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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
376 Reviews
Call Service Center (888) 643-6458

377 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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January 07, 2025

From scheduling to service writer all the way through cashier-everyone was friendly, helpful and approachable. Waiting area clean and comfortable. More

by jmdg1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 31, 2024

Scheduled a recall for one of our company vehicles. Work was done promptly and truck was returned the same day as promised. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for the great feedback, David! I'm glad to hear that your company vehicle's recall was handled promptly and that the truck was returned the same day as promised. At Colonial West Chevrolet of Fitchburg, I strive to provide efficient service for our customers. I appreciate your trust in us and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 27, 2024

Needed a windshield that cracked from a rock. Called and Pam was very helpful connecting me with Jackie who ordered the glass and scheduled me the next day. Thanks for the great service! More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for leaving us this great review! I am glad we could get your windshield repaired and have you back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 27, 2024

call talked to pam she got me in that day my oil was 10% Thanks for getting me in so quick Colonial west you have my business always More

by jakniner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We're thrilled to hear that Pam was able to get you in quickly for your oil change. At Colonial West Chevrolet of Fitchburg, we strive to provide excellent service, and we appreciate your trust in us. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 27, 2024

Wow what a great personalty Pamela has very polite will be back at colonial west More

by Kalio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Pamela. We take pride in our team at Colonial West Chevrolet of Fitchburg, and we can’t wait to welcome you back for your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 27, 2024

When rotating tires the tire pressure should be refilled to proper pressure so the customer does not have to do it them self More

by rbrass9494
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your feedback. I appreciate your suggestion regarding tire pressure during tire rotations. At Colonial West Chevrolet of Fitchburg, we strive to provide thorough service to our customers. Your insight helps us improve our processes. If you have any further feedback or concerns, feel free to reach out to me directly. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 20, 2024

Needed tires and a state inspection . Called and Pam was great. Scheduled my vehicle for the next day and tires were ordered. Waited for my vehicle which was finished in less than 2 hours More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Linda, for your wonderful review! We're thrilled to hear that Pam provided you with great service and that your vehicle's tire installation and state inspection were completed so quickly. We appreciate your feedback and look forward to seeing you again at Colonial West Chevrolet of Fitchburg! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 19, 2024

Great service great prices great people thanks Chris and Pam Colonial west Fitchburg check them out More

by donalds492
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! We're thrilled to hear you had a great experience with our team, including Chris and Pam, at Colonial West Chevrolet of Fitchburg. Your kind words mean a lot to us. We look forward to seeing you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 18, 2024

Great service and quick. Reasonable price. Lounge was comfortable. I dont need the other words More

by N/A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your feedback! I appreciate your kind words about the great service and comfortable lounge at Colonial West Chevrolet of Fitchburg. If you have any further questions or need assistance, feel free to reach out. Looking forward to seeing you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 15, 2024

Got appointment right away at Colonial west for oil change spoke with pamela for an hour what a nice lady Chris came over and said car was ready Check out got a calendar a bag with candy and this r More

by Ari25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! We're thrilled to hear you had such a positive experience at Colonial West Chevrolet of Fitchburg. It's great to know that Pamela provided excellent service and that you enjoyed your goodies along with your oil change. We can't wait to see you again for your next visit! Safe travels! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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