchburg. We strive to maintain a well-stocked lobby and competitive pricing. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 09, 2025

The service was awesome however they left grease hand prints on my truck. On the hood, and driver doors. Normally this would not be an issue but as I have a white truck it is very noticeable More

by jasonmain1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Jason, for taking the time to share your experience with us at Colonial West Chevrolet of Fitchburg. I appreciate your kind words about our service team. I understand your concern regarding the grease hand prints on your white truck. Your feedback is valuable, and we will certainly address this with our team to ensure we maintain our high standards. If there’s anything else we can assist you with, please feel free to reach out. We look forward to serving you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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