Colonial West Chevrolet of Fitchburg - Service Center

First, Shelly is a Godsend as she understands my needs and time constraints. She ensures the service I need is done when I need it. She has such a beautiful personality and is always there to help. She and time constraints. She ensures the service I need is done when I need it. She has such a beautiful personality and is always there to help. She is a perfect fit for her role as good customer service is so important and she is excellent at it. I was dropping my car off for service the next morning and asked Edison to keep it in the garage overnight. He took it in the garage. A little while later my driver-side mirror was already replaced. Jaqueline is always so kind and helpful in writing up the paperwork. Angie is so wonderful and always makes checkout so easy. Chris was not there, but when he is, he is always so helpful in understanding my needs and explaining every detail of the service and what will be needed next. I am so glad I purchased my Impala from Colonial West. Service and Sales are exceptional. I only wish GM would continue to make the Impala with the large-size engine or maybe put a larger engine in the Malibu. More

First, Shelly is a Godsend as she understands my needs and time constraints. She ensures the service I need is done when I need it. She has such a beautiful personality and is always there to help. She and time constraints. She ensures the service I need is done when I need it. She has such a beautiful personality and is always there to help. She is a perfect fit for her role as good customer service is so important and she is excellent at it. I was dropping my car off for service the next morning and asked Edison to keep it in the garage overnight. He took it in the garage. A little while later my driver-side mirror was already replaced. Jaqueline is always so kind and helpful in writing up the paperwork. Angie is so wonderful and always makes checkout so easy. Chris was not there, but when he is, he is always so helpful in understanding my needs and explaining every detail of the service and what will be needed next. I am so glad I purchased my Impala from Colonial West. Service and Sales are exceptional. I only wish GM would continue to make the Impala with the large-size engine or maybe put a larger engine in the Malibu. More

Honest place for inspection stickers. Other places have told me the truck needs parts that i just replaced with new OEM. This place has only ever told me what it actually needs (even thou Other places have told me the truck needs parts that i just replaced with new OEM. This place has only ever told me what it actually needs (even though I bring in a Ford to a Chevy place lol) More

I have always had a great experience. From Shelly scheduling, service writers to service technicians properly fixing my car. From Shelly scheduling, service writers to service technicians properly fixing my car. More

Compassionate kindness attentive caring about your vehicle. Shelley took time to listen to me. She didn’t blow me off because she really cares! Also, you know what you give is what you get. I am alway vehicle. Shelley took time to listen to me. She didn’t blow me off because she really cares! Also, you know what you give is what you get. I am always thankful for all the staff at Colonial West Chevrolet. It goes both ways ! Respect each other ! More

Always great always on time. Find them to be helpful and always keeping updated. Scheduling am reminders with Shelly is helpful Find them to be helpful and always keeping updated. Scheduling am reminders with Shelly is helpful More

they do an excellent job and are very kind to the clients and do an excellent job and do an excellent job More

Colonial Chevy West has been a great organization to deal with, from sales experience to service. My sales person was was helpful and worked out a great deal. I needed to have service done on the car. They with, from sales experience to service. My sales person was was helpful and worked out a great deal. I needed to have service done on the car. They diagnosed the issue, repaired and followed up to make sure I was satisfied with the car More

Really happy with the speed and options for the work I wanted done. Great that I was text updates and to approve specific prices for each item I wanted checked. Made it really easy wanted done. Great that I was text updates and to approve specific prices for each item I wanted checked. Made it really easy More