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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
461 Reviews
Call Service Center (888) 643-6458

461 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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May 31, 2025

Service was great. Chris knew exactly what my problem was with my 01Vette. The fix was done promptly & any other maintenance issues were addressed. Great Job! More

by pfxd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your review! I'm glad that Chris was able to promptly address the issues with your Chevrolet Corvette and assist with maintenance at Colonial West Chevrolet of Fitchburg. We appreciate your feedback and look forward to seeing you again for any future needs. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 30, 2025

Love the service personnel and the service. ....price is a killer...but, you get what you pay for; QUALITY COUNTS! More

by Khawkkath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We're thrilled to hear that you love the service personnel and the quality of service you've received at Colonial West Chevrolet of Fitchburg. We understand that price is an important factor, and we appreciate your recognition of the value we strive to provide. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 30, 2025

Colonial is always accommodating. They make your car needs easy. Thank you Colonial for helping to make things easier. I will definitely be returning. More

by Carlantom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you found Colonial West Chevrolet of Fitchburg accommodating and that we were able to make your car needs easier. We truly appreciate your kind words and look forward to welcoming you back on your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 30, 2025

This service & parts dept is personal able, excellent & attentive. Have been a customer for 20 years More

by adjessica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Jessica! We truly appreciate your loyalty to Colonial West Chevrolet of Fitchburg over the past 20 years. It's great to hear that our service and parts department has consistently provided you with excellent and attentive service. We look forward to serving you for many more years to come! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 30, 2025

Friendly people came in made appointment talked with Pam call hour later talk with Shelly to add more service thank you for squeezing me in and added more Colonial West. Gets the 5 stars from me More

by Silveradooo
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I appreciate your kind words about our friendly staff and the service you received from Pam and Shelly at Colonial West Chevrolet of Fitchburg. I'm glad we could accommodate your needs and provide you with the service you deserve. I look forward to seeing you again for your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 25, 2025

Everyone is very friendly and knowledgeable when asked a question about a particular vehicle and or service for it More

by sergio219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean-O Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We're thrilled to hear that you found our team at Colonial West Chevrolet of Fitchburg to be friendly and knowledgeable. Providing great service and answering your questions is our priority. We look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 22, 2025

Friendly, helpful, knowledgeable, professional staff. Service dept. explains in detail work being completed as well as work that should be completed without any pressure. Parts dept is the same and are More

by Kev.doyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts
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May 22, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, for your fantastic review! We truly appreciate your kind words about our friendly and knowledgeable staff at Colonial West Chevrolet of Fitchburg. It's great to hear that our service and parts departments provided you with detailed explanations and support. The team looks forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 22, 2025

They are always super helpful and very prompt with letting me know what is going on with my vehicle. More

by MC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We're thrilled to hear that you've found us at Colonial West Chevrolet of Fitchburg to be helpful and prompt with updates about your vehicle. We appreciate your support and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 22, 2025

I love this dealership! Pamela and Jackie were so kind and made sure my Silverado was taken care of. They make the space feel like visiting family. Can’t wait to come back! More

by Gio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Gio! I truly appreciate your kind words about Colonial West Chevrolet of Fitchburg. We're thrilled to hear that Pamela and Jackie provided you with a welcoming experience while taking care of your Silverado. We look forward to your next visit and are excited to continue serving you like family! Safe travels until then! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 21, 2025

Was treated fairly and professional service done to vehicle. Very happy with all things related to this service provided. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Robert! We're thrilled to hear that you felt treated fairly and received professional service for your vehicle at Colonial West Chevrolet of Fitchburg. Your satisfaction is our top priority, and we appreciate your feedback. The team looks forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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