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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
452 Reviews
Call Service Center (888) 643-6458

452 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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December 15, 2024

Got appointment right away at Colonial west for oil change spoke with pamela for an hour what a nice lady Chris came over and said car was ready Check out got a calendar a bag with candy and this r More

by Ari25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! We're thrilled to hear you had such a positive experience at Colonial West Chevrolet of Fitchburg. It's great to know that Pamela provided excellent service and that you enjoyed your goodies along with your oil change. We can't wait to see you again for your next visit! Safe travels! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 14, 2024

Excelente servicio siempre me tratan como parte de su familia muy Amables Pamela and chris you Are great People Thanks for help me ❤️ More

by YAHAIRA FELICIANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2024 -

Colonial West Chevrolet of Fitchburg responded

¡Gracias Yahaira! Realmente apreciamos sus amables palabras sobre el excelente servicio de Colonial West Chevrolet de Fitchburg. Es maravilloso saber que se siente parte de nuestra familia y nos alegra que Chris y el equipo puedan ayudarlo. ¡Esperamos poder ayudarle nuevamente en el futuro! ❤️ Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 04, 2024

I love Colonial West! I had the opportunity to meet Pam Bussiere while I was paying for my service on my Chevrolet Tahoe. I had new tires put on & and alignment done. Very More

by Angelbymyside
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh in parts
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Dec 05, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! I am thrilled to hear about your positive experience with Pam at Colonial West Chevrolet of Fitchburg. It's great to know that you are happy with the service on your Chevrolet Tahoe, including your new tires and alignment. I truly appreciate your kind words and look forward to seeing you again next time you need assistance! Safe travels! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 04, 2024

Had service performed on my vehicle done on time great to work with Colonial always More

by LAP208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your fantastic review! I'm thrilled to hear that your service was performed on time and that you had a great experience working with us at Colonial West Chevrolet of Fitchburg. I appreciate your trust in us and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 22, 2024

Everyone was very pleasant and very helpful! They answered my questions ! The service was done in a timely manner and waiting room was very comfortable! More

by gmomtlc4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think Jim and another young man not sure of his name
Report | Print
Nov 25, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We greatly appreciate your positive feedback about your experience at Colonial West Chevrolet of Fitchburg. It's wonderful to hear that our team was pleasant and helpful, and that you found the waiting room comfortable. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 22, 2024

Great service very friendly staff Shelly made me feel welcome. Didn’t wait long at all More

by ric42871
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you received great service and that our friendly staff, especially Shelly, made you feel welcome at Colonial West Chevrolet of Fitchburg. We appreciate your kind words and hope to see you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 21, 2024

Great customer service, would recommend to colonial to anyone in need of their vehicle being serviced More

by Pjd16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our customer service at Colonial West Chevrolet of Fitchburg. Your recommendation means a lot to us, and we look forward to assisting you again the next time you need vehicle service! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 21, 2024

Pamala was amazing and so helpful yesterday when I spoke with her on 11/20/24 ! I can’t thank her enough! More

by gmomtlc4
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that Pamala provided you with amazing and helpful service during your visit to Colonial West Chevrolet of Fitchburg. Your kind words mean a lot to us. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 21, 2024

They did a great job on my car and if there was a 20 I would have gave them a 20 More

by james.toczko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your amazing feedback! We're thrilled to hear that you had a great experience with your car at Colonial West Chevrolet of Fitchburg. Your support means a lot to us, and we look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 20, 2024

Pamela and Jackie are great to work with and provide great communication and service. The techs do great work and are always looking at car beyond what you need done so aware of any issues. More

by curticra1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with Jackie and our techs at Colonial West Chevrolet of Fitchburg. Providing excellent communication and service is our priority, and we appreciate your acknowledgment of our team's hard work. We look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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